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United MileagePlus Club Card – full benefits guide

by on Sun May 19, 2013 • 287 Comments
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United Airlines credit cardsHere is a guide to benefits – large and small – associated with the United MileagePus Club Card from Chase, which carries a $450 annual fee. It’s packed with features that make it a formidable alternative to the Platinum Card from American Express, especially if United is your primary airline.

Before relying on the benefits mentioned here, please check directly with Chase customer service to verify your eligibility.

Full review of the United MileagePlus Club Card

United travel benefits

Earn 1.5 miles per dollar spent – All purchases earn this rate, though United ticket purchases earn 2 miles per dollar spent.

Priority Boarding – Board in Zone 2 (with 50,000 mile per year travelers) on every United operated flight. Just add your MileagePlus number to your reservation to receive the benefit.

2 free checked bags – You will get your first and second bags checked free on United operated flights, for you and a companion on your reservation. Flights to Asia and Europe charge $100 for the 2nd check bag, so if you and a companion check 2 bags each on those flights, you can save $400 roundtrip. You must purchase the ticket with your card to be eligible. Note if you are on a flight that offers the first bag free to everyone (including non card holders) and you check 3 or more bags, you will only get one fee waived. The 2 ‘free’ bags can only be the 2 first bags you check.

Priority Security – At airports with a Premier Access security lane, you are eligible to use this time saving option.

United Club membership – You receive full membership to the United Club, offering entry to all of the clubs for you an up to 2 guests, or yourself, spouse, and children under 21. You also get access to all Star Alliance partner lounges when traveling on a Star Alliance carrier. Note you will be issued a separate United Club membership card and that is needed to gain entry to the non-United owned lounges. This is up to a $550 value.

Upgrades on reward tickets (Premier members) – If you are a Premier level flyer with United, your upgrade priority will also apply to reward tickets on flights eligible for complimentary upgrades.

2 for 1 BusinessFirst tickets. Get a 2nd ticket free when you buy one full fare BusinessFirst class international ticket. Several restrictions apply – learn more about it here.

Miles don’t expire – As long as your card is open in good standing, your United miles will not expire.

Other travel benefits

Hertz President’s Circle – You’re eligible to enroll in the Hertz President’s Circle program free of charge. This entitles you to a space available two car class upgrades when renting with Hertz.

Hyatt Platinum – You receive this elite level of status with Hyatt, and offers you free in-room internet access in all properties, as well as upgrades to better room locations and late check-out.

Luxury Hotel Collection. – At www.lhrcollection.com, as well as www.visasignaturehotels.com. If you book via these sites you will receive perks like free meals, late checkout, and room upgrades.

Protection coverage

Primary car rental insurance. You are covered for losses to a rental vehicle while it is under your responsibility, and the coverage kicks in before your own insurance, unlike many credit cards. Like all credit card rental car protection, this is only for damage to the vehicle, not coverage for injury or damage to others, which requires separate liability coverage.

Emergency medical evacuation. If you travel more than 100 miles from home and for more than 5 but less than 60 days, and charge the transportation there with the card, you will be eligible for reimbursement for emergency evacuation due to illness or injury not covered by your personal medical insurance. This includes you, your spouse, and children under 18 (25 if they are full time students) whose are traveling with you and whose tickets are purchased using the card. If you are hospitalized more than 8 days, you can get airfare in economy class reimbursed for a friend or loved one to be at your bedside. Repatriation of remains is also covered up to $1,000.

Lost luggage reimbursement. $3,000 in reimbursement for lost luggage and contents when checked with a carrier. You must purchase the ticket with the card. Limited coverage for jewelry, fur, and other items.

Roadside assistance. Up to $50 per event, up to 4 times per year, including battery boost, flat tire service, fuel delivery, towing, and lockout assistance. Call 1-866-359-5402 for assistance.

Travel accident insurance. $500,000 in coverage for accidents during travel that involve loss of life, limb, sight, speech, or hearing while traveling on a common carrier ticket purchased with the card. This is not coverage for accidents that occur beyond the transportation portion of the trip.

Baggage delay benefit. $100 per day up to $300 for essential items that need purchasing in the event of a delay in baggage arrival. This excludes item like contact lenses, dentures, jewelry, cameras, and others.

Trip cancellation / interruption. Up to $10,000 reimbursement if you must cancel or cut short a trip due to death, illness, or injury of the cardholder or an immediate family member which a physician declares will prevent the cardholder from traveling on a trip purchased with the card. This is for the non refundable portion of a ticket only. Inability to make a trip due to hazardous weather also qualifies.

Trip delay coverage. $500 toward expenses like food and lodging if the ticket you purchase with the card incurs a delay of m0re than 12 hours or requires an overnight stay. This includes yourself, spouse, and children under 22 years old as long as the ticket was purchased using the card.

Extended warranty. Double the warranty on items purchased with the card up to one additional year, maximum four years total warranty.

Price protection. If you find an advertised price for an item you purchase with the card lower than what you paid, you can get up to $500 refunded, up to $1,500 per year.

Purchase protection. In the event of theft, damage, or involuntary parting with an item you purchase using the card, you can have it replaced, repaired, or refunded up to $10,000, maximum $50,000 per year.

Return protection. If the merchant won’t accept the return of an item purchased with the card, you can receive up to $300 per eligible item, up to $1,000 annually.

Event ticket protection. If 1) the ticket holder or a family member of the ticket holder is sick, injured or passes away, 2) the ticket holder is involved in a traffic accident en route to the ticketed event (as shown by a police report), or 3) the ticket holder’s public transportation (plane, train, bus, subway) is delayed, you can get the non refundable portion of an event ticket reimbursed up to $500 per ticket, $2,000 per event, and $4,000 per year. You must purchase the ticket with the card.

Identity theft. Up to $1,000 in reimbursement for expenses to restore your identity.

 

Chase Sapphire Preferred® Card

Miles dont expireas long as card is open
Learn more

Partner Offer

50,000 bonus points

Intro Offer

$0 introductory annual fee the first year, then $95

Annual Fee

Yes

Foreign Transaction Fee Waived

Yes - transfer to United MileagePlus, Southwest Rapid Rewards, Marriott Rewards, and more

Points Can Transfer to Airline Miles ?

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287 thoughts on United MileagePlus Club Card – full benefits guide

    1. Jim Leblanc

      Does the Mileage Plus Card, reimburse you, for Global Entry ?

      Also, I am flying, on a ANA Code Share, operated, on UA aircraft.
      Can I use my Club Card, in the ANA clubs

      Reply
      1. MileCards.com

        @Jim Leblanc: The Mileage Plus Club Card does not reimburse you for Global Entry. If you are flying on an ANA flight, you would be able to access ANA lounges with your United Club membership. If it is only a codeshare (an ANA flight operated by United), you may not be granted access to the ANA club.

        Reply
  1. Napoelon Clark

    For Primary car rental insurance: You are covered for losses to a rental vehicle while it is under your responsibility, and the coverage kicks in before your own insurance, unlike many credit cards.

    Does this apply to car rentals outside of the US, specifically Grand Cayman?

    Reply
    1. MileCards.com

      @Napoleon – There are no specific country restrictions – but best to call the number on the back of your card to check your situation.

      Reply
  2. Akil Bennett

    Hi,

    I used United Miles to book my flight through United but I used my United Club Card to pay for the fees associated with booking the ticket. Am I coverered by Travel protection? I’m currently in the U.K. but I live in Houston. With Hurricane Harvey, I’m not sure when I’ll be able to get back home. My flight has already been cancelled. Any thoughts?

    Reply
    1. MileCards.com

      @Akil – Sorry to hear about it. The travel protection generally covers nonrefundable portions of a trip. Since your on the way back home you’re probably using up all the hotel, etc you already reserved for your trip, so probably not much the coverage would do in your case. The plane ticket the airline will rebook for a later date.

      If it were the reverse, and you were trying to leave for vacation from Houston and were about to lose out on a prepaid hotel, etc then it might help.

      Reply
  3. BB

    In regards to the trip interruption coverage, if a portion of a published/planned itinerary paid for on the card could not be completed due to civil unrest, would this be covered? Evacuation was not required.

    Reply
    1. MileCards.com

      @bb – Best to call the number on the back of your card for that one – doesn’t seem to be clearly called out.

