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Where to get proof for a trip delay or cancellation coverage claim

by on Thu February 8, 2018 • 16 Comments

If you used a credit card with trip delay or trip cancellation coverage like the Chase Sapphire Preferred, Citi Prestige, or United MileagePlus Explorer, you could be covered if you encounter a long flight delay or end up having to cancel part of your travel arrangements.

For example, some cards offer $500 to reimburse hotel expenses or meals during long delays. Or they may cover any nonrefundable travel purchases that you can’t use because your flight’s delay makes it impossible to use them.

The catch is you need some sort of proof you had a flight delay when you file a claim.

And simply taking a screen shot of your flight status screen might not cut it.

But there are some policies in place that will let you get the proof you need…

American Airlines and Delta are the easiest.

They have online forms (American), (Delta) you can fill out to request a verification letter. Just have your flight date and personal information, and they’ll look up the records to back you up.

Screen Shot 2015-05-08 at 7.12.48 PM

United is a little more informal.

You can email United on with your confirmation number, names of passengers, and the email or mailing address where you want the letter sent. It takes about 5 to 10 days to process.

Southwest asks that you call customer relations to get proof. You can reach them on (214) 932-0333 and press option 3. An agent will take your request for an email that documents your delay, but be prepared for long hold times on their customer relations number. Dialing reservations won’t be of any help, as only the customer relations hotline can generate the letter.

Delta, JetBlue, Alaska, and Virgin America don’t have any online policy either.

Just call their main reservations lines and request a letter, and they’ll generate one on airline letterhead.

An alternative is to deal with it right on the spot.

Sometimes airlines can generate a ‘Military Excuse‘ printout that details a delay. It’s meant to be cover for your supervisor if you’re late, and you don’t need to be in the military to request one. So if you’re willing to wait in line at the gate or customer service counter at the airport, it can save you having to call in later for proof.

Just make sure the agent notes the delay was longer than the threshold required by your card’s coverage, which can be 12 hours or more to be eligible for reimbursement.


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16 thoughts on Where to get proof for a trip delay or cancellation coverage claim

  1. Svetlana Sokolova

    After getting frustrated calling Aeroflot just called the chase sapphire reserved travel agency. They had all the information about the triip cancellation and sent me a confirmation right away.

  2. peggy stimson

    I need proof of delay on United airline flight from Newark to Tel Aviv Israel. The flight was delayed from 11:00 pm until 11:00 am the next day when we were able to fly to San Francisco to Tel Aviv. my confirmation #A6DoF6 my ticket # 0162386211055. This happened on Feb 17th to Feb 18th This was United flight UA090

  3. Lynn Frost

    My pregnant daughter, her husband and 2 year old son booked their flight using my United credit card. The flight on their 1st leg was delayed by 4+ hours due to a late incoming flight, causing them to miss all of their international connecting flights that were on another reservation (also paid for with my United mileage plus explorer card). Neither airline took responsibility for this. It took 4 days for Latam Airlines to finally book them on another flight back to the USA. In the mean time, Latam lost their luggage and they had everything else stolen (Cash, credit cards, passports). How do I go about filing a claim for this? Their expenses were huge!

  4. Joette Kimbal — My name is Joette Kimbal. We live in the Houston area and were impacted by Hurricane Harvey. We had a trip planned to Israel leaving IAH on August 31, 2017. The airport flooded and did not open until 4 pm. on the 30th. Lufthansa canceled our flight #441 out of Houston to Cairo for August 31st at 3:50p.m. A Platinum Insurance Policy with AIG was purchased for this trip. We have filed a claim just for the tour cost as Lufthansa immediately reimbursed our funds. AIG is saying they need verification as to reason LH canceled our flight. I don’t know why. We were impacted by the flooding on property. We couldn’t have left our property because the damage but also because our dirt road was impassable until September 9th. Could you possibly help us get verification so we can get our $$ back? Thanks.

  5. Daniel

    Hi, for chase sapphire reserve, do parents count? The benefits claim currently only includes the cardholder, dependents under 22 or spouse/domestic partner. I got delayed while flying with my parents. Could they fall under the category of domestic partners? How would the claims dept even verify the relationship? (We all have the same last names so that helps)


      @Daniel – As far as we can see they do not cover parents. Best to call the number on the back of your card to check your specific situation.

  6. Donna Michell Whaley

    Please provide me with a letter of proof that I cancelled my flight on April 26th, 2016 for the following:
    Samuels/ToniRose, Whaley/DonnaMichell and Roberson/Pamela
    Confirmation: O9N8L3 – for Samuels/ToniRose and Whaley/DonnaMichell
    Confirmation: AW5R72 – for Roberson/Pamela
    Flight #: UA271G
    Dates: June 12, 2016 through June 18, 2016

  7. Susan Ford

    UPDATE: The page on American Airlines no longer exists, I have spent all afternoon trying to get a verification or written proof that I canceled my flight to submit to my travel insurance. I am giving up after 5 hours. No one at customer service is able to do this. I have been advised to write a letter to American! What year is this?


      @Susan Ford – The link above still goes to a page where you can specifically select ‘Trip insurance verification.’ It’s not instant – it goes to AA cust. service, but what response did you get when you filled out that form?

  8. Jeanette Hemingsen

    I’m having trouble viewing your website to get proof of my cancelled flight on March 23rd 2016 to Denver please help

  9. mike preach

    I need to know the reason UA 5451 from SBP to SFO on April 21, 2015 was cancelled by Air Traffic Control. This information is required by the insurance company that we purchased insurance from for our land/cruise package in Florida. We were due there the next morning in Florida to pick up our vouchers and were unable to get there.

    Please let us know if it was mechanical or weather that caused the cancellation in SBP.


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