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United Explorer: Full Benefits Guide

by on Wed April 1, 2015 • 315 Comments
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Here is a comprehensive list of benefits — large and small — associated with the United MileagePlus® Explorer credit card.

They are subject to change and are compiled by MileCards.com, not Chase, using information from this benefits PDF file.

It’s always best to call Chase directly before relying on benefits as your specific account may have different terms, and you can see how other other United credit card options stack up here, or read our review of the Explorer card here.

Mileage Earning:

  • 2 points per dollar spent on United purchases.
  • 1 point per dollar spent on all other purchases.
  • 10,000 annual mile bonus. When you spend $25,000 in any given calendar year. That’s like earning 1.4 miles per dollar on your first $25,000 of spending a year.
  • Miles don’t expire. As long as you are a United credit card holder. Normally, inactive miles expire after 18 months.

United Travel Benefits

  • First checked bag free (a $50 savings per roundtrip per person). For you and a companion on your reservation. Eligible customers may receive their applicable standard checked bag free on flights operated by United only; code share flights are not eligible. The primary cardmember’s MileagePlus account number must be listed in their reservation and they must pay for their tickets with their qualifying United MileagePlus credit card.
  • Priority Boarding. You can board United flights with its Premier Gold and Silver flyers and before general boarding in Zone 2.
  • United Club day passes. Receive 2 day passes to the United Club at the airport. These were formerly known as Red Carpet Clubs and Presidents Clubs. Passes are awarded each year on the anniversary date of your card.
  • Reward ticket upgrades (Premier level flyers only). If you are a United  Premier member, you will be eligible for domestic upgrades in the same way you would if you bought a cash ticket. This benefit will roll out by early 2012 and is only available to United credit card holders.
  • Last seat mile ticket availability. As a United Explorer credit card holder you can book with miles up to the very last seat on the flight at the premium ‘standard’ award level

Other Travel Benefits

  • No foreign transaction fees. Waived on all purchases made outside the United States.
  • Free breakfast / upgrades at Luxury Hotel Collection. When you book using LHRCollection.com you receive breakfast for two daily, a room upgrade, if available at check-in, early check-in and late check-out, if available, and a very special amenity unique to every property such as lunch or dinner for two, a spa treatment, a round of golf, airport transfers or an experience of a lifetime. This is similar to the Fine Hotels benefit of the $450 Platinum Card from American Express.
  • Trip delay coverage. Up to $500 in reimbursement for reasonable expenses when your flight is delayed by 12 hours or more by weather, mechanical, or other qualified events. Coverage applies to all common carrier airlines, not just United, when you use your card to pay for at least part of your ticket.
  • Car rental collision insurance. Most vehicles are covered with the exception of ‘expensive, exotic, and antique’ vehicles like Aston Martin, Bentley, Ferrari, Porsche, and Rolls Royce. Select models of BMW, Mercedes, Cadillac, and Lincoln are covered. Some vans, vehicles with an open cargo bed, trucks, motorcycles, opeds, limousines, and RVs are also excluded. Israel, Jamaica, and Ireland are excluded from the benefit.
  • $10,000 trip cancellation insurance. If you are genuinely unable to travel due to doctor-verified illness (not pre-existing), death, or injury of yourself or an immediate family member, you can receive a refund of the nonrefundable portion of your travel expenses purchased with your card. You can also be covered if weather prevents you from safely making the trip.
  • $300 delayed baggage coverage. If your baggage is delayed more than 18 hours from your arrival, you can be reimbursed for $100 per day of expenses to buy essential clothing, toiletries, etc in the interim for up to three days. This is coverage the airlines themselves will often not provide. Note that most medical essentials like contact lenses and dentures are not covered.
  • $3,000 lost or damaged luggage reimbursement. Coverage in excess of any reimbursement from the airline or other insurance you carry. Exclusions include cameras, glases / contacts, tickets, money / documents, precious metals except personal jewelry.
  • Roadside assistance. Call 1-866-359-5402, available for help when you are more than 50 miles away from home in the U.S. and Canada. Covers maximum of $50 per event, up to four per year. Includes battery boost, flat tire service, fuel delivery, towing, and lockout assistance.
  • Travel accident insurance. Up to $500,000 in coverage for accidental loss of life, limb, sight, speech, or hearing that occurs while a passenger, or on the way to and from your departure and arrival point.
  • Inside Access Events. Chase regularly offers tickets to events and experiences available for purchase only by cardholders. See http://www.insideaccessfromchase.com/Event.aspx for current event listings.
  • Free wine tasting. Over 60 wineries in Napa and Sonoma County offer 2 complimentary tastings per card holder and discounts on wine purchased in person at the winery.
  • Discounts and free shipping. Many online merchants offer special discounts and shipping offers for Visa Signature card holders, see this link for details.

Purchase Protection

  • Extended warranty. Doubles manufacturer’s warranty up to one additional year on warranties of 3 years or less. Boats, software, medical equipment, business equipment, real estate items, and used items are not covered. Gifts are covered. You must keep your receipt and the warranty on file.
  • Price protection. If you buy an item with the card and see a print ad or non-auction online ad with a lower price within 90 days or purchase you can receive a refund of the difference, up to $500. per item, $1,500 per year. Cars, plants, cell phone plans, jewelry, real estate, and used items are among those excluded. Purchase must be made in the U.S.
  • Purchase protection. If an item you buy with the card is stolen, lost, damaged, or involuntarily parted (you know where it is, but it’s not recoverable) within 90 days of purchase, you can receive up to $10,000 per item ($50,000 per year). ‘Mysterious disappearances’ with no evidence of a wrongful acts are excluded, as are items being transported/delivered, and  losses from checked baggage, among others. This coverage is in excess of any insurance coverage you already have, which will be considered first. You must file a police report within 48 hours for theft, or include a fire, insurance, or loss report.
  • Return protection. If you decide to return an item with in 90 days and the store won’t take it back you can receive up to $300 per item ($1,000 per year). Software, motor vehicles, cash, formal attire, jewelry, medical equipment, perishables, and real estate items are excluded.
  • Identity theft protection. $1,000 in coverage toward expenses to restore your identity if it’s stolen. Includes up to 4 credit reports after the event, re-filing costs, notary fees, and lost wages for time away from work to amend or verify records.

How do these benefits stack up?

The trip delay and trip cancellation coverage on this card is some of the best on the market for airline branded cards.

American Express issued cards don’t offer any trip delay or cancellation protection, even with high annual fee cards like The Platinum Card and Delta Reserve card.

And American Airlines cards from Citibank have similar coverage, but don’t give you primary protection for car rentals.

There are plenty of exclusions with the Explorer benefits, so the coverage isn’t perfect, and you’re really going to want to give Chase a call before relying on any of it.

But it’s the kind of coverage travel insurance companies like to charge good money for, so if your situation is eligible you could save a lot on coverage costs by using your Explorer Card to pay for your trips.

 

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315 thoughts on United Explorer: Full Benefits Guide

  1. abby

    I purchased 3 tickets to eurpoe last septembe with my mileage plus explorer card. We were unable to go because 2 of the passengers were in a car accident the day before. am i covered for a refund with the cancellation insurance?

    Reply
    1. MileCards.com

      @abby – Sorry to hear about that. Covered issues that happen to your travel companions are generally eligible. Best to call the number on the back of your card and start the claim process to see if it’s reimbbursable.

      Reply
  2. Robin Poei

    I will purchase a train ticket (Using the explorer card) in Austria for our fall trip. It is a non cancellable/non rerouteable one. Would the travel interruption protection plan protect us in the case of missing the train connection due to a flight delay or cancellation of the trip due to illness? Hence getting a refund.

    Plz respond to my email. Thx

    RObin

    Reply
    1. MileCards.com

      @Robin – It should for covered illness – though it might not for a basic flight delay or cancellation that causes you to miss the train departure. It’s worth calling the service number on the back of your card to get the latest for your particular account. They are pretty quick to answer and helpful.

      Reply
  3. Dave

    I am gong to rent a moving truck to move across the country. Does my MileagePlus Explorer Visa card provide any coverage for the truck? I know that it does for most rental cars.

    Reply
  4. Rob

    I’d like to use the collision damage waiver option for a car rental. I do not own a car and so do not have any liability insurance. If I use the Chase collision option can I still buy personal liability insurance at the rental counter? I want to be covered for damage to the rental car and for any personal injury claims against me. Oh, and BTW and want to take the car from the US into Canada for a trip. I assume the Chase coverage is good there too.
    Thank you.

    Reply
    1. MileCards.com

      @Rob – Yes most rental car companies offer the option to buy separate liability coverage. And coverage is good for Canada, though before any rental it’s good to call the number on the back of your card to check up on the latest changes.

      Reply
  5. Bryton

    I have a United flight coming up that was not booked with the Explorer card, however a friend of mine has decided at the last minute to tag along with me so I am booking their airfare (the exact flight as mine) with my card. Since they are not on my reservation but on the same flight, is there any way for them to get priority boarding? And is it possible for them to get the free checked bag? Thanks!

    Reply
    1. MileCards.com

      @Bryton – Officially you both need to be on the same reservation to get the free bag together. Unofficially, you may try calling after you book his flight and ask them to document your record to note that you are traveling together. Then at the airport you could ask the agent to look that up and you might get his bag fee waived. No guarantees though.

      As for the priority boarding, you could ask the agent before hand if it’s okay to board together in your group since you are traveling together.

      Reply
  6. John

    We want to rent a Mercedes GLK via Flightcar. Would this be covered under the CDW benefit provided by the card? CDW is a primary benefit, correct? In case of a collision, it’s used before our personal insurance policy?

