United Explorer: Full Benefits Guide

by on Tue April 1, 2014 • 138 Comments
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Here is a comprehensive list of benefits — large and small — associated with the United MileagePlus® Explorer credit card.  They are subject to change and are compiled by MileCards.com, not Chase. For the latest information call the number on the back of your card to verify benefits. Unless otherwise specified, you must use the card for a purchase to receive the benefit on that purchase.

See how other United credit card options stack up here.

Point Earning:

  • 2 points per dollar spent on United purchases.
  • 1 point per dollar spent on all other purchases.
  • 10,000 annual mile bonus. When you spend $25,000 in any given calendar year. That’s like earning 1.4 miles per dollar on your first $25,000 of spending a year.
  • Miles don’t expire. As long as you are a United credit card holder. Normally, inactive miles expire after 18 months.

United Travel Benefits

  • First checked bag free (a $50 savings per roundtrip per person). For you and a companion on your reservation. Eligible customers may receive their applicable standard checked bag free on flights operated by United only; code share flights are not eligible. The primary cardmember’s MileagePlus account number must be listed in their reservation and they must pay for their tickets with their qualifying United MileagePlus credit card.
  • Priority Boarding. You can board United flights with its Premier Gold and Silver flyers and before general boarding in Zone 2.
  • United Club day passes. Receive 2 day passes to the United Club at the airport. These were formerly known as Red Carpet Clubs and Presidents Clubs. Passes are awarded each year on the anniversary date of your card.
  • Reward ticket upgrades (Premier level flyers only). If you are a United  Premier member, you will be eligible for domestic upgrades in the same way you would if you bought a cash ticket. This benefit will roll out by early 2012 and is only available to United credit card holders.
  • Last seat mile ticket availability. As a United Explorer credit card holder you can book with miles up to the very last seat on the flight at the premium ‘standard’ award level

Other Travel Benefits

  • No foreign transaction fees. Waived on all purchases made outside the United States.
  • Free breakfast / upgrades at Luxury Hotel Collection. When you book using LHRCollection.com you receive breakfast for two daily, a room upgrade, if available at check-in, early check-in and late check-out, if available, and a very special amenity unique to every property such as lunch or dinner for two, a spa treatment, a round of golf, airport transfers or an experience of a lifetime. This is similar to the Fine Hotels benefit of the $450 Platinum Card from American Express.
  • Trip delay coverage. Up to $500 in reimbursement for reasonable expenses when your flight is delayed by 12 hours or more by weather, mechanical, or other qualified events. Coverage applies to all common carrier airlines, not just United, when you use your card to pay for at least part of your ticket.
  • Car rental collision insurance. Most vehicles are covered with the exception of ‘expensive, exotic, and antique’ vehicles like Aston Martin, Bentley, Ferrari, Porsche, and Rolls Royce. Select models of BMW, Mercedes, Cadillac, and Lincoln are covered. Some vans, vehicles with an open cargo bed, trucks, motorcycles, opeds, limousines, and RVs are also excluded. Israel, Jamaica, and Ireland are excluded from the benefit.
  • $10,000 trip cancellation insurance. If you are genuinely unable to travel due to doctor-verified illness (not pre-existing), death, or injury of yourself or an immediate family member, you can receive a refund of the nonrefundable portion of your travel expenses.
  • $300 delayed baggage coverage. If your baggage is delayed more than 18 hours from your arrival, you can be reimbursed for $100 per day of expenses to buy essential clothing, toiletries, etc in the interim for up to three days. This is coverage the airlines themselves will often not provide. Note that most medical essentials like contact lenses and dentures are not covered.
  • $3,000 lost or damaged luggage reimbursement. Coverage in excess of any reimbursement from the airline or other insurance you carry. Exclusions include cameras, glases / contacts, tickets, money / documents, precious metals except personal jewelry.
  • Roadside assistance. Call 1-866-359-5402, available for help when you are more than 50 miles away from home in the U.S. and Canada. Covers maximum of $50 per event, up to four per year. Includes battery boost, flat tire service, fuel delivery, towing, and lockout assistance.
  • Travel accident insurance. Up to $500,000 in coverage for accidental loss of life, limb, sight, speech, or hearing that occurs while a passenger, or on the way to and from your departure and arrival point.
  • Inside Access Events. Chase regularly offers tickets to events and experiences available for purchase only by cardholders. See http://www.insideaccessfromchase.com/Event.aspx for current event listings.
  • Free wine tasting. Over 60 wineries in Napa and Sonoma County offer 2 complimentary tastings per card holder and discounts on wine purchased in person at the winery.
  • Discounts and free shipping. Many online merchants offer special discounts and shipping offers for Visa Signature card holders, see this link for details.