      Reply
  4. Arturo Borrego

    I pursachfe my plane ticket with my presidential plus card and the carrier delay for a day my luggage and they ask me to come back the next day to the airport how and to who do i have to claim this and what do i need the air line told me they dont give nothing has to be with my card holder

    Reply
    1. MileCards.com

      @Arturo – Sorry to hear about that. Give a call to the number on the back of your card to get started on a claim. They’ll let you know what they need from United to handle it.

      Reply
  5. lynn jacobe

    If I am renting a car internationally, can I still waive the extra insurance from the rental company since my United Explorer Premier Visa covers any damage to the car? up to how much?

    Reply
    1. MileCards.com

      @lynn – You can decline collision damage coverage, but it’s best to call the number on the back of your card to check your specific situation.

      Reply
      1. Jay Dee

        Sorry but that’s not true.
        Traveled from PEK to EWR , reserved a Hertz car through the United website with my MileagePlus Visa CC. Rental date 9/20/16 to 10/18/16.
        The clerk at the desk refused to give me the car without accepting the insurance,
        Was told all the other rental companies have followed the same policy as they have been burned on repayments.
        Called Chase Visa, MileagePlus Customer Service and Hertz for conflict resolution to no avail.
        Rental car costs:
        4 weeks @ $238/week ($950), Loss Damage Waiver $30/day ($840), Road Service $9/day ($252). Total fees almost $2,700.
        So unless Hertz has changed their policy and/or United/Visa has corrected this I won’t be using Hertz ever again.

        Reply
        1. MileCards.com

          @Jay – Sounds like you got a rogue agent. The Hertz counter agents sometimes get a commission on items like additional insurance, and with such a long rental that agent may have had a chance to earn a lot.

          If you call the number on the back of your card ahead of time you can ask for a proof of coverage document to be emailed so you have it in hand.

          You shouldn’t have to worry about this, but as you note, you have choice with rental car companies.

          Reply
  6. Jennie

    Hello. I just added my partner to my account as an authorized user. We are planning to rent a car two days from now, though his actual card won’t come in the mail for 3-5 business days. Now that he’s authorized, can I still rent the car in his name and receive the rental benefits offered by the card, or would I need to wait for the actual physical card before we could rent the car? Also, I lost my drivers license, which is why I can’t rent it in my name. Do I need to be listed as an authorized driver for us to receive the rental benefits, or will we be okay with the rental under only his name?

    Reply
    1. MileCards.com

      @Jennie – Sorry this was missed. The rental needs to be reserved and paid for in his name, using his card.

      Reply
  7. Caren

    I booked with my trip with this card. My traveling companion is a friend and broke his leg and cannot travel. Am I covered? I cannot go alone.

    Reply
    1. MileCards.com

      @Caren – Sorry to hear about that. Covered conditions that happen to a traveling companion who is booked with you are included. Best to call the number on the back of your cqrd to double check though.

      Reply
  8. WilliamC

    I have the Chase Presidential Plus card. If I use Advantage miles from American to obtain a reward ticket, but then use the Presidential Plus card to pay for the taxes, do I receive the travel benefits as though I paid for the entire ticket with the credit card?

    Reply
    1. MileCards.com

      @WilliamC – Best to call the number on the back of your card to check your specific situation.

      Reply
      1. LeighLeigh

        Some portion of the actual ticket must be purchased using your Chase CC or Chase rewards points. Only paying taxes with the Chase CC would not make you eligible for any of the travel benefits on your CC.

        Reply
  9. DRDON

    I have a Chase United Club Card and use the miles earned from it for air travel. When I acquire the air tickets with the miles earned via the Club Card do I have the same protection as if I purchase the tickets directly with the Club card? For example: lost luggage coverage, baggage delay, trip cancelation due illness, etc.

    Reply
  10. John S

    I need to rent a car in Ireland. Will the MileagePlus Club card provide full car insurance coverage for rental cars in Ireland?

    Reply
    1. MileCards.com

      @John S – There are no specific Ireland exclusions – it’s a good idea to call the number on the back of your card to request a ‘proof of coverage’ document. They can email one so you have it on hand in case the rental agency gives grief. That’s also a good time to ask on the phone about your specific situation.

      Reply
    2. LeighLeigh

      The coverage on your CC would only apply to physical damage or theft of the rental vehicle. Any additional coverage for lost or stolen personal belongings, injury to anyone, medical expenses, or personal liability would have to be purchased with the rental agency or a third party insurance provider. There are many credit cards that do not offer coverage in Ireland so I recommend requesting a Letter of Eligibility from your benefits department that will specifically state you are eligible for coverage in Northern Ireland and Republic of Ireland provided you meet all the terms and conditions of the benefit. The terms and conditions can be found in your Guide to Benefits or you can call the benefits department for any additional questions.

      Reply
  11. Joe Lamendola

    I am complete with my first year and a half paid the new renewal fee. But, the United club doesn’t show renewed for a new year on my membership account site. it has been over a month since it was paid. how long does it take?

    Reply
  12. RS

    I have been a happy United Club Card Member for years. I recently stayed at Hyatt as I usually do because of the Hyatt Platinum Service, Upgrades, and Points benefits…. as still listed above.

    However, Hyatt has changed their membership Tiers and I was downgraded to Discoverist. This is in no way comparable to the Platinum benefit. In their new Tier, Explorist is the closest in terms of the old benefit.

    Considering that all your promotional information still includes “Platinum”” — aka the second highest level of Hyatt support — this is a downgrade of benefits for the active business traveler while the costs associated with the card have increased.

    I attempted this evening to contact benefits and was transferred 4 times to numerous people in different departments with Chase and United. No one could help. All they could say was, “Contact a different department.” Twice they could not even transfer me — only provide another number to call and start in a new queue.

    Disappointing.

    Reply
  13. J Chimni

    Hi There: I have the Club card, how does the purchase protection work and what documentations is required to get the item replaced? Is there a time limit to the purchase protection?

    Reply
    1. MileCards.com

      @J – Purchases you make that are damaged or stolen within 6 months of the purchase can be reimbursed for the loss up $10,000 per claim. If you simply lose something with no evidence someone took it, that’s not covered.

      The documentation varies by the situation – you can call the number on the back of your card to request a claim form.

      Reply
    2. LeighLeigh

      The benefit applies if damage or theft occurs within 120 DAYS of the date of purchase. Filing a claim will always require a copy of your original receipt, monthly billing statement showing the charge for the purchase, and a completed and signed claim form. Depending on the situation, other required documentation may include a police report, photos of damaged item, repair estimate, etc. You are required to notify the benefits department within 90 days of damage or theft and must have all required documents submitted within 120 days of damage or theft. Lost items are not covered however, there is coverage for involuntary parting of property. Example: if you’re on a boat and your sunglasses fall off your face/head and plummet to the bottom of the lake, that would be considered involuntary parting of property as you know exactly where the item is (meaning it’s not lost) but retrieving the item is impractical/impossible. The benefit does have specific terms and conditions as well as items that are excluded from coverage. You can find full terms and conditions in your guide to benefits or by contacting your benefit administrator.

      Reply
  14. Robert C. Weisheit, Jr.

    I am a United Club member. A supplier of our company bought me a complimentary ticket on American Airlines ticket to go to Boston and back to see some machines they want me to buy. My question is can I still access the United Club even though on this particular trip I will be on American Airlines?

    Reply
    1. MileCards.com

      @Robert – Yes you can as a member – any airline boarding pass is fine for the club agents. The key is whether you’re able to get into the terminal that has the club.

      Reply
  15. Jason

    If I book a trip using my MileagePlus Club Card, but through a travel agency, is my travel still covered by the:
    Trip cancellation / interruption. Up to $10,000 reimbursement if you must cancel or cut short a trip due to death, illness, or injury of the cardholder or an immediate family member which a physician declares will prevent the cardholder from traveling on a trip purchased with the card. This is for the non refundable portion of a ticket only. Inability to make a trip due to hazardous weather also qualifies.
    Are all facets of the travel included up to $10,000 – airfare/hotel?

    Reply
    1. MileCards.com

      @Jason – It should be as long as it’s a ‘common carrier’ scheduled flight. And the nonrefundable part of your hotel may be covered, but with all of these things it’s really best to call the number on the back of your card to double check the ins and outs of your specific situation.