    Thanks,
    John

    Reply
    1. MileCards.com

      @John – It should and yes it is primary – though best to call the number on the back of your card to check the exact model. But a GLK doesn’t sound exotic.

      Reply
  7. Kristin McNeil

    I am in Ireland and I called United about the collision insurance on my Mileage Plus card yesterday. They said it is covered in Ireland. However Ireland requires the proof so I need to get the policy mailed to my house and then mailed to me, of course United can’t just email it. Where did you get your information that Ireland is NOT covered? I’m just concerned the person I spoke with is wrong.

    Reply
    1. MileCards.com

      @Kristin – Ireland is covered. You can request them to email a ‘proof of coverage’ letter and they can do it the same day.

      Reply
  8. marlene

    I have prepaid a trip (lodging, bus tour) to a qualified travel agency, using my Explorer card. The comments above mostly pertain to reimbursement for trip cancelation due to a covered reason. However, what happens if I need to interrupt the trip and return home prematurely due to a covered reason (e.g. a death in the family)? Will the unused portion of the tour be reimbursed?

    Reply
    1. MileCards.com

      @marlene – Interruption coverage is a benefit of the card. You can call the number on the back of your card to get the specifics about your particular scenario but generally the situation you describe may work (though we hope it never comes into play for you).

      Reply
  9. Sandy Margolis

    I have a question regarding Mileage Plus Explorer Price Protection Benefits. I purchased a sofa on 6/20/15 for approximately $1800 plus tax plus $80 delivery fee using my card. Today I drove by the store and saw a large sign TAX FREE SALE. Does my Price Protection Benefit allow me to recover the taxes I paid on my transaction, posted 6/20/15. If so, how do I go about the process?
    Thank you for your assistance!

    Reply
    1. MileCards.com

      @Sandy – Always best to call the number on the back of your card to give it a shot – nothing to lose. But from what we see price differences due to sales tax aren’t covered.

      Reply
  10. Janet

    If my father is my 2nd card holder, I purchased the ticket for him but I do not travel with him. Will he still receive the benefit in case of trip delay etc? Thank you!

    Reply
    1. MileCards.com

      @Janet – If it was purchased with his card number yes – he’s treated as the cardholder. If it was your card number, then probably not as trip delay coverage is for your spouse and dependent children. But the trip cancellation coverage does include immediate family members like your parents regardless of whether you use your card to purchase or his.

      As you can see this gets complicated fast so best to call the number on the back of your card to double check your specific situation.

      Reply
  11. Kally

    United Airlines lost my luggage – this ticket was purchased in full with my Chase United MileagePlus Explorer. I reported it as soon as the luggage didn’t show up – at the airport. The followed up with an itemized list. Now, the airline is telling me that they will take 8-12 weeks to get anything resolved. ???? What can I do to get assistance?

    Reply
    1. MileCards.com

      @Kally – First, call the number on the back of your card. You should be eligible for $100 a day in clothing and toiletry expenses up to 5 days. Then if it is ultimately determined to be lost, you should have coverage for some of the value of your lost items – less whatever United pays. The key here is to call the Chase number on the back of your card now to understand your options and the documentation you’ll need to keep.

      Reply
  12. Justin

    I got the card when they had the 50,000 miles after spending $3,000 in 3 months and a $50 statement credit after making your first purchase. I was wondering if that $50 credit counts against the minimum spending? So will I have to spend $3,050 instead? Thanks!

    Reply
    1. MileCards.com

      @Justin – It shouldn’t – but best to call the number on the back of your card to double check.

      Reply
  13. Robin

    I have the Explorer Card and my 22 year old son has a second card on my account. He is renting a car and I wanted to confirm if he charges the rental on his Explorer Card, he will receive the collision coverage.

    Reply
    1. MileCards.com

      @Robin – As far as we understand that should work – but always best to call the number on the back of your card to get details for your specific situation before relying on coverage.

      Reply
  14. Simona

    Does Extended warranty cover extend computer equipment manufacturer warranty, specifically Lenovo laptop?

    Reply
    1. MileCards.com

      @Simona – Yes it could – though best to call the number on the back of your card to get an answer for your specific case.

      Reply
  15. Pat

    My daughter is moving back to the US from Japan in August 2015 and booking her ticket with her Explorer Card. If she checks 3 bags how much will she have to pay? I think the first two are free anyway under United’s current policy.

    Reply
  16. Tony

    I just applied and was approved for the Mileage Plus Explorer card. I have a trip coming up in August but the flights were not booked by me nor using this card. Come time, will I still be able to get priority boarding for me and my party? Additionally, will I also be able to get the free checked bag or am I out of luck because I did not use the card at the time of booking?

    Reply
    1. MileCards.com

      @Tony – You’re probably out of luck on the checked bag. But if you add your MileagePlus number to your reservation you should get the priority boarding.

      Reply
  17. Gary Graham

    If I purchase airfare tickets for myself and my wife using my United MileagePlus Explorer card, are we covered for the standard trip interruption/cancellation insurance (i.e. serious illness or death of one of us or an immediate family member)? Do I need to purchase additional travel insurance (i.e. TravelGuard)?

    Thank you….

    Reply
    1. MileCards.com

      @Gary – Yes serious illness / death of you, your wife, or an immediate family member are generally covered. But you’ll want to call the number on the back of your card to check on any specifics on your situation based on any other expectations you have. They’re pretty quick to answer.

      Reply
  18. Cee

    I’ve booked a room in hawaii. I was not told about the extra fee of $299. The company is refusing to refund me. Can this be covered by my card?

    Reply
    1. MileCards.com

      @Cee – Best to call to the number on the back of your card. Generally the refund protection is for purchases of physical goods, but always worth a check.

      Reply
  19. brian

    Hi,
    I purchased a pair of loafers new from saks fifth ave. Website and they were full price. Then a few days later I saw a lower price on another site for the same new pair of shoes. Will the price protection work for this and allow me to get a price adjustment on my account?

    Reply
    1. MileCards.com

      @brian – Your situation sounds like something that could be eligible if you have proof of the lower price on the other site. Call the number on the back of your card and they’ll put you in touch with the Benefit Administrator who can get you a claim form and see if it will be eligible.

      Reply
  20. allison

    My iPhone I bought about seven months ago was stolen. Does the card offer any protection or coverage for this?

    Reply
    1. MileCards.com

      @allison – Sorry to hear about that. The purchase protection time period can vary (we’ve seen 120 days after purchase – which would unfortunately be just beyond your timeframe) – but it’s worth a call to the number on the back of your card to double check.

      Reply
  21. John

    I plan on purchasing a used paraglider from overseas – Poland. If it is not shipped, or if it is lost in shipment, or if damaged, do i have protection using my explorer card from chase? Waht is the protection if the merchandise is $1500.
    Thanks

    Reply
  22. Jazmin

    Hi!! So I have the United Mileage Plus Explorer credit card from chase and I just wanted to know if that’s at the same level of the united premier silver or gold or global where there’s no fee for changing date 21 or more days prior to travel? Thank you!

    Reply
    1. MileCards.com

      @Jazmin- Unfortunately it isn’t. There is a $75 fee for changes 21 days or more before travel.

      Reply
  23. Nathan Brown

    I booked a room at a hotel using my United Explorer card, and paid in advance for the room. We were traveling for my sons hockey team tryouts. At the last minute, the ice rink was unavailable and they had to change rinks that was over 40 minutes drive away from the hotel I booked. The hotel will not refund my pre-payment for the room. Will I be covered since I used my card for reimbursement as I know have to book and pay for another hotel room near the new rink?

    Reply
    1. MileCards.com

      @Nathan Brown – Unfortunately our sense is this doesn’t sound like a typical covered reason. Generally health or natural disaster / weather issues are considered – best to call the number on the back of your card to check your specific situation.

      Reply
  24. Russ

    I am going on a trip to Scotland and Ireland, purchased with my explorer card through a tour company (AuthenticIreand vacations), includes the lodging and Hertz rental cars. I want to confirm that the auto insurance still covers me since I purchased it through the tour company. Is there a deductible? If I have any problem when I’m there, how do I make a claim?

    Reply
    1. MileCards.com

      @Russ – That’s a tough one – best to call the number on the back of your card to check for your specific situation. They’re pretty quick to answer and help. The tour operator may have also included coverage as part of the package – so double check with them.

      With foreign rentals all coverage is primary, since your own auto insurance policy doesn’t apply outside the U.S. unless you have a specific rider.

      Reply
  25. philip Ybarra

    Question, i’m considering applying for the United Mileage Plus explorer. besides some of the other benefits, I really liked the “primary” insurance coverage when renting vehicles as advertised. Most credit cards act as a ‘secondary’ insurance. So, does this feature TRULY ACT as the primary insurance policy when renting eligible vehicles using the United Mileage Plus Explorer card? I don’t like paying for the CDW fees.

    Reply
    1. MileCards.com

      @philip – Yes it is true primary coverage for collision damage – kicks in before your own insurance. Of course this, like other credit cards does not cover personal liability.

      Reply
  26. sue

    We use United mileage plus explorer card to buy air ticket traveling to different countries. We got robbed in Spain and everything were gone. Cash, credit cards, computers, passport…. Is passport replacement at embassy covered? How should I go about claiming my lost?

    Reply
  27. shabbir

    If I purchase airline ticket which involves international travel using my United Miles and charging the taxes etc to my Explorer card. Will it cover trip insurance in case of baggage delays, trip delays
    etc. In case if the trip is cancelled due to illness can I get reimbursed for cost to get the mileage back to the account.

    Reply
    1. MileCards.com

      @shabbir – Yes tickets purchased with miles qualify when you charge the taxes or other portion of the purchase to the card.

      Reply
  28. liz

    II purchased a ticket on united and it is now cheaper. Does the price protection cover that with the united explorer card?