Purchase Protection

  • Extended warranty. Doubles manufacturer’s warranty up to one additional year on warranties of 3 years or less. Boats, software, medical equipment, business equipment, real estate items, and used items are not covered. Gifts are covered. You must keep your receipt and the warranty on file.
  • Price protection. If you buy an item with the card and see a print ad or non-auction online ad with a lower price within 90 days or purchase you can receive a refund of the difference, up to $500. per item, $1,500 per year. Cars, plants, cell phone plans, jewelry, real estate, and used items are among those excluded. Purchase must be made in the U.S.
  • Purchase protection. If an item you buy with the card is stolen, lost, damaged, or involuntarily parted (you know where it is, but it’s not recoverable) within 90 days of purchase, you can receive up to $10,000 per item ($50,000 per year). ‘Mysterious disappearances’ with no evidence of a wrongful acts are excluded, as are items being transported/delivered, and  losses from checked baggage, among others. This coverage is in excess of any insurance coverage you already have, which will be considered first. You must file a police report within 48 hours for theft, or include a fire, insurance, or loss report.
  • Return protection. If you decide to return an item with in 90 days and the store won’t take it back you can receive up to $300 per item ($1,000 per year). Software, motor vehicles, cash, formal attire, jewelry, medical equipment, perishables, and real estate items are excluded.
  • Identity theft protection. $1,000 in coverage toward expenses to restore your identity if it’s stolen. Includes up to 4 credit reports after the event, re-filing costs, notary fees, and lost wages for time away from work to amend or verify records.

Annual Fee: None the first year, $95 per year thereafter.

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138 thoughts on United Explorer: Full Benefits Guide

  1. Damien Domingo

    Why are lost items covered but defective items are not covered? We bought a defective camera for $75.00 and the seller named Spy-Tec did not want to refund us so we contacted VISA and were told if we dropped the camera in the water and lost it we would be reimbursed. That does not make sense.

    Reply
    1. MileCards.com

      @Damien – Defective items are considered things manufacturers warranties cover. Have you tried working with the manufacturer of the camera? There should be a warranty associated with it.

      Reply
      1. Damien Domingo

        Actually, we bought it from Spy-Tec and they do not offer a manufacturer’s warranty fore that item. They are just bad retailers who don’t give refunds on their defects. I just find it odd that Visa would cover lost items but not defective ones. Thanks.

        Reply
    1. MileCards.com

      @Paul – You’ll have to contact Chase as a cardholder for the latest for you. They may sometimes issue slightly different versions.

      Reply
  2. Larry

    “Priority Boarding. You can board United flights with its Premier Gold and Silver flyers and before general boarding in Zone 2.” That is what the policy states. So if my ticket stares Group 5, and I have my card, when do I board?

    Reply
    1. MileCards.com

      @Larry – Something is wrong there – you should be assigned Group 2. Give United a call to make sure your MileagePlus number is in there. Also make sure you weren’t issued a new different MileagePlus number with this card.

      Reply
  3. Kelly

    Is there any protection provided if you pay for a service (using your card) that you are not satisfied with?

    Reply
    1. MileCards

      @Kelly – Generally that is handled though the standard credit card merchant dispute process. If the provider didn’t deliver the service as promised try calling the number on the back of your card to talk about whether disputing the charge is an option.

      Reply
  4. Becky

    A friend and I booked a trip to Costa Rica about two months ago on United using my United Mileage Plus Explorer Visa, and we are scheduled to leave in a couple days. However, her grandmother is now dying, and my friend may need to delay her outbound flight. Will the Explorer card help pay for the cost of changing her ticket? If so how much?

    Reply
    1. MileCards

      @Becky – Best to call the number on the back of your card to check. Typically coverage is only for you or your own family members, as opposed to friends and their family members. Also once she is certain she won’t make the flight, give United a call to say she can’t make it and to pull her off the flight. Her ticket should have value toward a future flight, and will just have to pay a change fee when she’s ready to choose another time.

      Reply
      1. Becky

        I had to find the correct number to call online. The one on the back of the card was useless. (Strange!) Anyway, she is a paid traveler on the itinerary, so therefore she is covered by my Visa, too. The question now is whether her grandmother is considered immediate family. I am awaiting a response from the insurance benefits department.

        Reply
        1. MileCards

          @Becky – That’s good news. You’re right, she would be considered a ‘Traveling Companion,’ which is a valid person to get coverage when the ticket is purchased with your card. And grandparents are considered immediate family. Double check with the response from the benefits department but this sounds like you’re eligible to try and file a claim as long as the illness of her grandmother falls within their guidelines.

          Reply
  5. marci

    I rented a car from 2/4/14-2/18/14 through Enterprise Rent-A-Car, and I paid $8.99 a day for 12 of the days for the damage waiver=$107.88. I used my United Explorer card. Is there any way I can get a refund?