      Reply
  16. wes

    I am planning on auto rental in Italy for 2 weeks. This would be on a mid-sized car. What coverage is included on the Mileage Plus Club-United/Chase.

    Reply
    1. MileCards.com

      @wes – Best to call the number on the back of your card for your specific situation, but collision damage coverage is included if you reserve and pay for the rental with your card.

      Reply
  17. Carol

    I have a United Club card in my name and my husband has a 2nd card. We usually book our flights on the same reservation using either miles or paid for on the same card. Right now I do not have enough miles on my account for 2 tickets. My husband has enough for one ticket. If he books his ticket with miles and I book mine separately using my United Club Card, can I still take him into a United Club on my membership?

    Reply
    1. MileCards.com

      @Carol – You can bring anyone in as a guest even when on a different reservation, as long as you’re present when you check in with the club agent.

      Reply
    2. Brenda

      I have a complicated question. I am a United Club Card holder. I will be traveling out of the country and my grandkids (9&11) are dual citizens will be coming back with me. A couple months later one of their parents (my child over 30) will be picking them up and traveling back to their country. If I use my card to purchase all of the tickets will everyone be covered my the medical emergency evac, trip cancellation, and complementary 2 bags, or just the children when they are flying with me to the US? I understand that probably my child would not benefit from the bag thing or her children when she flys back to her country without me, but does my card cover everyone for the cancellation and medical evac? Also, do I need to enroll in the Hertz Presidents Circle to use it?

      Reply
      1. MileCards.com

        @Brenda – Only immediate family (spouse and your own child under 18 – not grandkids) are covered for the evacuation. For trip cancellation, your child and grandkids get coverage. No need to enroll with Hertz.

        The free bags only apply when you travel with them.

        But highly recommend calling the number on the back of your card to check your specific situation.

        Reply
  18. Chuck Fralick

    Hi,

    I am a National Emerald Club member and used free days to rent a car. The only thing things the “free days” do not cover is taxes, etc. That balance (about $25) was charge to my Club Card. Is this considered “all or part” under the card rules and therefore cover any loss or damage? In other words, do I need to buy LDW?

    Reply
    1. MileCards.com

      @Mallory – As long as the local authorities allow credit card based coverage, it’s not specifically excluded from the card coverage.

      Reply
  19. William Murray

    We will be traveling overseas next month and have used miles to purchase our United tickets from out Chase mileage Plus Club card. Under Emergency medical evacuation column, we will be traveling to(France) for more than 5 but less than 60 days. Will we both be eligible for reimbursement for emergency evacuation due to illness or injury not covered by your personal medical insurance.

    Reply
  20. Carla Safigan

    Hello- I already have the regular United credit card, am I considered a new card holder for the club card if I get it?

    Reply
    1. MileCards.com

      @adelle – If you don’t check bags often or care about the clubs the Sapphire Preferred is more flexible.

      Reply
  21. Mimi

    If I purchase a tour or cruise and cannot attend due to illness or injury will the United Mileage Plus Card reimburse me for the amount paid for the trip as well as the airline ticket?

    Reply
    1. MileCards.com

      @Mimi – If both were purchased with the card than that may be possible. Best to call the number on the back of your card to check your specific scenario.

      Reply
  22. RJ

    What are the major differences, if any, between the travel insurance afforded under the Club Card from coverage I can expect with a separate travel insurance plan from an insurance company? Are Club Card travel insurance benefits solely for getting between points of destination or for the entirety of the duration of trip?

    Reply
    1. MileCards.com

      @RJ – Standalone travel insurance coverage varies widely. But compared to what United will try to sell you on its website, one key difference is the standalone plan offers emergency medical coverage, which the Club Card does not. You might want to consider buying a standalone emergency medical plan, which is often quite cheap compared to buying a whole travel package.

      Club Card benefits are for the entirety of the portions of the trip that are paid for with the card.

      Reply
  23. Nicholas W. Papageorge

    So, I was told that if the airline make a cancellation public or known prior to my departure, it is not eligible for coverage. The person I spoke with on the phone interpreted it as meaning that: if United emailed me to say my flight was cancelled -even if I’m already IN THE AIR on the first leg of my trip… then it’s not eligible for coverage… That seems wrong, doesn’t it?

    Reply
    1. MileCards.com

      @Nicholas – Probably best to try again – there may have been a misunderstanding. If the flight was not cancelled until after you departed then it would not have been known to you.

      Reply
  24. Elvar Snorrason

    Does the LDW kick in for my car rental if I am paying it with my United MileagePlus card, but most of the value of the rental was paid with Avis Points?

    Reply
    1. MileCards.com

      @Elvar – It should if all the cash charges are placed on your card – but best to call the number on the back of your card to get an answer before you rely on it. They will ask for your state and the state you plan to rent and should be able to give you an answer specific to Avis.

      An exception that won’t work would be if you used an Avis gift card you bought with another card to pay for part, and your card for the rest – that would be only considered a partial payment. That’s treated differently than if you use points straight up, and paid all the dollar amount due with your card.

      Reply
    1. MileCards.com

      @BOBO – Yes the collision damage coverage has no country restrictions. But best to call the number on the back of your card to check your specific situation and expectations.

      Reply
  25. Lisa

    I involuntarily lost my expensive sunglasses ( purchased w my united plus card) In a boating accident. How do I go about getting them replaced ( they have been purchased within the last 3 months)

    Thank you

    Lisa

    Reply
    1. MileCards.com

      @Lisa – Sorry to hear about that. Call the number on the back of your card to get started with filing a claim.

      Reply
  26. LoveThisCard

    I have a United Club card and credit card and I also have an additional user (my partner). He flew on a ticket bought using the card from SYR-LAX. At the plane they required him to check his carry on. When he returned home, his watch was in his carry on and missing. This was a gift to him and a very expensive watch. Very disappointing. Is there a claim for this? How would we find it if so. Thank you.

    Reply
    1. MileCards.com

      @LoveThisCard – Sorry to hear about that. Call the number on the back of your card and you can start the claim process. There might be an exculsion for jewelry, but worth trying. Also, make sure you’ve also filed a claim with the airline.

      Reply
  27. Ronald

    I have the United Presidential Plus card. I imagine it has the same benefits here.

    Hoping I can ask this forum….

    Renting a luxury vehicle from Enterprise.

    Taking it from the United States into Canada.

    Will the included car rental insurance cover all necessary extras that the car rental companies usually ask you to pay extra for? If not, what insurance should I pay for when I rent the vehicle?

    Thank You

    Reply
  28. BRIAN CROSS

    RENTAL CAR DAMAGE – we rented a car in Scotland and returned it to Hertz, at Heathrow Airport. They determined that two protective rubber bands about the vehicles rims were damaged (one cut in each). Needless to say I hadn’t checked nor heard of such devices when I picked it up. I was charged 52 pounds in addition to a 30 pound administrative fee (for there paper work).
    IS THIS DAMAGE COVERED UNDER MY UNITED PLUS CLUB CREDIT CARD, if so how do I proceed to make a re-imbursement claim. The vehicle was returned on May 6th, 2016

    Reply
    1. MileCards.com

      @Brian – It might be covered if the damage isn’t considered wear and tear. Best to call the number on the back of your card to start the process.

      Reply
    2. Ronald

      Let me be more specific in the above question…

      Is it PRIMARY insurance where I don’t need to contact my insurance company in an accident….

      ….and is it good for Canada travel, which is outside of the United States?

      Thank You

      Reply
      1. MileCards.com

        @Ronald – There are no country exclusions that we know of and it is considered primary for collision coverage. But always best to call the number on the back of your card to double check your specific situation. Also, credit cards don’t cover damage to others (personal liability). You’ll have to see if your own auto insurance covers that in Canada.

        Reply
  29. gracie

    Hi MileCards,
    I’m travelling to Nepal, does the insurance cover (1) air ambulance in that area (2) the flight cancellation due to something like weather/war situation?
    Thanks!

    Reply
    1. MileCards.com

      @gracie – Best to call the number on the back of your card because this can change quickly, but we don’t see Nepal on the excluded countries list for evacuation (again, call as that can change).

      As for flight cancellation, severe weather could be a covered reason, but officially war is not, though terrorist incidents are.

      Reply
  30. Vivien Shiah

    Bought tickets using this card, returning on Air New Zealand. They cancelled our Flight yesterday due to weather. We were all rescheduled 24 hours later to NYC. However my son was due to return to university on a separate booking and (paid separately with a different card) missed his flight.
    Is this NYC to YUL flight covered under trip interruption insurance?