    Reply
    1. MileCards.com

      @liz – Unfortunately not – it’s designed primarily for purchases of actual merchandise.

      Reply
  29. Lyn Canter

    A heads up to families considering using the card for children’s travel on their own (even if they have a card linked to your account), you WILL be charged baggage fees and they ARE NOT eligible for early boarding, etc. or any benefits of your card.

    You are better off going with American Express, which at least gives you a $200/ year credit for “airline fees”.

    Reply
  30. mel presha

    Hello – I was charged for damage to a rental car in Europe, during which I was covered under CDW on United Card. Can you let me know where to find the claim form? The car was not exotic – it’s a nissan. Presumably, it should be covered as long as its not considered an exotic or high price vehicle?

    Reply
    1. MileCards.com

      @mel presha – Call the number on the back of your card and they’ll connect you with a claims representative. There are no country exclusions and a Nissan doesn’t sound exotic.

      Reply
  31. Gerda Vandergrift

    We had to cut our group tour short and fly back home due to illness. This happened in September 2014. What do I need to do to apply for reimbursement for the missed portion of the trip?

    Reply
    1. MileCards.com

      @Gerda – Not sure if it’s beyond the time limit, but best to call the number on the back of your card to ask. They’re quick to pass you to the benefit administrator who can tell you exactly the limitations for your situation.

      Reply
      1. Gerda Vandergrift

        We had to cut our group tour short and fly back home due to illness. This happened in September 2014. What do I need to do to apply for reimbursement for the missed portion of the trip?

        Reply
  32. Sammy Suggs

    Does the Rental Insurance offered by the card cover replacement costs of personal items stolen from the rental car during a break in?

    Reply
    1. MileCards.com

      @Sammy Suggs – Unfortunately no, it does not. It covers theft of the vehicle itself, not the personal belongings inside.

      Reply
  33. maryann

    hello,
    I used my explorer card to purchase a cruise for 2 passengers. Are we covered with trip insurance if we have to cancel the trip? will we be refunded what we paid for the cruise through this coverage through explorer card?

    Reply
    1. MileCards.com

      @maryann – If the cancellation is for a covered reason like a severe illness then it could be. Best to call Chase using the number on the back of your card directly to get the details for your specific situation.

      Reply
    2. Steve

      Hi there,
      If I use my explorer card to pay for award ticket fees and service charge and I have to cancel the trip due to illness or injury will the ‘reinstatement fee’ for award mileage also be covered? Reinstatement fee for mileage is $200 per ticket, I believe.

      Thanks!

      Reply
    3. Freda

      Does the United Mileage Plus Trip cancellation/interruption insurance apply to any trip I take that I have charged to the card? For example, vacation house rental?

      Reply
      1. MileCards.com

        @Freda – While they do cover hotels and other lodging booked via a travel provider, they do not cover vacation rentals booked directly with an owner or via a peer to peer service like AirBnB. Basically if your vacation rental is booked by a travel company it may qualify. But if it’s via HomeAway or AirBnB it probably won’t. Best to call them directly on the number on the back of your card for your situation.

        Reply
  34. Nancy

    If I use my chase mileage plus card to pay for part of my cruise, am I still covered for trip cancellation? I had to make a down payment with another credit card but am paying for the majority of my trip with the chase card. Just trying to decide if I need to purchase additional trip insurance.

    Reply
    1. MileCards.com

      @Nancy – Nancy – best to call the number on the back of your card to check your particular situation, but our understanding is as long as *some* of the cost is paid with the card the coverage takes effect.

      Reply
  35. Krishnakant Pandya

    If I charge my travel tickets for me and two members of my family traveling with me, is everyone covered under the benefits like trip cancellation , trip delay etc etc. I have Chase Explorer United Visa Card…Thank you

    Reply
  36. carol

    I am trying to find out if my Chase United MileagePlus Explorer Card’s auto collision damage coverage includes autos rented in Mexico. I know specific countries are excluded and would like to know which ones are excluded so I do not make the mistake of thinking I have coverage through my Explorer card when I do not.

    Reply
    1. MileCards.com

      @carol – There are no longer any country restrictions, so Mexico is OK provided you meet the usual conditions for coverage.

      Reply
  37. Conrad Metcalfe

    My wife may have to cancel her international trip because her application for a passport (expected to take 4 to 6 weeks) seems to be taking more than 3 months. Is this sort of cancellation eligible for trip cancellation insurance – or any other card benefits?

    Reply
    1. MileCards.com

      @Conrad – Not that we’re aware of for the Chase cards – but give a call to the number on the back of your card to double check.

      Reply
  38. MileCards.com

    @Sandra – You should call the Chase (not United) number on the back of your card and ask to be transferred to the ‘Benefits Administrator’. They’ll answer everything you need to know.

    Reply
  39. blake

    I looking to book an international trip using my card. What percentage of the trip needs to paid with the card for the trip insurance to kick in? What percentage of the flights, and what percentage of the vacation, assuming they were booked seperatly?

    Reply
    1. MileCards.com

      @blake – There is no explicit percentage – but the travel must include payment in part or full of common carrier transportation (i.e. flights) to qualify. Best to call them on the number on the back of your card to get the rundown on your specific situation. It’s a pretty quick call.

      Reply
  40. Hubert Prichard

    I would like to have proof of my CDW/Collision coverage, which is provided
    on my Mileageplus Explorer card, so I can avoid the occasional
    argument with the European rental car company.
    How do I obtain this?
    Thank you.

    Reply
    1. MileCards.com

      @Hubert – Yes, just call the number on the back of your card. They’ll transfer you to the benefits specialist, who can email you a proof of coverage document.

      Reply
  41. Doug

    I am considering signing up for the United Mileage Plus card, but before I do, How many points are needed, say for a $300 ticket going from NY to Miami??

    Reply
    1. MileCards.com

      @Doug – It depends on what award seats are made available. On some flights it can be just 25,000 miles roundtrip. On others 50,000 miles. And on others it works out to 37,500 miles.

      Reply
  42. Joyce

    About the trip cancellation protection policy:
    1. If our trip must be cancelled due to my mother becoming more ill (unpredictable cancer treatment outcome, possible life-threatening situation for her), will our international fares be refunded?
    2. Do our fares have to be United flights or any airline flights in order to be covered?
    3. Is there a limitation on how many days in advance the cancellation must occur?

    Thank you so much.

    Reply
    1. MileCards.com

      @Joyce – Any airline that you pay with using your card is covered. There is no specific limit on how many days in advance before the trip – just that you do it promptly after knowing you must cancel. As for your mother’s specific situation, best to call the number on the back of your card to check.

      Also, note that airlines themselves sometimes offer a waiver if the card won’t cover it.

      Worst case, remember even nonrefundable tickets have value for a year after purchase, even if you cancel them. You just pay a change fee and use the remaining value to buy another flight.

      Reply
  43. Cheryl Repko

    I received two “one use” passes for United Club with my annual renewal of my Mileage Plus Explorer card from Chase. I have received these in the past but never used them. On March 11 my husband and I were in the Phoenix airport and our flight was delayed and changed so we had lots of time. My husband and I went to the United Club to hopefully relax before our flight. You cannot see into the United Club from the entrance so we had no idea of the interior conditions of the club. We gave the lady at the desk our passes and entered only to find packed with people with virtually every seat filled (there were not two together anyplace) and used plates and trash from meals on the bar in front of people sitting there. It was not a place where we could relax, converse, or even sit together so we just went back to the desk to ask for our passes back so that we could find some cool quiet area out in the concourse to sit. The lady at the desk said that she had already torn up our passes and policy was not to give back any passes. Had we been able to see the crowded conditions inside the Club we would never have considered trying to use the passes at that time. I thought you and other cardholders might want to know how cardholders are treated. The passes are not a perk if cardholders are treated poorly.

    Reply
  44. John

    Hi Miles,

    I am a United Mileage member. Do i enjoy the card benefits (such as Priority boarding, United club, etc.) even if purchased goods do not include United tickets?
    Thanks.

    Reply
    1. MileCards.com

      @John – The club and priority boarding benefits don’t require that you purchase the ticket with your card. Just make sure your MileagePlus numbers is in the reservation. However the free checked bag does require you purchase the ticket with your card.

      Reply
  45. Yi

    If I buy the ticket using MileagePlus® Explorer Card from other website like expedia, but not from united.com, do I still get the travel benefits (like first checked bag free)?

    Reply
  46. Kevin

    I am traveling to Germany with my family and we have reserved (and paid for with our MileagePlus Explorer card) a Mercedes E Class station wagon with Hertz. Does the Insurance-waiver benefit of the MileagePlus Explorer card apply to this vehicle?

    Reply
    1. MileCards.com

      @Kevin – It should – that shouldn’t be considered an exotic car, but always best to call the number on the back of your card to verify your specific situation.

      Reply
  47. Brian

    If I purchase 4 United Airline tickets with reward miles but pay the fees/taxes with my United Explorer card will United trip cancel/reward mile redeposit fees be covered in the event of having to cancel the trip for some unforeseen reason?

    Reply
    1. MileCards.com

      @Brian – If the reason for canceling is considered a covered reason by the benefit provider, then yes that could be covered.

      Reply
  48. jenna

    Hello, I purchased a ticket to a convention that I can no longer attend. the ticket was $249. Would this be covered under the return protection?

    Reply
    1. MileCards.com

      @Jenna – Unfortunately no, return protection doesn’t apply to airline tickets. It’s primarily for physical goods.

      Reply
  49. Philip

    I am renting a villa in Italy. The owners have requested that I make deposit and final payment through paypal. My Paypal account is linked to my Chase United card. Is there any protection from this card should I need to cancel the trip or encounter a problem with the villa I am renting?