    Reply
    1. MileCards

      @Marci – Unfortunately no, they require that you decline that coverage upfront when you rent the car.

      Reply
  6. Matt from Houston

    Traveler’s beware! I rented a passenger truck (Chevy Silverado 1500) from National Car Rental and the windshield cracked parked outside in the Las Vegas heat. Called the claims number on the back of my United Explorer MasterCard and was told vehicle coverage exclude trucks of any size. Had to pay for it using my own insurance but since the damage was under my deductible so I was out $450. Goodbye United Airlines!

    Reply
    1. MileCards

      @Matt – Thanks for the warning. Yes, trucks are excluded as with other credit card programs, forgot that National tends to put them in the Emerald Aisles. And of course U-Haul and the likes are as well.

      Reply
        1. MileCards

          @L G – There is no deductible. The coverage is ‘primary’ which means you don’t have to file a claim with your personal car insurance company for collision damage claims.

          Reply
  7. Susan rainguet

    After I booked my ticket It was determined I need a hip replacement & surgery is scheduled prior to my trip. If my doctor says I’m not recovered enough to travel can my ticket be refunded since it was paid for by my Explorer card? I bought my daughter’s ticket with the same card through my mileage plus account & although the destination & date is the same we are not traveling together; is her’s refundable? Thanks.

    Reply
    1. MileCards

      @Susan- For your ticket it shouldn’t be a problem. For your daughter’s, good question. It should be fine as daughters are covered if you’re going on the same trip. But best to call Chase at the number on the back of your card.

      Should also point out that your mileage can be refunded at any time for any reason without the insurance coverage – there’s just a $150 fee for each ticket. So you can contact United to cancel and redeposit the miles once you figure out you can’t make it. Then the card coverage can pick up the cost of the $150 fee.

      Reply
  8. mike smith

    I am on vacation in Copenhagen and had my new camera stolen from a fanny pack that i was wearing. The camera was purchased recently on my United Visa and was stolen either on the platform while waiting for a bus or during a 10 minute bus ride to the hotel. The purchase was made directly from the Panasonic website (a new model that was not available elsewhere), and posted to my account on March 7th. I have already filed a police report on-line via a web site provided by the Denmark authorities for thefts such as this. Will this be covered by the ‘lost or stolen’ insurance protection?

    Reply
    1. MileCards

      @Mike – This is the type of thing ‘Purchase Protection’ is designed for. It’s valid for purchases made in the last 120 days (4 months), which is in the window for your camera purchase. Best thing to do is call Chase at the number on the back of your card to file a claim and see if you’re eligible.

      Reply
  9. adele carrico

    Hi, I have purchased an escorted tour following a conference whch I am attending in July. I have used some of my miles to pay for my hotels during the conference and paid for my tour and airline tickets with my Mileage plus explorer card. Will my hotel be covered under my card’ s travel insurance? I’m assuming that my flight. And tour will be covered.

    Reply
    1. MileCards

      @adele – Yes, there is a provision in there that covers times you use miles to pay for all or part of a trip component. They will cover the nonrefundable part of your mileage used for the hotel. But even when using United miles to book a hotel, they will often let you cancel it without any penalty even a day or two before the trip starts. It all depends on the hotel. You can check the email receipt for the hotel booking to see the policy.

      Reply
  10. Ronald

    If I use my explorer card to book a rental car through a rental car agency (ie: autoeurope) and pay them directly does the card’s CDW still go into effect? Or must the purchase be made directly to the car rental company?

    Thank You.

    Reply
  11. VS

    I booked a trip to London and Paris for my boys a few months ago and pre-paid for tickets on Eurostar for a party of 4. Their passports weren’t here on time, even though they sent in their renewal applications within the time frame suggested on the travel.state.gov website. Expedited fees were paid, but still no passports. Airline tickets have been purchased, hotels have been given deposits, sightseeing passes have been paid for. A fee can be paid to change the flights, the hotels will transfer the deposits to another date but I am not sure the Eurostar tickets can be changed since they are very explicit in saying “Non-Exchangeable/ Non refundable. Is there a way to recover lost monies?

    Reply
    1. MileCards

      @VS – Unfortunately no, those Eurostar tickets are very strict about not being able to even change to a different train on the same day. The trip cancellation coverage on the card is primarily for illness or natural disasters preventing travel. Administrative things like lost passports or in your case no passport on time are only handled by expensive ‘cancel for any reason’ standalone policies. Which in your case probably would have cost only a bit less than the cost of the lost train tickets and change fees.