    Thanks for a wonderful website and service.

    Reply
    1. MileCards.com

      @Vivien – Sorry to hear about the delay. As it was paid for with a different card, probably not, but certainly worth calling to try and see if a claim is valid.

      Reply
  31. EscapeFromAMEX

    yet another question (I know they are many 🙂

    How many days does it take between the moment when one requests a credit card and when the card is effectively mailed?

    thank you for all the help and support so far

    Reply
  32. EscapeFromAMEX

    Other very important questions, my old AMEX could take a $15k hit in a month like a champ. Will this card have similar strength?

    in general how does this card compare to AMEX platinum?

    Thank you

    Reply
  33. EscapeFromAMEX

    Hi, I just cancelled my (and my wife’s connected) AMEX and now I am shopping for a card with some benefits. I am tempted by the United MileagePlus in spite of the high fee, but here’s a question: if I give my wife a secondary card will she be accruing miles for me? also what’s the fee for that secondary card?

    Thank you

    Reply
    1. MileCards.com

      @EscapeFromAmex – She will accrue miles for you, and there will be no fee. But she won’t have her own club access and other benefits unless traveling with you.

      Reply
      1. EscapeFromAMEX

        Thank you. You are awesome. Another question: do you happen to know where I can find the exact T&C for car rental damage and theft coverage? I inted to rent a car for 2 months in southern Europe and it typically costs me an extra $800 to get insurance for that period. So the coverage offered thru the card would be awesome. But want to be extra sure that there are no catches (like first $500 on me or anything like that…)

        Reply
        1. MileCards.com

          @EscapeFromAmex – From our understanding the coverage is only for rentals of about 30 days or less. But no deductibles that we’re aware of.

          Reply
          1. EscapeFromAMEX

            Does it mean that I would be better off splitting the rental in two 30-days sessions?
            this is almost a deal breaker…

            Can you point me to the fully-fledged terms and conditions?

          2. MileCards.com

            @EscapeFromAmex – The actual terms can change – so they don’t promote them – but one prior version is here:

            https://cdn.f9client.com/api3/file/1130092/inline/UMP_Club_Signature_V0000031_BGC10347_ENU_VW2.pdf?__gda__=exp=1461370269~acl=/api3/file/1130092/inline/UMP_Club_Signature_V0000031_BGC10347_ENU_VW2.pdf*~hmac=d6b83874ffe0d1514c495e3fef6fc127ac659e777ee26d9dab9eefede9419c23

            As for the credit line – hard to predict ahead of time, but it isn’t a Charge card like the Amex, so possibly more restrictive, but if your credit limit is high enough, as you might imagine, not a lot of problems.

  34. Maple

    If I cancel my Club card, do I still keep the miles I have earned over the past 2 years? The miles are already in my mileageplus account so I figure they will stay there, is that correct?

    Reply
    1. MileCards.com

      @Maple – Yes you keep all your miles, and they will be subject to the MileagePlus expiration policy which is 18 months after your last activity. But activity is pretty broadly defined. Basically anytime you earn or use miles you reset the clock another 18 months.

      Reply
  35. Nancy Bernal

    My son bought my ticket but I upgraded to premium plus seating and used my United Plus Club card and I was charged the baggage fee, is this normal?

    Reply
    1. Chris

      my question is I recently cancelled my chase United club card. I still paid dues from last year and I have a united club access card that indicates good till August 16. taking a trip in few days wanted to get feedback on this if poss thanks!

      Reply
      1. MileCards.com

        @Chris – If your annual fee wasn’t prorated in a refund it might still be good. One way to check is to call 1-866-UA-CLUBS and ask when your membership expires.

        Reply
      2. Doug

        Your UnitedClub membership now ceases within a couple of weeks after card cancellation. I cancelled my card last September and my club membership was cancelled within two weeks, even though my Club membership card showed a December expiration date.

        Reply
  36. Tom Y.

    I’m travelling with my dad but we’re on two different P&R numbers (he’s on a mileage ticket from my account and mine is a revenue ticket). I used my United Club Card to pay for the both purchases. Would he be cover for Emergency Medical Evacuation and Travel Accident Insurance?

    Reply
    1. MileCards.com

      @Tom Y. – Yes it should – though always best to call the number on the back of your card to double check your specific situation. Also be aware Travel Accident coverage is not for medical issues that don’t involve an accident while using common carrier transportation.

      Reply
  37. Richard Eveleth

    Does trip interuption/cancellation cover BOTH my wife and I if we have a death in our immediate family and both tours were paid for on my mileage plus club card. I am the primary on the Club card holder?

    Reply
    1. MileCards.com

      @Richard – Yes she would if traveling with you. Always good to call the number on the back of your card to double check the other details of your card.

      Reply
  38. Craig

    I purchased a GoPro camera 18 months ago with my Club Card. The camera doesn’t function now and the one year warranty is expired. Is this covered and how do I pursue a claim?

    Reply
    1. MileCards.com

      @Craig – There is an extended warranty benefit. Give a call to the number on the back of your card and they can help figure out if it will resolve your situation.

      Reply
  39. Scott

    I was looking to upgraded from my Explorer card to the Club card because I travel a lot for work. However I must book my work travel on my company AMEX card. If I switched to the club card (personal) but didn’t purchase a ticket (work or personal) on the club card, do I still get club access or must my flight(s) be booked on the club card in order to gain access into the club?

    Reply
    1. MileCards.com

      @Scott – You get club access no matter how you buy the ticket, and even when you’re not flying United. They send you a completely separate club access card that’s just like you paid for membership.

      Reply
          1. Robert Schmitt

            This is not true. You only have access to the club if your ticket is on a Star Alliance airline. We flew on China Airlines LAX-TPE and United denied us club access. You must have a boarding pass for that day on a Star Alliance carrier to get into the club.

          2. MileCards.com

            @Robert – Unfortunately the agents there aren’t handling things correctly – it’s a confusing policy. If you have a full United Club membership (with your membership card in hand) you can access the club when flying any airline – no Star Alliance limitation if you have the membership card.

            “All United Club customers, including members, are eligible to access United Club locations only when they have a flight arriving or departing on any airline the same day, and must show a boarding pass for entry.”

            https://www.united.com/web/en-US/content/travel/airport/lounge/rules.aspx

            If all you had was the China Airlines boarding pass, then you wouldn’t be able to get in. Need your membership card in hand.

  40. Scott N

    I have a Mileage Plus Club Card in my name and my wife’s name. If she books a flight on the card and flies without me, does she get the baggage and other benefits? Can she use a United Club without me?

    Reply
    1. MileCards.com

      @Scott N – Unfortunately not. She’d need to have her own separate account with its own annual fee to get the benefits while you’re not flying with her.

      Reply
    1. MileCards.com

      @Jim – The number varies depending on whether you have a Visa or MasterCard. They’ll give it to you if you call the number on the back of your card.

      Reply
  41. Roger Christianson

    Hi,
    I have a United MileagePlus Club card. It was my impression that as long as I paid the associated fees with my club card when traveling on award miles I would still get my first two checked bags at no charge. Yet I just made a reservation and the system is telling me that I have to pay for my first two checked bags. Could you please clarify this? Thanks.

    Reply
    1. MileCards.com

      @Roger – That is strange – if you paid for the United award taxes with your card your normal benefits should apply. Try giving them a call.

      Reply
      1. Kathy

        The only time I have found this was when the departing flight was a codeshare. Then it is not United metal and the free bags are not an option.

        Reply
  42. Helena Mahoney

    What benefits do I have through my Umited-Plus club card if my flight is delayed 4 hours or if I have to fly on the next day and loose a connection on a different ticket bought with the card.?

    Reply
    1. MileCards.com

      @Helena – If you bought the first ticket with the card, you might qualify for Trip Delay or Interruption coverage. Best to call the number on the back of your card to get full details and start a claim to find out if it will be covered in your case. Things like a hotel night or a replacement ticket for the connection might be covered. But having two separate tickets makes the situation stickier, and this is one that’s in the hands of the claims folks.

      Reply
  43. John Stratton

    For the emergency medical evacuation, does it require a telephone call for prior authorization or can the evacuation be done and then the bill simply presented for reimbursement.