    Reply
  50. Frank

    Purchased4 tickets for myself and family to Italy on Delta airlines. If any of us gets sick and is unable to travel would themileageplus explorer visa card, which we used for the purchase, cover reimbursement for the cost of all tickets.

    Reply
    1. MileCards.com

      @Frank – If the illness is due to a covered reason, then yes that is possible. Best to call the number on the back of your card.

      Reply
  51. Sebastien

    I have another question: it says that if I rent a car in Ireland (like Israel and Jamaica), I’m required to buy CDW protection from rental car companies. But I want to do a trip around U.K. and I plan to rent a car in Edinburgh, go to Northern Ireland, Ireland, Wales, England and then drop the car in London. Even though I will pass through Ireland, can I use the primary CDW protection of the United credit card if I rent a car in Scotland ? Thank you in advance.

    Reply
    1. MileCards.com

      @Sebastien – There aren’t any specific country restrictions with the CDW protection anymore. But your car rental agency may have restrictions on what countries you can drive to outside the country you rented the vehicle. Again, this is one worth calling about.

      Reply
      1. cabski

        Hi. I see that “some vans” are excluded from the car rental collision insurance. Which vans, specifically, are excluded?

        Reply
  52. Sebastien

    Hi,
    I want to rent a car in Iceland. I understand that my United Explorer card gives me a primary CDW protection. However, rental car companies in Iceland offer a Gravel, Sand and Ash protection. Since I want to be fully covered, I wonder if buying these protection will cancel my United CDW protection. Thank you.

    Reply
    1. MileCards.com

      @Sebastien – If you use your card off road (where those sorts of things are more likely to be a problem) the credit card protection will be void. Probably best to call the number on the back of your card on this one.

      Reply
      1. Sebastien

        Thank you very much for the fast answer. I don’t want to go off road but in Iceland, there are secondary roads called F-Roads where only 4×4 cars are allowed (like the one I want to rent), regular cars are not allowed.

        Reply
        1. MileCards.com

          @Sebastien – Guessing those will be considered off road for the purposes of credit card insurance – best to call on that. You might not have any coverage for damage on those roads.

          Reply
  53. Richard and Pamela Sawyer

    Traveling to St Martin soon. Two questions:

    I assume CDW applies to that country?

    I will not buy CDW from the rental company so that your CDW coverage will apply.

    I will, however, be purchasing their Liability Insurance Supplement to increase my liabiity coverage from $35k to $450k.
    I am assuming that will not be a problem, with your requirement to not buy their CDW coverage , since CDW is physical damage to the rental, and liability is a completely different coverage, and you do not cover third party liability.

    Reply
    1. MileCards.com

      @Richard and Pamela – Yes, CDW applies to St. Maarten and you are correct that you’ll need separate liability coverage.

      You can also request a ‘proof of coverage’ for the CDW which you can present to the rental car company if they ask for it. Just call the number on the back of your card and the benefit administrator can email one to you.

      Reply
  54. Billy

    I am renting a small (12′) moving truck from Penske in April. My auto insurance provider covers liability, but not collision or other damage. Does my MileagePlus Explorer Visa cover me so that I can decline the loss damage waiver from Penske?

    Thanks

    Reply
    1. MileCards.com

      @Judy – The card provides collision damage waiver coverage if you use the card to reserve and pay for the rental. You can call the number on the back of your card for additional details.

      Reply
  55. Sam

    Two things happened to me:
    1. My luggage didn’t arrive for 48 hours after arrival when I was in overseas.
    2. Upon arrival ino the states, one of my suitcases was damaged tearing off at the edges.

    I booked an award ticket and used United MP card to pay the taxes. What can I do here to avail the benefits? Thanks.

    Reply
    1. MileCards.com

      @Sam – For 1) if you had expenses for buying replacement items while waiting for the luggage, those might be reimbursed.

      For 2) if you filed a claim immediately with the airline you may be eligible for the damage coverage. In either case for both, just give a call to the number on the back of your card and they’ll get you started.

      Reply
  56. Jeffery Fromholz

    I bought my duaghter’s round trip Florida to Brazil on TAM with my card. She arrived back at college Sunday morning, but one of her bags is yet to arrive and according to the tracking number it hasn’t even been scanned anywhere. Does the insurance for lost baggage cover this?

    Reply
    1. MileCards.com

      @Jeffery – That is the kind of thing it may cover – though what they cover is expenses she incurs because the bag is lost (like needed clothes, toiletries). So keep those receipts on hand and give a call to the number on the back of your card. You don’t need to charge those expenses to the card.

      Reply
  57. Huma

    My suitcase was initially lost while traveling from SFO to Kuala Lumpur, Dec 23, 2014, and delivered after more than 3 days, on Dec 27, 2014. I was traveling in South East Asia in Malaysia and in Vietnam in the meanwhile starting from Dec 24. How do I get the “Delayed Baggage Allowance” from United Explorer? Thanks!

    Reply
    1. MileCards.com

      @Huma – If you saved receipts from the extra expenses you incurred, give them a call on the number on the back of your card and they can start a claim.

      Reply
  58. Jerry

    It says: “Extended warranty. Doubles manufacturer’s warranty up to one additional year on warranties of 3 years or less. Boats, software, medical equipment, business equipment, real estate items, and used items are not covered. Gifts are covered. You must keep your receipt and the warranty on file.”

    What does “You must keep your receipt and the warranty on file” mean? Does it mean that I need to keep the receipt myself or does it mean that I must send a copy to MileagePlus as soon as I purchase the item? It’s for an iPad that I intend to purchase.

    Reply
    1. MileCards.com

      @Jerry – It just means you need to keep it yourself, no need to send it in as soon as you purchase it. An email copy should suffice.

      Reply
  59. Joan Behrick

    Does trip cancellation or return purchase protection coverage apply to prepaid non-refundable show tickets charged on my Mileage Plus Explorer Visa account if I have to cancel my trip for medical reasons? The tickets were purchased as a self-directed weeklong tour of Broadway shows.

    Reply
    1. MileCards.com

      @Joan – Probably not – actual travel expenses (airfare, lodging) are covered. You can call the number on the back of your card to make sure there isn’t an exception for your version. American Express has a show ticket protection feature that’s specific on some cards, though it excludes residents of New York.

      Reply
  60. Steve

    Hi:
    Was wondering who to contact to get my card number generated sooner. Applied on website with instant approval 12/26. Called chase customer service to expedite shipping of cards, but they state no card number has been generated and that they are waiting on info from united? It seems as if my application is stuck somewhere in cyberspace? Thanks.

    Reply
    1. MileCards.com

      @Steve – That’s strange – the only option we know of is to deal with Chase customer service. Did you provide your MileagePlus number when you applied?

      Reply
      1. Steve

        Yes, I did. I called twice – once on the 26th and once on the 27th and they said to try back in one day to see if the card numbers were generated.

        Reply
  61. Jim

    I was recently downgraded from Premier Gold to Silver. Will using the Explorer card allow me to reserve economy plus seating at the time of purchase and will I be qualified to have 2 free bags instead of the one 50# bag given with the Silver designation?

    Reply
    1. MileCards.com

      @Jim – Unfortunately no, none of the credit cards offer Economy Plus privileges. If you want 2 free bags, only the United Club Card (which includes United Club membership) offers that.

      Reply
  62. Jeffrey

    I may use MileagePlus miles to secure tickets for my parents’ travel. If I use my Explorer Card for payment of any fees, is there any trip insurance coverage in case they cannot travel for medical reasons?

    Reply
    1. MileCards.com

      @Jeffrey – Yes if it’s verifiable by a doctor that it makes travel impossible. Mileage tickets are covered. But always best to call the number on the back of your card to verify first.

      Reply
  63. Billl

    We have purchased a cruise with our Explorer card. If we have to cancel the cruise due to doctor documented illness will the Explorer card cover the cost of cancellation (the entire cost of the cruise for both me and my wife)?

    Reply
    1. MileCards.com

      @Bill – That is possible – best to call them directly to give the very specifics of your situation, but it is designed to cover up to $10,000.

      Reply
  64. Greg

    Hello,

    Does the coverage of stolen items cover the purchase price or replacement value? My phone was stolen. But to replace it I will have to purchase a new one on the uncontracted price, which is nearly double what I originally paid for.

    Thanks.

    Reply
    1. MileCards.com

      @Greg – It’s generally for the purchase price. To supplement this, you may want to consider a card from Wells Fargo, not for buying the phone, but for paying your monthly bill. They include cell phone protection that covers replacement cost as long as you pay your bill on it each mont. Coverage kicks in the first month you start paying the bill with your card:

      http://milecards.com/15864/this-bank-will-protect-your-phone-against-damage-for-life-with-600-in-coverage-and-no-fee/

      Reply
  65. @rosalyn

    Hello,
    Will I be awarded a premiere qualifying segment for each round trip flight I purchase using my United card? Even if the ticket is for a family member that is traveling with me?

    Reply
    1. MileCards.com

      @rosalyn- Unfortunately only tickets for yourself qualify. You can’t earn qualifying segments for other people’s tickets.

      Reply
        1. MileCards.com

          @rosaly – Yes, as well as any connecting flights. So for example if you fly from New York to San Diego via Chicago both the New York to Chicago and Chicago to San Diego segments count.

          Reply
  66. Terrie

    I am currently visiting my family in Australia from the US – I was expected to leave December 13th. I used my earned miles for the trip and paying the additional fees using my card (including a change fee). Unfortunately, my step father (for father for the past 37 years since I was 7) passed away in the early hours of the morning.

    United states they are unable to switch my flight to a later date this month so I can attend the service and assist my mother during this difficult time. It appears my only option is to purchase a new return flight. Will the benefits of my explorer card pay for a return flight due to this unexpected event?

