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Does new Avis ‘Select and Go’ mean fewer President’s Club upgrades?

by on Tue June 12, 2012 • No Comment

Avis has announced a new ‘Select n Go‘ scheme will be coming to a location near you this year. Basically Avis has decided to copy Hertz, who initially decided to mimic National car rental by offering its loyalty program members a special aisle of cars they can pick and choose from without having to see an agent to exchange.

Here’s how it works…

  • As an Avis Preferred, First, President’s Club, or Chairman’s member you will be pre-assigned a car with a stall number as before
  • However there will now be a separate ‘exchange’ area where you are welcome to pick a different vehicle at no extra charge
  • There will also be an ‘upgrade’ area with specified upcharges where you can pull the vehicle of your choice

Sounds fine on the surface – less time waiting at the counter when you don’t like your initial car selection.

But one thing worries us…

President’s Club and Chairman’s Club entitle you to a double upgrade up to a Luxury class vehicle as a default. So if you book a Full Size you are assigned a Luxury. However, many Avis locations have been known to give a higher than Luxury vehicle (known as a ‘Specialty’ vehicle) like a BMW, Mercedes, or Volvo to President’s Club and Chairman’s Club members. This has been a nice surprise perk for many of us. In addition, many President’s Club members have had luck asking at the counter for a better car than initially assigned and getting it at no extra charge.

Now with the new program, it feels like the agents may have less wiggle room to offer a surprise extra upgrade. Instead, you’ll be directed to the listed upgrade prices in the upgrade section. And Avis may feel less compelled to offer its best cars to President’s Club and Chairman’s members because they’re missing out on same day $20 or so upgrades with the new upgrade section.


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