    Reply
    1. MileCards.com

      @John – Best to call the number on the back of your card, but our understanding is authorization is required.

      Reply
    2. Gavin Greenwalt

      I have used travel insurance for a hospitalized family member. They asked for a doctor to provide documentation and then cut a check. Very straightforward and required no preauthorization. ‘Your mileage may vary.’

      Reply
  44. Sue Frankel

    I have 4 of United Club Card : I will travel from Paris to NYC ..
    1-Can i use a lounge at United Club Card there with the Airline Partner such as Star Alliance ?
    2-My ticket is not United or Airline partners, Can I still use it?
    Thank you !

    Reply
      1. Gavin Greenwalt

        Some star alliance lounges will grant entrance with just a United Club card. The United Club Finder or SA Club finder sites will say exactly.

        Reply
  45. kasi walker

    I will be renting a camper van in New Zealand. It is a mini van that has been converted into a camper van with no shower or toilet. The Juicy website says it will be a Toyota Estima or similar mini van. Would this be covered? Since it is converted into something else? I called card services and they didn’t seem to know.

    Reply
    1. MileCards.com

      @kasi – Wouldn’t count on it – as camper implies off road. But odd that card services wouldn’t know – make sure you ask for the ‘benefits administrator’ when you call.

      Reply
  46. Greg

    Hi,

    My wife’s company pays for her flights but she has a United mileage account. If she signs up for a United Mileage Plus Club Card will she get the Premier Access even though she didn’t use her United Club Card to purchase the ticket. Most concerned with having priority boarding and security screening for obvious reasons. Will she get both of those since her mileage account will be linked to her club card?

    Thanks

    Reply
  47. Randell Evans

    If a friend purchased a ticket for me using his Chase Explorer Card and then I applied for and received a Chsse United Club card will the premium access benifits apply to that reservation? Is free access to Premium Economy seats a benefit of this card? And if so would I be able to take advantage of that on this same reservation as above? Thanks.

    Reply
    1. MileCards.com

      @Randell – Unfortunately free Economy Plus isn’t a benefit. As for the premium access benefits, yes they would carry over as long as your MileagePlus number is in the reservation.

      Reply
  48. Asit

    I need to understand more about your “Primary Car rental Collision insurance”. I am a card member and will be taking a a “Ford Transit 15 Seater passenger VAN” for a trip with friends,
    Please confirm if you will cover its Car rental collision insurance? I need to know this ASAP please, thanks.

    Reply
    1. MileCards.com

      @Asit – As far as we know, that would NOT be covered – only minivans would. But best to call the number on the back of your card to get your specific situation covered, as things can change.

      Reply
  49. Joe

    Hi MileCards,
    Great work!
    Hertz benefit question. Have Amex platinum and new mileageplus club card. Amex gives hertz number 1 gold or gold plus. Club card gives hertz presidents circle. Usually rent premium or luxury. President circle with mileage plus only gives 2car upgrade up to full size no further? Any advantage to change my hertz account to presidents circle over number 1gold beside late car guarantee? I will never get an upgrade past full size? Book through the United site to get mile rewards. Thanks

    Reply
    1. MileCards.com

      @Joe – Stick with the President’s Circle – it’s a higher level in all respects. As far as upgrades go, they are really hit or miss with Hertz now. They’re now calling cars like a Buick Lacrosse ‘luxury’ and inserting subfleets that don’t count as the traditional vehicle types. Best bet is to book a Premium or Luxury and hope that if they don’t have your class available you’re in line for a Prestige. Usually helps to go to the counter and see if anything is available, or there is a better car in your class (for example some of the European cars are in the same luxury bucket as the Buicks).

      Reply
  50. Petra

    I booked a car with Hertz paying half with my United miles and half with my United mileage card. Is the insurance and damage waiver included or I will have to pay something additional at the counter? Also are additional drivers included or I am paying extra for them? Thanks!

    Reply
  51. Alex

    If I book a trip with United and redeem points to pay for the flight, I still have to pay (I think $5) for a reservation fee. If I pay that fee with the presidential plus card, am I provided the $500,000 of coverage under Travel accident insurance, if something happened to me or my travel partner?

    Reply
    1. MileCards.com

      @Alex – Yes, if you pay with United miles, charging the taxes / fees to the card activates the coverage.

      Reply
  52. Paul urzi

    I am considering the Chase United club credit card. I currently have a mileage plus visa from chase and am able to pay for a United tickets on the card then redeem choice miles for statement credit. Will I still be able to do that with the mileage plus club credit card?

    Reply
  53. Gary

    There are conflicting benefits lists: Does the Club Card provide priority baggage handling – even from the US to Europe on UA or affiliated flights and the reverse?

    Reply
    1. MileCards.com

      @Gary – Yes, it includes the PremierAccess package of benefits, which includes priority baggage handling and access to faster security lanes. It’s just on UA flights though, not on partner flights.

      Reply
  54. Rob

    What’s the process for repairing an item that is no longer covered on the manufacturer’s warranty (in this case an iphone) but still covered under my card’s warranty extension? Do I get a quote from apple and contact Chase, contact Chase first, do the repair, pay for it, then get re-imbursed?

    Reply
  55. Kathleen

    I am renting a car through hertz in Brazil with my mileage plus club card. Is insurance covered on this car rental and if so what is covered?

    Do I need to pay with the card?

    Reply
  56. WILLIAM

    I have the United Plus Club Card that I will book a cruise using this card via a travel agent.

    The cruise package includes the cruise and air transport at the beginning/end of the voyage.

    Insurance packages from the cruise lines are expensive but complete especially if I have to cancel at the last moment due to illness/family death/etc.

    Can you note what coverage I would have for a cruise package if I purchase using the Club Card?

    Thanks. wjn

    Reply
    1. MileCards.com

      @William – Best to call the number on the back of your card for a complete answer. But generally you have coverage for cancellation due to illness / family death, etc.

      Reply
  57. Florida

    Hi,

    I’m having the same issue a few others posted about. Made a reservation on United in June for travel in September and applied for and received a Mileage Plus Club Card a week later. So far I have called and emailed United over and over about the premier access that the card provides,.

    Each time I am told that i would have had to book the flight with the card, but the terms and conditions disagree. I understand I won’t get the free checked bags this time, but the premier access should be offered.

    Any suggestions?

    Thank you!

    Reply
    1. MileCards.com

      @Helen – Not via the card benefit – that’s designed primarily for physical goods purchases. But if the price lowered more than the change fee then you can call United to try and get credit toward a future flight.

      Reply
  58. Ron

    Does the travel interruption insurance program have restrictions based on pre existing medical conditions. I have the Club card

    Reply
    1. MileCards.com

      @Ron – Yes there generally are restrictions on pre existing conditions. You can call the number on the back of your card and they can pretty quickly tell you if they apply to your specific case.

      Reply
  59. June Jewell

    I have three Chase Mileage Plus credit cards including a regular, an Explorer and a Club card. Can you explain how the Explorer and Club card compare in benefits? I am trying to decide if I would be better off upgrading my Explorer and/or regular to a club card. If I already have a club membership from the club card, how can I get the same benefits with the other cards? I use them for three different purposes and need to have 3 cards. One personal, and one each for each of my two businesses.

    Reply
    1. MileCards.com

      @June – The Club Card earns 1.5 miles per dollar on everything. The Explorer earns 1 mile per dollar. Where it gets tricky is the Explorer earns a 10,000 mile bonus each year you spend $25,000. So if you spend exactly $25,000 it’s like earning 1.4 miles per dollar. And the business version of the Explorer earns 2x on dining, gas, and office supplies.

      There’s no need for you to have two club memberships. So only upgrade one of the others if you spend a lot more than $25k a year on it.

      Reply
  60. Ray

    Hello,
    I have a question regarding an upcoming trip. We are flying from EWR to BUD, booked through United on code share partner Austrian Airlines. I paid for these airline tickets using our Chase MileagePlus Explorer card. We are then doing a river cruise. I paid a $1,000 deposit on the cruise using a AAdvantage credit card. ( I used this new AA card to spend $1,000 and earn the free 50,000 miles ). I recently upgraded from the Explorer card ( no longer have ) to a MileagePlus Club card and paid the cruise balance ( $5,000 ) using it. So my question is, if I needed to cancel the trip or if it was interrupted, which card’s trip insurance benefits would apply? Hopefully the Club card as the benefits are so much better.