    Reply
    1. MileCards.com

      @Terrie – Sorry to hear about your loss. Call the number on the back of your card to see what they can reimburse. Usually they only reimburse a refund of the ticket or the change fees as opposed to a brand new ticket. The issue you’re having is that there (at the moment) aren’t mileage seats open for United to switch you to, though it appears there is a flight available December 23 from Sydney to Vancouver on Air Canada, and possible connections onward. That can change in your favor anytime so keep on it. Feel free to email your details to us at milecardinsider at milecards dot com.

      Reply
  67. Vickie

    I recently purchased tickets on my Chase United Mileage Plus Explorer credit card for a flight. On the return portion of my trip I received and email stating that my flight was canceled due to lack of crew. When I arrived at the airport I learned that the next flight was more than 24 hours later so I requested lodging but the United agent explained that the crew had experienced weather delays earlier in the day and was out of flying time so the flight delay was due to weather. They refused to pay for lodging. I payed for a hotel ad meals on my United Mileage Plus Explorer Visa card. Can I receive reimbursement for these expenses? How do I proceed?

    Reply
    1. Vickie

      From reading the card benefits description posted on this website, it appears that a weather delay would be covered up to $500. Would a delay because of crew issues also be covered? I can’t seem to find more information

      Reply
      1. MileCards.com

        @Vickie – This kind of thing should be covered. Give a call to Chase using the number on the back of your card and they’ll walk you through the claim process.

        Reply
  68. Gary Vasseur

    Hi, I’ve booked a rewards flight from Seattle to do a little skiing in Colorado in March. I’ll be checking one suit case under 50 lbs and one ski bag (my ski boots will be in my suit case). Is this considered extra luggage that I have to pay for?

    Reply
    1. MileCards.com

      @Gary – The ski bag counts as a 2nd checked bag, so you will get one free (saving $25) and pay for the second.

      Reply
  69. Shelly

    If I have the Mileage Plus Explorer Card and I am traveling internationally and get ill and need to see a doctor. Is the doctor and any medication prescribed a covered expense? Or if I get hurt and need medical attention is that covered? Is everyone in my traveling party covered? or just me? Thank you.

    Reply
    1. MileCards.com

      @Shelly – Unfortunately no, medical expenses are not covered. You’ll need a separate travel medical insurance policy for that.

      Reply
  70. Lynch

    I am a Mileage Plus Explorer cardholder. I paid the rental car with United Mile reward plus the card and travel in US.
    I returned the car with two minor dents that I could not know why in late august.
    Recently (after 66 days) I received the car rental claim. I am disputing with the rental car company that damage could be pre-rental. They do the investigation now and will advise me in 2-3 weeks. If the dispute fails and I have to pay for the rental claim. I have my auto insurance which its deductible is higher than the claim.
    Can I have Mileage Plus Explorer card cover my rental claim as a primary coverage for rental CDW if I do not use my auto insurance? (I am broke and do not have money to pay if I use my auto insurance)
    Is my claim considered to be late (45-60 day claim submission) and be denied? Even it is not my fault, the rental company have not sent me the claim til early this month.
    Thanks a lot for your advice… I am so worried

    Reply
    1. MileCards.com

      @Lynch – Yes it’s possible they will cover this before our deductible since you paid for the rental with your card whether it’s your fault or not. As for the claim being late. Not sure when the clock starts since it took them 66 days to report the damage. You’re probably safe there. Just call the number on the back of your card and they will provide all the details.

      Reply
  71. Robert Russell

    I presently have a MileagePlus Select card from Chase, but would like to upgrade to a MilagePlus Explorer card, but I have a few questions. 1) Will my mileage from my present card transfer to the Explorer card? 2) When my Explorer card arrives, will that cancel my present Select card? Will the new Explorer card have the IC chip that many stores in Europe require for a purchase? 3) If not now, when will the Explorer have an IC chip? 4) My wife has Lupus like symptoms which occasional flare up. Is that a precondition for trip cancellation insurance? 5) I would like to set a maximum card limit on my new card as I have with my present card. Is that possible with the Explorer card? 5) On my trip to Germany next year, I plan to use my frequent flier miles plus upgrade my seating. Will paying for the upgrade and other fees qualify as an Explorer card payment for the card benefits? 6) The brochure I have states a bonus award miles of 30,000, Is that still available, Thanks Bob

    Reply
    1. MileCards.com

      @Robert -

      1) Yes, your miles will go into the same United account – just specify your current United Mileage Plus account number when you apply.

      2) It depends. If you want to earn the intro bonus for the Explorer Card you will need to apply for a new, separate credit card account. Then you’ll need to call in and manually cancel your Select card. However if you don’t want the intro bonus from the Explorer Card you can call Chase and request a ‘product change’ to the Select, and your old account will simply switch and no need to close it.

      3) Unfortunately the United cards don’t yet offer the EMV chip, and no date has been set yet, though sometime in the next year seems probable. You can request a free replacement card once they do become available.

      4) The definition of pre-existing is an illness or other issue that’s not under control within 60 days prior to the trip. So if she’s under control via medication or other means it should be fine. Best though to call the number on the back of your card when you receive it to review the specific details of your situation.

      5) You need to make sure you pay for the base coach ticket itself with the card. If you buy the ticket with another card, then use the Explorer card to pay for the upgrade fee that may not qualify as it may not be coded with a ticket number on your Explorer Card statement.

      6) Yes as of now the 30k deal is available, though if you go into a Chase branch you may find a higher 50k deal for applying in person. You may also want to log into http://www.UnitedExplorerCard.com/Miles to see if you are targeted for the bigger 50k deal with an online application.

      Reply
  72. Robert Russell

    I have at present a MilagePlus card and would like to upgrade to a Explorer card, but first I have a few questions1
    .

    Reply
  73. Pam Delaney

    How do they determine “expensive” car brands? We were supposed to get a “Mercedes or similar” (which is covered, supposedly) but got a Jaguar station wagon, which isn’t specifically listed as excluded. They found a scratch, we denied any damage (honestly), they took the car and a month later hit us with an 800 euro bill. Chase says they won’t cover it because this type of car is excluded. If it isn’t listed in the “expensive” car types, can they just deny the claim? Especially if I was supposed to get a Mercedes which is covered….and I also believe these cars are a lot more common in Europe….these “luxury” type cars.

    Reply
    1. MileCards.com

      @Pam – Sorry to hear about that. Unfortunately that’s an $80,000+ car retail, and Jaguar is not as ‘mass produced’ as Mercedes or BMW. But you should try to appeal the claim based on what you originally reserved. No guarantees, but worth a shot.

      Reply
  74. Ursula

    I have a question regarding the 10K mile bonus for $25,000 spent during a year. Does this apply to the dates the actual charges were made, or to the billing cycle? I.e. for the billing cycle ending in January, are charges made in December of the preceding year included or does accounting begin with the first charge made in January?
    Thanks, Ursula

    Reply
  75. Dacia

    Thinking of booking a carnival cruise, Do I need to purchase their vacation protection in the event that snowstorms prevent me from traveling ? or will the United explorer card covertrip cancellation in the event that there’s bad weather?I intend on booking the entire cruise for myself and travel companion on the United explorer card would she’ll also be covered?

    Reply
    1. milecards

      @Dacia – Our understanding is if your flight is cancelled because of weather then the Explorer Trip Cancellation will cover the nonrefundable cost of the cruise up to the coverage limit. You need to purchase both the flight and cruise with your card. Unfortunately your companion won’t be covered – only family members are covered. Of course it’s always best to call the number on the back of your card and run the situation by them to double check the coverage applies to you.

      Reply
  76. Jim McCullough

    I had a car repair in Jan. 13. The work was done at a Cadillac dealership and the part replaced was new. It now appears that part is malfunctioning and will probably have to be replaced again. Is the cost for the part and labor covered under the MileagePlus. Explorer Card benefits?

    Reply
    1. MileCards.com

      @Jim – Unfortunately the purchase protection does not cover defective items. It covers accidental damage and theft. For your case there would need to be a warranty on the part from the manufacturer of the part.

      Reply
  77. Amber

    How do you go about using your free bag for primary card member & secondary card member both traveling on the same itinerary? I ask because I leave for travel in a few days, I used my united chase card to purchase the tickets, however, I’m not sure if I pay for baggage when I get to the airport and then the chase card reimburses me or if the baggage just shows up as $0 for the first two bags (primary card members and companion’s first bag).

    Does anybody know how the process works? I just want to ensure that I’m prepared prior to arriving at the airport.

    Thanks in advance!

    Reply
  78. Damien Domingo

    Why are lost items covered but defective items are not covered? We bought a defective camera for $75.00 and the seller named Spy-Tec did not want to refund us so we contacted VISA and were told if we dropped the camera in the water and lost it we would be reimbursed. That does not make sense.

    Reply
    1. MileCards.com

      @Damien – Defective items are considered things manufacturers warranties cover. Have you tried working with the manufacturer of the camera? There should be a warranty associated with it.

      Reply
      1. Damien Domingo

        Actually, we bought it from Spy-Tec and they do not offer a manufacturer’s warranty fore that item. They are just bad retailers who don’t give refunds on their defects. I just find it odd that Visa would cover lost items but not defective ones. Thanks.

        Reply
    1. MileCards.com

      @Paul – You’ll have to contact Chase as a cardholder for the latest for you. They may sometimes issue slightly different versions.

      Reply
  79. Larry

    “Priority Boarding. You can board United flights with its Premier Gold and Silver flyers and before general boarding in Zone 2.” That is what the policy states. So if my ticket stares Group 5, and I have my card, when do I board?

