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A new (quirky) Amex Fine Hotels and Resorts website

by on Mon June 8, 2015 • No Comment


After several years of no change and some open testing, Amex has broadly rolled out a new interface for its Fine Hotels and Resorts website.

The Fine Hotels and Resorts program is a feature of The Platinum Card, and it entitles cardholders who book via the program’s rates to some valuable benefits including:

  • Noon check-in
  • Room upgrades on arrival if available
  • Breakfast for two
  • 4pm late check-out
  • In-room wifi
  • A unique property benefit (generally worth around $100)

The old interface was very slow – and showed you very little unless you logged into your account.

Now, it’s much snappier.

And you can see more detailed information about hotels and their benefits without logging in.


You’ll still need to log in to check rates.

And there are some bugs…

For example, when you use the search box and enter a city, the drop down won’t list all of the hotels in a given city. It will only list 3 of them.


So if you want to see all the hotels in a city, make sure you click to select the city name. Then, on the result page you’ll see all of the hotels in the city (8 in this case for San Francisco).


You’ll also have to be really specific.

For example, searching Los Angeles only brings up hotels tagged in Los Angeles city limits.


Nearby hotels in Beverly Hills and Santa Monica are missing, so you have to remember to search for them individually.


And when checking rates, you may find the site times out on you. And you’ll need to try again.


The rates Fine Hotels and Resorts offers aren’t always the lowest, but when you factor in their credits and benefits you can sometimes come out ahead of the lowest rates a hotel offers.

And when the new site is ironed out it you should find it much easier to check and compare rates.

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