    Reply
    1. MileCards.com

      @Ray – It should as it generally requires paying only part of the trip. But before relying on the coverage, best to call the number on the back of your card to get the answer to your specific situation.

      Reply
  61. Rick SF

    Hi MileCards,

    Does MP awards card cover for the “Lost luggage reimbursement or baggage delay benefits” on other airlines such as Vueling in Europe if the tickets were purchased with MileagePlus Awards card?

    Reply
    1. MileCards.com

      @Rick – The luggage protection benefit is valid on any common carrier airline. Though make sure to call the number on the back of your card to make sure your particular version has it. The ‘Awards’ card is more stripped down than other United cards for some benefits.

      Reply
    1. MileCards.com

      @MIC – Yes if you pay some of the taxes and fees for the award ticket with the card. It’s for immediate family members, and always best to call the number on the back of your card to ask about a particular family member before relying on it.

      Reply
  62. Glenn

    I heard that if I charge at least $15,000 on my club card in 2015, that next year, 2016, I would get access to the Plus seating. Fact or fiction?

    Reply
    1. MileCards.com

      @Glenn – Fiction as far as we know. There was a card that offered the Economy Plus seating years ago, but it’s no longer offered.

      Reply
  63. John

    With the MP Club card, are car rentals covered in Ireland? Seems like this country and a few others may be exceptions.

    Thank you.

    Reply
    1. Conor

      I called Chase Benefits service (800-348-8472) today and for my United Mileage Plus Club Card they indicated that YES, they do provide coverage in Ireland and they sent me a letter confirming coverage.

      Reply
  64. Steve

    I have a united Club card, and am staying in Hawaii on a Hilton Grand Vacation package which includes 6 nights paid rental car, and I am responsible for the 7th day, gas and any incidentals on the vehicle. I believe I am listed as renter on the contract. Is there primary coverage?

    Reply
    1. MileCards.com

      @Mary-Ann – Unfortunately no, rental trucks are not typically covered by this or other credit card coverage.

      Reply
  65. Traci

    What benefits does a secondary signer receive when using the card? I added my dad to my united club card and booked his United flight tickets on the card but he didn’t get the free checked bags. Also his first flight was delayed over a hour so he missed his connection. That was the last flight of the night so he’ll have to overnight and depart the following morning. Does he receive the $500 delay coverage?

    Reply
    1. MileCards.com

      @Traci – Yes as a named holder of the card, he is eligible for the trip delay coverage provided it was booked with the card number that’s issued in his name, and his delay meets the conditions of the coverage. Give them a call on the number on the back of his card to check on the claim process.

      Reply
  66. HPCLJ

    I rented a car in Aruba using my Milage Plus Club Card and the car was damaged while parked in a hotel parking lot. How do I make a claim for the damage amount and what supporting documentation is required?

    Reply
    1. MileCards.com

      @HPCLJ – Sorry about the damage. Just give a call to the number on the back of your card as soon as you can and they’ll let you know exactly what you need.

      Reply
  67. emily

    According to United club card customer service, I need to purchase the tickets using my club card to get premier access. But from the membership guide, it makes it sound like I only need to have my mileage plus number on the ticket. Which one is true?

    Reply
    1. MileCards.com

      @emily – The free bag benefit requires you buy the ticket with your card. But the boarding is tied to your MileagePlus number.

      Reply
  68. LC

    If I purchase a flight through Kayak using my United MileagePlus card, do I still get the benefit of 2 free bags? I’m looking to purchase a SAS flight, but it’s much less expensive through Kayak than through SAS. I know that SAS is one of the airlines that United works with.

    Reply
    1. MileCards.com

      @LC – The benefit only works with flights United operates. You can buy United operated flights with United flight numbers on Kayak, but you won’t get bag benefits on an SAS flight.

      Reply
  69. elphias doge

    Wife and I have MP Club Cards (one account, mine, she is second card holder)

    We have 4 children. When traveling on United, If I buy 3 tickets with my card, she buys 3 tickets with her card, do we get double the benefits for checked baggage allowance?

    Seems like she may have to have her own individual account – but I’m not sure and couldn’t find anything on this in the documentation.

    thank you

    Reply
    1. MileCards.com

      @elphias – Your suspicion is correct and you don’t don’t get double the checked bag benefits unless she has an individual account. However if all 5 of you are on one reservation you can check a total of 4 bags free (2 for you, 2 for your ‘companion’).

      Reply
  70. Jay Krippes

    I purchased a ticket with this card for a United to attend a Military graduation. I found out the day before that my nephews graduation was delayed due to illness and had to cancel my trip. How do I get back the $308.00 dollars I spent on the non-refundable ticket?
    Thank you,
    Jay

    Reply
    1. MileCards.com

      @Jay – Give the number on the back of your card a call and ask for the ‘benefits administrator’ noting that an immediately family member became ill and you were unable to make the trip. These things are case by case, but worth asking about.

      Reply
  71. Xfervision

    With the Mileage Plus Card is there anyway to get the same benefits for a second card holder – wife?
    I talked to United and I can get her a member ship to the United Club at the standard discounted rate, but cannot seem to get any of the other benefits like the Hotel/Rental card membership perks.
    I don’t mind paying something for her to get the benefits, but don’t want to pay for full second card…
    Trying to get her off of American Express Platinum..
    Very nice article and well articulate responses and fast responses to post – very cool.

    Reply
    1. MileCards.com

      @Xfervision – Unfortunately they haven’t caught up to the depth of additional card holder benefits that Amex has. Best you can do is get that discounted club membership rate. You could get her the hotel perks via the Hyatt Credit card for $75 a year. But adding that to $250 for the spouse club membership gets you almost to the same territory as just paying for another card.

      A final option is to see if she’s targeted for a 1st year free deal for the full United Club card in her name. She can check here:

      https://milecards.com/securelinks/mileageplusclub/

      Reply
  72. Graham

    Hi, does my MileagePlus Club card cover me in the case that I cancel a hotel booking made with the card, and the hotel does not offer refunds for cancellations? Thanks

    Reply
    1. MileCards.com

      @Graham – Only if you also made a transportation reservation for that trip for your card, and you are unable to make that trip for a covered reason (generally severe illness, death). Give them a call on the number on the back of your card and they’ll connect you to a benefits administrator who can help you out.

      Reply
  73. Larry Fine

    I have a Mileage Plus Club card. I will be flying into DFW Dallas on American airlines connecting to Santiago Chile. I’m I able to use the United Lounge if I buy tickets using my mileage plus card. If not is there a day rate for using the lounge given that I already have a card.

    Reply
    1. MileCards.com

      @Larry – No need to use your card to buy the ticket. You should have a separate club membership card that was mailed to you. Just present that at the United Club and they’ll let you in.

      Reply
    1. MileCards.com

      @Sarah – It should come under separate cover in the mail from United. If you think it got lost, call United on 866-UA-CLUBS.

      Reply
  74. jediwho

    What if you already have a Hyatt Platinum status via the Chase Hyatt card and you now get a United Club card?

    Reply
    1. MileCards.com

      @jediwho – Not much change there. If you drop the Hyatt card you can still keep the status. If you keep both, no extra benefit.

      Reply
      1. jediwho

        This is from an older article by TPG but interesting if it is still true: Hyatt Gold Passport Platinum elite status. This is one of the more valuable perks of this card in my opinion. Hyatt Platinum status confers a rich slate of perks including a 15% bonus on points earned on Hyatt spend, preferred rooms, 72-hour guaranteed room availability, free in-room internet and late check-out. Plus, if you have Platinum status when you get the Hyatt Visa, you’ll not only get two free nights with sign-up, but also two suite upgrade certificates good on stays up to 7 days.

        Read more: http://thepointsguy.com/2012/05/united-mileageplus-club-card-review/#ixzz3WTiXDtwh

        Reply
        1. MileCards.com

          @jediwho – Unfortunately that suite night incentive has gone by the wayside. And it was only for new Hyatt card applicants (not for United).

          Reply
  75. Andrew

    Maui to denver trip cancelled due to mechanical issue with plane. Used im,es for original ticket with United club card used for taxes and fees for this purchase. Am I still entitled to $500 expense reimbursment?