    Reply
    1. MileCards.com

      @Larry – Something is wrong there – you should be assigned Group 2. Give United a call to make sure your MileagePlus number is in there. Also make sure you weren’t issued a new different MileagePlus number with this card.

      Reply
  80. Kelly

    Is there any protection provided if you pay for a service (using your card) that you are not satisfied with?

    Reply
    1. MileCards

      @Kelly – Generally that is handled though the standard credit card merchant dispute process. If the provider didn’t deliver the service as promised try calling the number on the back of your card to talk about whether disputing the charge is an option.

      Reply
  81. Becky

    A friend and I booked a trip to Costa Rica about two months ago on United using my United Mileage Plus Explorer Visa, and we are scheduled to leave in a couple days. However, her grandmother is now dying, and my friend may need to delay her outbound flight. Will the Explorer card help pay for the cost of changing her ticket? If so how much?

    Reply
    1. MileCards

      @Becky – Best to call the number on the back of your card to check. Typically coverage is only for you or your own family members, as opposed to friends and their family members. Also once she is certain she won’t make the flight, give United a call to say she can’t make it and to pull her off the flight. Her ticket should have value toward a future flight, and will just have to pay a change fee when she’s ready to choose another time.

      Reply
      1. Becky

        I had to find the correct number to call online. The one on the back of the card was useless. (Strange!) Anyway, she is a paid traveler on the itinerary, so therefore she is covered by my Visa, too. The question now is whether her grandmother is considered immediate family. I am awaiting a response from the insurance benefits department.

        Reply
        1. MileCards

          @Becky – That’s good news. You’re right, she would be considered a ‘Traveling Companion,’ which is a valid person to get coverage when the ticket is purchased with your card. And grandparents are considered immediate family. Double check with the response from the benefits department but this sounds like you’re eligible to try and file a claim as long as the illness of her grandmother falls within their guidelines.

          Reply
  82. marci

    I rented a car from 2/4/14-2/18/14 through Enterprise Rent-A-Car, and I paid $8.99 a day for 12 of the days for the damage waiver=$107.88. I used my United Explorer card. Is there any way I can get a refund?

    Reply
    1. MileCards

      @Marci – Unfortunately no, they require that you decline that coverage upfront when you rent the car.

      Reply
  83. Matt from Houston

    Traveler’s beware! I rented a passenger truck (Chevy Silverado 1500) from National Car Rental and the windshield cracked parked outside in the Las Vegas heat. Called the claims number on the back of my United Explorer MasterCard and was told vehicle coverage exclude trucks of any size. Had to pay for it using my own insurance but since the damage was under my deductible so I was out $450. Goodbye United Airlines!

    Reply
    1. MileCards

      @Matt – Thanks for the warning. Yes, trucks are excluded as with other credit card programs, forgot that National tends to put them in the Emerald Aisles. And of course U-Haul and the likes are as well.

      Reply
        1. MileCards

          @L G – There is no deductible. The coverage is ‘primary’ which means you don’t have to file a claim with your personal car insurance company for collision damage claims.

          Reply
  84. Susan rainguet

    After I booked my ticket It was determined I need a hip replacement & surgery is scheduled prior to my trip. If my doctor says I’m not recovered enough to travel can my ticket be refunded since it was paid for by my Explorer card? I bought my daughter’s ticket with the same card through my mileage plus account & although the destination & date is the same we are not traveling together; is her’s refundable? Thanks.

    Reply
    1. MileCards

      @Susan- For your ticket it shouldn’t be a problem. For your daughter’s, good question. It should be fine as daughters are covered if you’re going on the same trip. But best to call Chase at the number on the back of your card.

      Should also point out that your mileage can be refunded at any time for any reason without the insurance coverage – there’s just a $150 fee for each ticket. So you can contact United to cancel and redeposit the miles once you figure out you can’t make it. Then the card coverage can pick up the cost of the $150 fee.

      Reply
  85. mike smith

    I am on vacation in Copenhagen and had my new camera stolen from a fanny pack that i was wearing. The camera was purchased recently on my United Visa and was stolen either on the platform while waiting for a bus or during a 10 minute bus ride to the hotel. The purchase was made directly from the Panasonic website (a new model that was not available elsewhere), and posted to my account on March 7th. I have already filed a police report on-line via a web site provided by the Denmark authorities for thefts such as this. Will this be covered by the ‘lost or stolen’ insurance protection?

    Reply
    1. MileCards

      @Mike – This is the type of thing ‘Purchase Protection’ is designed for. It’s valid for purchases made in the last 120 days (4 months), which is in the window for your camera purchase. Best thing to do is call Chase at the number on the back of your card to file a claim and see if you’re eligible.

      Reply
  86. adele carrico

    Hi, I have purchased an escorted tour following a conference whch I am attending in July. I have used some of my miles to pay for my hotels during the conference and paid for my tour and airline tickets with my Mileage plus explorer card. Will my hotel be covered under my card’ s travel insurance? I’m assuming that my flight. And tour will be covered.

    Reply
    1. MileCards

      @adele – Yes, there is a provision in there that covers times you use miles to pay for all or part of a trip component. They will cover the nonrefundable part of your mileage used for the hotel. But even when using United miles to book a hotel, they will often let you cancel it without any penalty even a day or two before the trip starts. It all depends on the hotel. You can check the email receipt for the hotel booking to see the policy.

      Reply
  87. Ronald

    If I use my explorer card to book a rental car through a rental car agency (ie: autoeurope) and pay them directly does the card’s CDW still go into effect? Or must the purchase be made directly to the car rental company?

    Thank You.

    Reply
  88. VS

    I booked a trip to London and Paris for my boys a few months ago and pre-paid for tickets on Eurostar for a party of 4. Their passports weren’t here on time, even though they sent in their renewal applications within the time frame suggested on the travel.state.gov website. Expedited fees were paid, but still no passports. Airline tickets have been purchased, hotels have been given deposits, sightseeing passes have been paid for. A fee can be paid to change the flights, the hotels will transfer the deposits to another date but I am not sure the Eurostar tickets can be changed since they are very explicit in saying “Non-Exchangeable/ Non refundable. Is there a way to recover lost monies?

    Reply
    1. MileCards

      @VS – Unfortunately no, those Eurostar tickets are very strict about not being able to even change to a different train on the same day. The trip cancellation coverage on the card is primarily for illness or natural disasters preventing travel. Administrative things like lost passports or in your case no passport on time are only handled by expensive ‘cancel for any reason’ standalone policies. Which in your case probably would have cost only a bit less than the cost of the lost train tickets and change fees.

      Reply
  89. Evan Hennessey

    I booked a cruise several months ago on my Explorer card for myself and my parents. Five days before the cruise, my daughter and their granddaughter was rushed to the hospital with full paralysis and has been diagnosed with a rare disease known as Transverse Myelitis. We were for obvious reasons unable to take the trip and lost the entire cost of the non-refundable tickets. What needs to be done to follow up with this insurance coverage the card provides.

    Reply
    1. MileCards

      @Evan – Very sorry to hear about that and hope she continues to recover. This is the type of thing the coverage is designed for. The catch is they say you should file a claim within 20 days of the emergency, but they have an exception that says you can do it ‘as soon as reasonable’ in case the emergency has you tied up longer than 20 days. Sounds like this may be one of those cases. Give a call to the number on the back of your card and they will connect you with the benefits administrator to file a claim. If you run into problems, email us back here with the Contact Us page at the top. There is a consumer advocate we know of who may be able to help if things don’t work out.

      Reply
  90. Tommy

    I recently booked a vacation (flight and hotel) on the united.com website using my mileage plus explorer card. We were set to fly out the day after my son’s graduation, but we are told by his school that he is getting a D in one of his classes and needs to make-up this grade during summer school before receiving his diploma. Otherwise, he is unable to graduate, and subsequently, his college appointment to the United States Coast Guard Academy (one of the U.S. military service academies) will be revoked. We need to cancel this trip due to this unforeseen event, but would I be able to receive a refund on this trip? We bought non-refundable tickets, but I also know that we have certain benefits when booking with the explorer card and also through united.com website. I know that doctor-verified illness is a valid reason for refund, but what about a case like ours? What are our options? Thank you for your help!

    Reply
    1. MileCards

      @Tommy- Sorry to hear about that, don’t think it’s a covered reason for the insurance associated with the card. However, even nonrefundable tickets have value if you need to change plans. You’ll just pay a change fee for each ticket (prob around $200) and can use the remaining value to book any other United flight to any destination. Not sure about the hotels, but often those are flexible if you contact the hotel directly to change dates.

      Reply
  91. Rob

    I’ve recently seen on a couple websites that the Collision Damage Waiver for car rentals benefit now includes Israel. Is this true? Supposedly it’s possible to request a letter specifically stating that Israel is now covered . . .

    Reply
    1. MileCards

      @Rob – That’s right, Israel is no longer specifically excluded. Call the number on the back of your card and ask to be transferred to the benefit administrator and they can help you out.

      Reply
  92. Ed

    I have a similar question about trip cancellation; the booklet says “up to $10,000 but the website says up to $1,500

    You suggested calling and I have tried, but none of the options seem to get me to a human being to ask. What number and what options would get me to a human?

    Thank you

    Reply
  93. DaMecca

    Do you get priority bag check with this card? Specifically, do I have to wait in the long line to check my bags if I have this card? Or do i get to go the quick and easy short bag check line?

    Reply
  94. Della

    My husband and I used our Explorer to booka trip to Italy. We would like to know if you offer travel insurance, specifically emergency medical coverage, for an additional fee?

    Thanks.

    Reply
    1. MileCards

      @Della – Emergency medical coverage is not part of the protection of the card. But you can get very inexpensive coverage (usually about $20 a person) if you go to a site like insuremytrip.com and pick a medical-only plan which includes health care and evacuation. This is different than trip cancellation / delay coverage.

