United likes to show off the Priority Boarding feature of its credit cards in its prolific ‘You’re In’ TV ads and descriptions of benefits.
However be aware United recently changed its boarding procedures and as a result we’ve been getting a lot of questions from people with the United and Continental credit cards on how their priority boarding works. The reality is you’re not going to be the very first to board the plane, but will have the ability to board before most flyers.
United now uses 6 zones for boarding flights and the United MileagePlus® Explorer, United MileagePlus® Club, Presidential Plus, and United Awards card holders board in Group 2.
Here are the details of how these Zones fit in the grand scheme of boarding…
So, when you’re at the gate, wait patiently for your Group number, in Group 2 there should be plenty of overhead bin space available unless it’s a very, very business traveler heavy flight.
Also remember — you need to input your MileagePlus® frequent flyer number when making your reservation for the benefit to show up. Waving your credit card at the gate agent isn’t going to help. The only way they can verify it’s valid is to have the Group number printed on the boarding pass.
If it’s not showing up on your boarding pass properly, please contact Chase to get the right folks at United involved. There were glitches in United’s computer system that were showing the wrong boarding zone, but those have mostly been resolved.
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