    Reply
    1. MileCards.com

      @Andrew – Should be – this is the kind of thing it’s designed for. Give them a call to double check what you can get reimbursed if you want to be safe. But should be up to $500 in reasonable hotel, meals, and necessary toiletries, etc.

      Reply
    1. MileCards.com

      @john – If it’s the card for entry to the Club, yes it’s activated. If it’s your credit card, you usually have to call the number on the sticker to activate it.

      Reply
  76. Mike

    Does my card cover me for Rental Car “Loss of Use” damages? I rented a car in FL and was told at the counter that I must by Loss Damage Waiver coverage or I would be liable for the cost incurred by the rental company not being able to rent that vehicle for as many days it is under repair.

    Reply
    1. MileCards.com

      @Mike – It covers reasonable loss of use amounts. Best to call the number on the back of your card to get a read on your specific situation.

      Reply
  77. Dan

    I will be traveling with my daughter and her four young children. Does my Club card allow them access to the Lounge in place of my spouse who is not traveling with us? Thanks.

    Reply
  78. Warren Hughes

    Do I have to actually purchase the ticket with the Club Card to receive the benefits or will I receive the same benefits if I use just miles from the Club Card to get the tickets?

    Reply
    1. MileCards.com

      @Warren – When you use miles, there will be some taxes to pay. So pay for those taxes with your Club Card and the benefits will apply.

      Reply
  79. William

    Hi,

    I have a leased phone that is paid monthly with the Club Card. Does the purchasing protection covers it when it is stolen?

    Thanks,
    William

    Reply
  80. Sandy

    I purchased skin products at a spa that were way over priced. I am going to try to return them. If they refuse to take them back, would these items be eligible for the product return protection?

    Reply
  81. OnePassenger

    I have the United Mileage Plus Club Card. Also a [basic] Hyatt Gold Passport account holder. How do I get my Hyatt account upgraded to Platinum? What do I have to do?

    Reply
  82. MASTERPC

    How does one go about tying his/her Hyatt account to the United Club card offering for the complimentary Platinum status. I don’t see this anywhere and have searched pretty deep. I see how to do it with Hertz but not Hyatt. Thoughts?

    Reply
    1. MileCards.com

      @MASTERPC – Give Hyatt Gold Passport a call on 1-800-228-3360 and tell them you are a United Club Card holder, they should be able to verify and make the change.

      Reply
  83. David

    Just got back from Aruba,Had A 2hr delay tried to go into the star alliance club with my mileageplus club card and was told no

    Reply
    1. MileCards.com

      @Darryl – Best to call the number on the back of your card to inquire, but it’s our understanding only lodging packages that include the transportation cost (like the plane tickets) will qualify.

      Reply
  84. susan

    How much will be reimbursed for emergency evacuation? Will reimbursement cover air ambulance when medically warranted? Will reimbursement cover transportation to a hospital in the U.S. ?

    Reply
    1. MileCards.com

      @Susan – There is no explicit limit and air ambulance transport is covered if deemed medically necessary, including transport to the U.S. if the benefit administrator and physician deem it necessary. Best to call the number on the back of your card for full details and updates.

      Reply
  85. Jacqueline

    Do additional card holders/authorized card users listed on the original card application have access to United Club Lounges.

    Reply
    1. MileCards.com

      Jacqueline – No they do not, only when traveling with you. However spouses have the option to buy a discounted United Club membership.

      Reply
    2. stephen sabbag

      i enrolled in the club card in December i was under the impression that if i spent 2000 in the first two months i would receive 40000 bonus points. Now i can not find it anywhere but the explorer card

      Reply
      1. MileCards.com

        @stephen – We haven’s seen such an offer for the Club card. Maybe best to call Chase on the number on the back of your card. At minimum request the no annual fee first year deal, which is available to many.

        Reply
  86. Gene

    My understanding is that the MileagePlus card covers trip protection for cancelation due to illness, up to $10,000. Does this cover both myself and my family members that I charge airfare to the card for the trip?

    Reply
  87. jediwho

    How does this compare to Delta Reserve? Granted Reserve has two limitations to club access: the guest has to pay $29 and from my understanding, you don’t have access to lounges of members of SkyTeam. But it gives you one domestic first class companion ticket free every year and that more than covers that $450 annual fee. So, if you are having a few high fee cards like Prestige and Platinum, Reserve seems to be the way to go.

    Reply
    1. MileCards.com

      @jediwho – It earns 1.5 miles per dollar on all spending, so some advantage there, but no elite qualification miles. You also get access to all the Star Alliance lounges because it’s full United Club benefits.

      But at the end of the day it’s not really comparable because if you fly Delta a lot and United less so, there’s no point in the Club Card. But if you primarily fly United and less so Delta go with the Club Card.

      Reply
      1. jediwho

        Agreed but the point I was making is that the Delta card is essentially free because of the first class companion ticket. Throw in Prestige at $100 a year (annual fee of $350 for Gold member less $250 airline expense) and you now have access to AA lounges and Priority Pass. So, unless you are married to United, the Club card is not as compelling as Reserve, Prestige or Amex Platinum.

        Regarding the 1.5 points, if one is a high spender, why not get Explorer and spend $25,000 and get the bonus 10,000 points. One now gets 35,000 miles for $25000 spending vs. $37,500 for Club card. Given that there are no sign up bonuses for Club, it just feels like a very poorly designed card. They need to throw something else in besides 1.5 miles for every $ spent.

        Reply
        1. MileCards.com

          @jediwho – Yes the quiet 1.4 miles per dollar of the Explorer makes it just a wash for spending. But since United is the only airline with no bank partner club alternative they manage to fill the clubs with United captives.

          Reply
          1. jediwho

            The high-end and very exclusive Palladium does give you complete access to United but not sure how many people have that card.

            I won’t be surprised if there is over capacity for lounges in 2 to 3 years, depending on how many lounges Amex opens. AA already opened a second lounge at LAX Terminal 4, probably to keep Amex away. Also, if more people drop out of high elite status at airlines then that would create over capacity in lounges forcing airlines to reconsider their no-bank affiliation strategy.

          2. MileCards.com

            @jediwho – The 2nd AA lounge at LAX T4 is in the regional terminal as far as we know, opened this summer. Not much room for Amex there either way unless they open something in the Bradley terminal when the connector is built.

        2. jediwho

          Totally agree on not much room at LAX for Amex to open a lounge. I doubt they open a lounge at Bradley as Amex cardholders already have access to KAL lounge through Priority Pass. In either case, I might bite the bullet and get a Club Card as we are flying Air China to HKG from LAX. We will have access to lounges through Citi Prestige and its Priority Pass but it would be great to have access to Star Alliance lounges at LAX and HKG.

          Reply
  88. Ellen Whitney

    Hi – We arrived on a Red-eye flight yesterday at 5AM from OGG to IAH. Today we discovered damage to our golf bag/clubs (abrasion damage to the bag, clubs and also a broken club head). What are the steps to report a claim?

    Reply
    1. MileCards.com

      @Ellen – First, hopefully you filed a claim with United in Houston. Second, just give a call to the number of the back of your card, and they’ll guide you through it.

      Reply
  89. Michelle

    Hi, do any of the United credit cards allow free upgrade to economy plus seating at time of flight booking?

    Thanks!

    Reply
    1. MileCards.com

      @Michelle – Unfortunately no they don’t. Sometime next year though you may be able to use your miles to pay for an upgrade to Economy Plus.

      Reply
  90. David

    Question on trip protection. We are renting a villa for a vacation and are wondering if the trip gets canceled due to death/health, will the card cover the unrefundable part of the deposit? Or is that just for airline tickets?

    Reply
    1. MileCards.com

      @David – It is for travel arrangements generally, not only airline tickets. But always best to call the number on the back of your card to verify coverage.

      Reply
  91. Jeanne

    My husband has a miles plus club card and one in my name. His And my flight tickets say premier access. We tried to upgrade but were told we are not at premier level and that only the primary card holder could upgrade and not. Spouse. What is premier level and why does all the info I get in the mail say free upgrade? Why is it so difficult to do this?

    Reply
    1. MileCards.com

      @Jeanne- The Premier Access is just for priority boarding and check-in. You might be getting the mails about upgrades because one of you flew enough to hit Premier Silver (25,000 miles per year), Premier Gold (50,000), Premier Platinum, or Platinum 1K. Otherwise the card itself does not make you eligible for upgrades.