      The Explorer has basic trip cancellation and delay coverage so you don’t have to duplicate that.

      Reply
  95. Cora

    I am not sure if my previous comment posted. I am going on a package tour to Mexico with United airfare included in their price. The travel agency will charge a 4% processing fee if I use my Explorer card. Will I still get the first checked in bag free as well as priority boarding if I pay the travel agency versus purchasing the air directly from United as long as I provide my mileage plus no. to the travel agency? I am getting conflicting information from customer service reps when I called the no, on the back of my credit card.

    Reply
    1. MileCards

      @Cora- It’s a good question but unfortunately don’t think it will automatically get you the bag benefit. Perhaps though you can ask the tour operator if they can charge the ticket to your account on its own, which might link things up correctly.

      You can check here to see if the free bag benefit applies after you buy your ticket here

      http://milecards.com/5831/how-to-verify-free-baggage-with-your-united-credit-card/

      Otherwise, it’s worth asking politely at the airport, but don’t expect them to waive the fee if the ticket itself wasn’t charged directly to your card.

      Reply
  96. Cora

    I am going on a package tour to Mexico with United airfare included in the price. If I used the credit card, they will charge 4% processing fee. Will I still get free checked in baggage and priority boarding if I pay the travel agency versus purchasing the air direct from United as long as I provide my mileage plus number to the travel agency? I am getting conflicting information on this from customer service reps.

    Reply
  97. Phyllis

    Is there a penalty for cancelling or changing airline reservations if I have a Mileage Plus Explorer card and I’m using miles for travel? Is there a time restriction?

    Reply
    1. MileCards

      @Phyllis – More than 21 days prior to departure there is a $75 fee to change the date, and a $100 fee to change the cities you are traveling to. There is a $200 fee to redeposit miles into your account.

      Less than 21 days there is a $100 fee to change the date, and it’s still $100 to change the cites you are traveling to, and $200 to redeposit the miles into your account.

      Reply
  98. Todd Reinders

    I would like to use my miles to book a trip with my daughter. I have not been able to accomplish this on the mileage plus website. I contacted customer service and they told me I cannot use my miles for someone else. I have an associate at work who has done this in the past. Is this not a benefit anymore or was the customer service rep in error?

    Thanks,
    Todd

    Reply
    1. MileCards

      @Todd – The rep was in error – you can definitely book a ticket for anyone you’d like using the miles from your account. Hopefully you don’t have to wait on hold too long to get an agent who is more helpful.

      Reply
  99. victor

    if you have the explorer card and the first bag is free on international flights ,why are you charges the full amount if you have two bags , it seem the second bag is discounted for card holders

    Reply
    1. MileCards

      @Victor – Unfortunately there is not benefit for two bags on flights where the first bag is already fee. For that you’ll need the United Club Card which offers the first two bags free. It has a higher $395 fee but includes full United Club membership. But the 2nd bag on flights where the first bag is free is often $100 so a couple of roundtrips will make up that fee with savings.

      Reply
  100. Mellissa

    My company paid for my flights for my business trip but I am a Explorer Card Holder. Will I be able to board with the other card holders?

    Reply
  101. Catherine Massingale

    Hi,

    For the United Explorer card, you’re entitled to a special rate for the Luxury Collections Hotels. I’m just wondering do you have to use the card to book the hotel reservation, or you are entitled to the special rate just because you’re a card member?

    Thanks!

    Reply
    1. MileCards

      @Catherine – We’re not aware of any requirement to book the hotel with the card. Of course that can change at any time, so always best to call in beforehand to double check.

      Reply
  102. Donna

    I plan to travel to Italy. I have conflicting information as to what Travel Protection you offer. The booklet I received with my card (some time back) indicates cancellation for whatever reason (weather, illness, etc) but online it says only for a Dr verified illness and the amount is capped at $1500.00. Can you shed light on this? Also, my husband and I are both going and both have your card. Do we need to pay the travel agency for each other separately?

    Reply
    1. MileCards

      @Donna – Best to call the number on your card to double check everything as it can change. But the latest we have is it’s $10,000 per the Chase website:

      https://www.chase.com/online/Credit-Cards/united_explorer-travel-protection-new.htm

      As for what it covers, some of them are listed here – though there are more cases that can qualify. Again always a good idea to call. As for your husband, as long as the tickets you purchase are paid entirely with the card, or the card plus United miles, it doesn’t matter if you do it in one itinerary with two travelers, or two itineraries with one traveler each.

      Accidental Bodily Injury, Loss of Life, or Sickness experienced by
      you, a Traveling Companion, or an Immediate Family Member of you
      or a Traveling Companion

      Severe weather, which prevents a reasonable and prudent person
      from beginning or continuing on a Covered Trip

      Reply
  103. Richard

    I purchased my reservation with an Explorers Card and have 8 people traveling on the same reservation. I purchased it from Unitedvactions.com. I called United and the rep told me all people on my reservation are eligible for a free checked bag. Is this true?

    Reply
    1. MileCards

      @Richard- Unfortunately no the agent is mistaken – it is only valid for 2 people total. It used to be 8 when the card first appeared but a year or two ago they lowered it to only 2 people. Not very ‘friendly.’

      Reply
  104. Ray K. Iyo

    I purchased a ticket for my son to return home from Canada using my Explorer Card. How does he get the free baggage?

    Reply
  105. rich

    Using her United Explorer Card my wife purchased her ticket and had to make a separate reservation for me do to using my award miles. Since she paid all taxes and fees for my reservation with her Explorer card plus economy plus seating fees, will I be charged to check my baggage on our flight together.

    Reply
    1. MileCards

      @Rich- If you are traveling together on the same flight you should have no problem getting a first free checked bag for each of you. One thing you can do to make it clearer is to call United reservations and ask to have the reservations combined.

      Reply
  106. Andre

    Hello,

    I initially used miles for two people in Business Class to Mexico City and returning in Economy. However, I ended up splitting the reservation and now we have two different reservation numbers. My traveling partner has the Explorer Card, but I paid the fee for both of us with my MilePlus card. So of course the baggage is free, but I notice on my partner’s reservation, it does not offer the Premier Access option. However, I’m offered the option. Does this mean he will be able to take advantage of Premier Access? If so, will I be able to since we are traveling together with different PNR’s?

    Thanks so much.

    Reply
    1. MileCards

      @Andre- The Premier Access benefit is tied to your MileagePlus number but since you split it your partner’s reservation has no more link to that. Don’t think you will have a problem getting the access benefit, it’s priority boarding and as long as you board together showing your boarding pass you should be fine.

      Reply
  107. James

    Hi, my spouse and I got United tickets NYC to Mexico. flying in a few days. They were purchased with award miles and we used our Mileage Plus Explorer card to pay the couple of hundred dollars in airport fees. I just developed a bad cold and do not feel well enough to fly. My doctor said she would write a note stating that I am not well enough to fly. Can we cancel and get all our miles returned as well as get a full refund of the couple of hundred dollars in airport fees? Or, another option — can we maybe just delay our trip one week — we wold change the trip online — and if so, can we get a refund of the change fee?

    Reply
    1. MileCards

      @James – Sorry missed this but if you get a note that says you are not able to fly for medical reasons your card’s trip cancellation coverage could help. Call Chase at the number on the back of your card (not United) to get the details on what you need to do

      Reply
  108. Janette

    I applied for the Explorer card today and used it to book my tickets for November. Will I be able to use the free checked bag for myself and my companion when our flight date arrives?

    Reply
    1. MileCards

      @Janette- Yes, if you used the new credit card number and expiration date to make the purchase you will. Though not sure how you got that before the card itself arrived and was activated.

      Reply
  109. Chao

    I bought a flight ticket by using my United mileage plus explorer card, and I want to change my flight to some other dates. Am I eligible for waiving the change fee? Thanks.

    Reply
    1. MileCards

      @Chao – Unfortunately no, there is no waiver for the change fee on paid tickets, even for United’s most frequent flyers.

      Reply
  110. Gary

    My question is regarding same-day standby.

    I purchased a roundtrip domestic (US) ticket using the United Explorer card. Would I be permitted to standby for an earlier flight without charge?

    I am a non Premier Member.

    Thank you!

    Reply
    1. MileCards

      @Gary – Unfortunately there is a $75 fee for standby – either confirmed 24 hours in advance or at the airport. Only the very highest Gold and higher Premier members get it waived.

      Reply
  111. BKG

    For priority boarding; I have an existing reservation (paid with award travel miles) that I had made just prior to getting the card. Per the benefits guide, it indicates to simply add the mileage plus # to the reservation (which I did). However, United Airlines is telling me that I had to have purchased the tickets with the card to get priority boarding. That is not what the card benefits say. It does mention that you need to use the card for the purchase in order to get free baggage (which I already have anyway), but not for the priority boarding. Which is correct?

    Reply
    1. MileCards

      @BKG – Officially, according to the terms of the card you are supposed to purchase your ticket with the card. However in practice the computer system tends to assign the priority boarding even if you didn’t, as long as your MileagePlus number is in there. One way to check is to pull up your reservation on United.com as shown in the link below. If it shows when you click ‘baggage service charges’ $0 for the first bag, then everything is locked in with the card benefits (both baggage and priority boating).

      http://milecards.com/5831/how-to-verify-free-baggage-with-your-united-credit-card/

      Reply
  112. Susan

    On August 2, I purchased a refrigerator on sale for $2500 with my Explorer card. A week later the price went back to $3200 retail but also had a $1000 rebate offer if purchased between August 7 and August 20. Does Price Protection cover this purchase? Thanks.

    Reply
    1. MileCards

      @Susan – Unfortunately rebates are generally excluded from price protection, even if ‘automatic’ rebates.

      Reply
  113. Derrick

    I have a United Explorer credit card. I’m looking for a more details on the travel benefits – such as what is covered for car rental insurance and what limits/deductibles it has. Is there a pdf with this sort of information?

    Reply
    1. MileCards

      @Sherry- Unfortunately no, you need to wait until the card arrives and you activate it. But you can call them to expedite the card so you get it sooner. Usually it is pretty quick though.

      Reply
  114. Marquis Dove

    I just applied for a United credit card. I have over 40,000 miles on my Mileage Plus card now. if I am approved for this card in the next few days, can I use those miles to book a hotel immediately? (I was told I couldn’t use my points for hotels or car rentals unless I had a United credit card.)

    Reply
    1. MileCards

      @Marquis – Once you have the card in hand and activate it, should be linked to United pretty quickly, probably within a week of that. So then you could use your existing miles to make those hotel / car bookings.

      Reply
  115. Ryan

    Do the Cub day passes allow free admission for a family member, such as a spouse? Or would my spouse and I need to use both day passes for simultaneous access?

    Reply
    1. MileCards

      @John – It should. Often the rental car companies will ignore it anyway. But best to call the number on your card and ask whether that is typically covered. They’re pretty good about answering quickly.

      Reply
  116. Bob H

    Great site. Very helpful. We are planning to fly to South Africa on United and book the flights with our Mileage Plus Explorer card. Two of us will fly. Tickets are ~$1700 each. If a covered event were to happen, say one of our parents were to have a medical issue, would we be covered by the $1500 benefit for one ticket only? If we booked them separately would we be covered for both?

    Reply
    1. MileCards

      @Bob – Interesting question – if it shows up as two separate charges then each ticket should get the benefit. And that should be the case, since even when reservations are booked together separate ticket numbers are issued for each person. That means two separate charges on a credit card statement. But to be absolutely sure, best to call the number on the back of your card, as they can change the terms at any time.

      Reply
  117. Therese

    I would like to book/reserve a car rental with the Explorer card (primary CDW is nice). However, upon checkout and completion with the card rental place, If there were no damage, I would like to use my Sapphire Preferred card to pay instead for the 2x travel points. However booking with the Explorer card would keep me in a “safety net” just in case. Is this allowed? Will Chase ban me from CDW in the future once they find out I keep doing this?

    Reply
  118. marsha sanford

    if my flight is cancelled because of weather, or if i miss my connection because of a delay due to weather, does my explorer cared in any way give me priority in booking the next possible flight if seats are very limited?

    Reply
    1. MileCards

      @Marsha- Unfortunately no, none of the credit cards offer that. Frankly though, even as a high status frequent flyer it’s tough to get much preferential treatment other than on the standby list. Best advice with a weather delay is to simultaneously go to http://www.united.com using your smartphone to try to rebook and try calling (tough if you don’t carry a laptop).

      Reply
  119. marsha sanford

    if my flight is cancelled because of weather, does the explorer card in any way give me priority on a replacement flight?

    Reply
  120. Karen

    If I purchase a hotel for several nights ,that is prepaid and non refundable, with my Chase card will I be able to make a claim for this expense if we have to cancel for medical reasons, such as those that are outlined for cancellation of flights? It doesnt mention hotels specifically on the website -though maybe it does in the full document which I don’t have.

    Reply
    1. MileCards

      @Karen- Unfortunately no, it’s only for ‘common carrier transportation’ like flights, train, and scheduled buses.

      Reply
  121. Joyce Graham

    Made airline reservation with our mileage and booked cruise with our card. May have to cancel trip due to unexpected illness with my husband. How do I go about using the cancelled trip benefit for the cruise and flight? Most everything else is cancellable without penalty.
    With this coverage cover the cost of the cuise and flights for up to $1500 for both of us or up to $1500 each since we both have United Exporer Cards?

    Reply
      1. LN

        My Guide says a common carrier is any land, water or air conveyance that operates under a valid license to transport passenger for hire and requires purchasing a ticket before travel begins. It does not include taxis, limousine services, commuter rail or bus lines or rental vehicles. So it seems a cruise would be covered.

        Reply
  122. Laura

    I’m planing to buy round trip ticket using miles. Do I have protection to redeposit miles back in case of cover reason to cancel the Trip?

    Reply
    1. MileCards

      @Laura- If you purchase the ticket with the card, the redeposit fee should be covered for a covered event. However, you may also find that United waives the fee for similar events with a doctors note.

      Reply
  123. Laura

    I’m planing to buy round trip ticket using miles. Do I have protection to redeposit miles back in case of cover reason to cancel the Trip? What is about money i paid for the award ticket?

    Reply
  124. TJ

    Does the free baggage fee apply to international travel? Suppose vy the ticket with my Explorer card and I fly Amsterdam – San Fran; the first bag is already free. Will I be able to check in a second bag for free?

    Reply
  125. mike

    Hi,
    I purchased a delta flight using my mileageplus explorer card and had to change the return date due to my mom having a heart attack. The change will cost me $1700.
    Is that covered? How do I file a claim? What documentation is required?

    Thanks

    Reply
    1. MileCards

      @Mike – Sorry to hear about your mom. It should be covered up to $1500. Call the Chase number on the back of your card and they’ll put you in touch with the claims group. They will likely ask for some sort of doctors’ verification of her illness.

      Reply
    1. MileCards

      @Andrea – Yes it should be covered. But with these details it’s always good to check directly by calling Chase as terms can change.

      Reply
  126. Andrea Hughes

    Concerning extended warranty, you say that business equipment is not covered. What if it is personal home use of a printer? Is it or is it not covered?

    Reply
  127. Michael

    I’m traveling to France soon and will be renting a car in Beaune. Will I be covered for insurance under my mileage plus explorer card. I’d like to decline their insurance as it is astronomical. Thanks

    Reply
    1. MileCards

      @Michael – Always check with Chase directly as terms can change at any time, but from what we see France doesn’t appear to be excluded from the collision coverage.

      Reply
  128. Edward Arnold

    Is there some reason that you cannot get a PDF of the comprehensive printed “United MileagePlus Explorer Card, Guide to Benefits” from Chase, and post that on this website? Many of the questions posted here are answered in that document. Seems to me you would save yourself some work by posting it here, because most people aren’t going to keep track of where the paper document is.

    Reply
    1. MileCards

      @Edward – You’re right, that would be nice, but unfortunately Chase has not made available electronic copies of the guide to benefits.

      Reply
      1. Edward R. Arnold

        I’d be interested in knowing if you actually asked Chase for the Benefits Guide document, and if so, if they refused to provide it to you.

        Reply
  129. Colleen Mercado

    Hi,
    My question relates to the free first checked bag. My husband is the primary card holder for the Mileage Plus Explorer Card and we are both traveling together and purchased our tickets online by using our “one pass” miles . I unfortunately, after the fact, I realized I didn’t use his card when paying the minimal fee of $10 per ticket. Will we still be able to get a free first checked bag by showing his card at check in? Thanks.

    Reply
    1. MileCards

      @Colleen – Unfortunately you’ll probably have to pay the bag fee as they’ve been enforcing the requirement that you pay the bag fee with your card. You might get lucky but don’t count on it.

      Reply
  130. Dorothy kuehn

    Our flight has been delayed (on the way to being cancelled) and we have booked a hotel for the evening (prepaid in advance so we can not cancel it) that we will not be able to use as we will not make it to our destination this evening. Is there any recourse or coverage to help us with this cost?

    Reply
  131. SueD

    I have an Explorer card. It is in both mine & my husband’s name. We purchased my husbands ticket with the explorer card. When we checked him in for his flight the system was going to bill fir the first bag. He is checked in with zero bag at this point. How do I get the 1st bag free? Also, how do I use the priority boarding?

    Reply
    1. MileCards

      @SueD – That is unusual – seems like you did everything right. Would suggest calling United web support at 800-300-1547.

      Reply
  132. Ernie

    I have an explorer card and just received a package in the mail labeled “membership guide”. On the last page, the fine print for foot note # 10 says refer to the “guide to benefits for details”. Where is this found?

    Reply
    1. MileCards

      @Ernie- You’ll need to ask Chase for that document separately. It should have come with the envelope that contained your card when you first received it.

      Reply
  133. Annoyed

    Folks should know that the benefits are only for the primary card holder so our card is my husband’s name and when I travel without him, I don’t get free checked luggage or priority boarding. I can’t find that written anywhere but don’t still have “the fine print”. Seems like a convenient way to get us to purchase two cards.

    Reply
    1. MileCards

      @Annoyed – Sorry that’s not clear for you. They should put some parenthesis in there that primary cardholder must be traveling.

      Reply
        1. MileCards

          @Barbara – Yes, if you are both in the same reservation one companion will get a free first checked bag. Also any others in your reservation beyond that will have the priority boarding zone display on the boarding pass.

          Reply
  134. Kevin Lagraff

    In Turkey are we covered for collision/vehicle theft by the card. What other coverage do you recommend? How much?

    Reply
  135. Mark Ogden

    Interested in the auto rental collision/theft insurance coverage. Is it possible to add an additional driver?
    We will be traveling in France and Switzerland with another couple and would like to share the driving.

    Reply
    1. MileCards

      @Mark – Generally the primary renter and sometimes a spouse are covered when you notify the rental agency at the time of rental. But other drivers likely require another policy through the rental car company.

      Reply
  136. Michael

    On the UAL website it says the first time I charge a UA ticket on the Explorer card I receive a $50 discount but I don’t see this benefit here (milecards.com}. I haven’t charged a United ticket yet, but plan to in the next couple of days.

    Reply

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