      Reply
  92. John Westwick

    Hello Mileage Plus Club. Your literature states (regarding rental car insurance benefits) that “you are covered for losses to a rental vehicle….”. I’m wondering – does this apply to foreign rentals, Italy specifically, and does it cover any deductible expenses? In Italy they have a potential charge called “excess” which I take to mean the same thing as “deductible” in the US. Am I covered if I pay with my Plus Club card?

    Many thanks,

    Reply
    1. MileCards.com

      @John – It’s complicated, and it’s best to call the benefits line on the back of your card to get the details. But Italy is covered, and the key is you must decline collision damage coverage from the rental car company. Then, the ‘excess’ can be covered. Again, call and ask directly as this can get complicated, but the coverage is designed for the situation you describe.

      Reply
  93. Tim

    When I signed up for the card, I believe there was a benefit stating no black out dates, and all reward travel would be granted at the “saver” award level vs. standard level. Does this benefit still exist, and is my understanding correct?

    Reply
    1. MileCards

      @Tim- That would be a fantastic benefit if true. When they say no blackout dates it means you can book any flight that has a seat for sale at the ‘Standard’ level. Surprisingly for people who don’t carry the cards there are some flights where you can’t book a mileage ticket even at the Standard level. However an unpublished benefit, likely because the computer systems haven’t been updated, is that you do get access to some extra ‘Saver’ level seats that are usually reserved for United’s most frequent flyers. You’ll need to be logged in for results that factor that in to display.

      Reply
  94. WC

    I have a question regarding the two free checked bags.
    (1) if I purchase my UA ticket using the United club card via a travel agent or online at kayak, do we both still get two free bags?
    (2) If I purchase my UA ticket using the United club card for an international trip and the return trip starts with a flight operated by a Star Alliance airline, do I still get two free checked bags when checking in with that Star alliance airline?
    Thank you.

    Reply
    1. MileCards

      @WC- On 1) for Kayak, Expedia, etc no problem. For travel agents yes unless they are reselling a ticket as part of a package but that’s rare. For 2) no you won’t, though for international trips most carriers still allow one free bag and some still allow two free.

      Reply
      1. Christian Rogner

        That seems to conflict with the DOT rule about baggage allowance on the most significant carrier being the rule for the entire ticketed journey regardless of carrier. Might be interesting at some check-in counters and gates but still, the rule is clear as long as the trip originates from the U.S. So why does the baggage allowance on other carriers get affected when we have extra bags that are covered?
        Thanks for clarification!

        Reply
  95. Vivi

    The trip protection covers accidental death and dismemberment if tickets are fully purchased with the MPC card. What is the coverage amount in case of such accidents (while hope it never really happens)? Do you have the specific description of the coverage relevant to different types of travel accidents? Thanks!

    Reply
    1. MileCards

      @Vivi – For incidents that happen during the flight itself it is a maximum of $500,000. There is also ’24 hour’ coverage for incidents that happen during the time you are on the trip, but not on the flight, and that is a maximum of $100,000. These are subject to change and terms and conditions, so do not rely on them without calling the number on the back of your card first.

      Reply
  96. sophia

    I’m thinking of getting the Club Card, will the priority access and free checked bags benefits be valid on a future flight I purchased before I got the card? I purchased the United flight with another United Card that doesn’t give me these benefits.

    Reply
    1. MileCards

      @Sophia – The official rules say this won’t get you the free bag because you need to purchase the ticket with the card first. But you might have luck getting the fee removed at the airport. No guarantees though because policy is that the benefit is for tickets actually charged to the card.

      Reply
      1. RLS

        I too purchased a ticket with another credit card prior to getting the United chase club card. Can I still use priority access on that flight?

        Reply
        1. MileCards

          @RLS – Yes, you’ll have the benefit. Only the checked bag requires you purchase the ticket with your card. Just make sure your MileagePlus number is in the reservation.

          Reply
  97. Nancy

    Will this card reimburse my incidental charges when booking a ticket and/or charges for checked bags up to $200 on flights on United?

    Reply
    1. MileCards

      @Nancy- It won’t reimburse your incidental charges, but will let you check 2 total bags free on any United flight.

      Reply
  98. Frank

    Purchased a headset from Best Buy with my chase United Mileage Plus explorer card. Cord was damage and headset is not repairable as per Best Buy. Purchased last July. Is this covered under the purchase protection plan. If so how do I go about making a claim?

    Reply
    1. MileCards

      @Frank – You have 120 days after the purchase to file a claim, so hopefully you are still within that window. Call the number on the back of your card and they’ll send you a claim form. You’ll likely have to send in the headset as proof of the damage.

      Reply
  99. Jamie Huynh

    Hi,

    I currently have my Chase Sapphired ACC and I want to open a Mileages Plus ACC with United. I know you don’t have family package that family members fly together but individual can transfer miles for each other right?

    I the points earned from Chase can it be convertible and transfer to Mileages Plus Acc, and when I apply for 2014, I will start with a Silver Card right? And it can be seen that I dont need the minimum requirements as last year with your new program?

    My family usually fly from California to Vietnam like couples of times per year and I would like if you can kindly estimate the miles and the points that how many flights it will take (Economy and Business as well) to have enough 1 flight reward redemption.

    Thank you so much with all my concern!
    Jamie

    Reply
    1. MileCards

      @Jamie – Yes, any or all of the points you earn with your Sapphire Preferred can be transferred to your MileagePlus account or that of anyone in your household. Just note that once the miles are in a MileagePlus account you can’t transfer them again to others without big fees.

      For an award ticket you’ll need 80,000 miles roundtrip for each ticket. For Business Class you’ll need 160,000 miles. When you fly there it’s about 12,000 miles each way, or 24,000 miles roundtrip, so you will need about 4 flights to earn a free roundtrip.

      For the Silver Premier level of United, you need to actually fly 25,000 miles with them or their partners in a year – so transfering miles into your account won’t help you with Silver status. But if you pay for 2 or 3 roundtrips to Vietnam you will be close.

      Reply
  100. Don

    With the two free checked bags, if I purchase my flight using the United card, but purchase my wife’s ticket using points from another credit card, and then combine her reservation with mine, do we both still get two free bags?

    Reply
    1. MileCards

      @Don – Officially the ticket is supposed to be purchased with the card to get the benefit. Unofficially some have had success getting the benefit without that since it’s tied to your Mileage Plus account number. So if they are really able to combine the reservations, which I’m not sure is possible, then there’s a chance you’ll get the extra bag free. Sorry we don’t have a more precise answer, but it’s worth a shot.

      Reply
  101. Ken Ribet

    Hi,

    I just received my United MileagePlus Club card in the mail. It came with a thick booklet outlining cardholder benefits for specific hotels. Is that booklet available online?

    Reply
  102. Dennis Brown

    The Swiss/Lufthansa Business Lounge at Boston Logan told me that their policy is not to allow a United Club Card holder to have any guests, but they made a one time exception and let my wife into the lounge. On the same trip, the Swiss Lounge in Zurich said that I was allowed one guest – no problem.

    The United Club help desk who I contacted through their website were of no help – they just sent me their written policy on loinge access for ticket holders (not club card holders) and told me to contact the airline, without answering my specific question.

    My reading of the card policy is that I am allowed one guest in all Star Alliance lounges, assuming that I fly Star Alliance carriers (except for United lounges, which I can access with any airline ticket).

    Any comments?

    Reply
  103. SuperKirby

    Hi Milecards,

    I was wondering, Visa Signature’s Purchase protection is $300 per claim up to $50,000 a year but for the United Cards it is $10,000 per claim up to $50,000? Is Chase making up for Visa’s lack? Is that how it works? Thanks!

    Reply
    1. MileCards

      @SuperKirby – Yes that’s right, it is a Chase benefit. Subject to change, so call before you make a purchase, but it is enhanced vs the base Visa Signature standard.

      Reply
  104. SuperKirby

    Hello Mile Cards!
    “You also get access to all Star Alliance partner lounges when traveling on a Star Alliance carrier.”

    For international Star Alliance partner lounges, don’t I have to fly their metal in order to gain access to their club lounge?

    I.e. I have to fly on Turkish Airlines metal in order to gain access to the TK CIP Lounge at IST. Flying on UA metal will not get me into the TK CIP lounge. is that right? thanks so much! great job on the guide.

    Regards

    Reply

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