      Reply
  12. Evan Hennessey

    I booked a cruise several months ago on my Explorer card for myself and my parents. Five days before the cruise, my daughter and their granddaughter was rushed to the hospital with full paralysis and has been diagnosed with a rare disease known as Transverse Myelitis. We were for obvious reasons unable to take the trip and lost the entire cost of the non-refundable tickets. What needs to be done to follow up with this insurance coverage the card provides.

    Reply
    1. MileCards

      @Evan – Very sorry to hear about that and hope she continues to recover. This is the type of thing the coverage is designed for. The catch is they say you should file a claim within 20 days of the emergency, but they have an exception that says you can do it ‘as soon as reasonable’ in case the emergency has you tied up longer than 20 days. Sounds like this may be one of those cases. Give a call to the number on the back of your card and they will connect you with the benefits administrator to file a claim. If you run into problems, email us back here with the Contact Us page at the top. There is a consumer advocate we know of who may be able to help if things don’t work out.

      Reply
  13. Tommy

    I recently booked a vacation (flight and hotel) on the united.com website using my mileage plus explorer card. We were set to fly out the day after my son’s graduation, but we are told by his school that he is getting a D in one of his classes and needs to make-up this grade during summer school before receiving his diploma. Otherwise, he is unable to graduate, and subsequently, his college appointment to the United States Coast Guard Academy (one of the U.S. military service academies) will be revoked. We need to cancel this trip due to this unforeseen event, but would I be able to receive a refund on this trip? We bought non-refundable tickets, but I also know that we have certain benefits when booking with the explorer card and also through united.com website. I know that doctor-verified illness is a valid reason for refund, but what about a case like ours? What are our options? Thank you for your help!

    Reply
    1. MileCards

      @Tommy- Sorry to hear about that, don’t think it’s a covered reason for the insurance associated with the card. However, even nonrefundable tickets have value if you need to change plans. You’ll just pay a change fee for each ticket (prob around $200) and can use the remaining value to book any other United flight to any destination. Not sure about the hotels, but often those are flexible if you contact the hotel directly to change dates.

      Reply
  14. Rob

    I’ve recently seen on a couple websites that the Collision Damage Waiver for car rentals benefit now includes Israel. Is this true? Supposedly it’s possible to request a letter specifically stating that Israel is now covered . . .

    Reply
    1. MileCards

      @Rob – That’s right, Israel is no longer specifically excluded. Call the number on the back of your card and ask to be transferred to the benefit administrator and they can help you out.

      Reply
  15. Ed

    I have a similar question about trip cancellation; the booklet says “up to $10,000 but the website says up to $1,500

    You suggested calling and I have tried, but none of the options seem to get me to a human being to ask. What number and what options would get me to a human?

    Thank you

    Reply
  16. DaMecca

    Do you get priority bag check with this card? Specifically, do I have to wait in the long line to check my bags if I have this card? Or do i get to go the quick and easy short bag check line?

    Reply
  17. Della

    My husband and I used our Explorer to booka trip to Italy. We would like to know if you offer travel insurance, specifically emergency medical coverage, for an additional fee?

    Thanks.

    Reply
    1. MileCards

      @Della – Emergency medical coverage is not part of the protection of the card. But you can get very inexpensive coverage (usually about $20 a person) if you go to a site like insuremytrip.com and pick a medical-only plan which includes health care and evacuation. This is different than trip cancellation / delay coverage.

      The Explorer has basic trip cancellation and delay coverage so you don’t have to duplicate that.

      Reply
  18. Cora

    I am not sure if my previous comment posted. I am going on a package tour to Mexico with United airfare included in their price. The travel agency will charge a 4% processing fee if I use my Explorer card. Will I still get the first checked in bag free as well as priority boarding if I pay the travel agency versus purchasing the air directly from United as long as I provide my mileage plus no. to the travel agency? I am getting conflicting information from customer service reps when I called the no, on the back of my credit card.

    Reply
    1. MileCards

      @Cora- It’s a good question but unfortunately don’t think it will automatically get you the bag benefit. Perhaps though you can ask the tour operator if they can charge the ticket to your account on its own, which might link things up correctly.

      You can check here to see if the free bag benefit applies after you buy your ticket here

      http://milecards.com/5831/how-to-verify-free-baggage-with-your-united-credit-card/

      Otherwise, it’s worth asking politely at the airport, but don’t expect them to waive the fee if the ticket itself wasn’t charged directly to your card.

      Reply
  19. Cora

    I am going on a package tour to Mexico with United airfare included in the price. If I used the credit card, they will charge 4% processing fee. Will I still get free checked in baggage and priority boarding if I pay the travel agency versus purchasing the air direct from United as long as I provide my mileage plus number to the travel agency? I am getting conflicting information on this from customer service reps.

    Reply
  20. Phyllis

    Is there a penalty for cancelling or changing airline reservations if I have a Mileage Plus Explorer card and I’m using miles for travel? Is there a time restriction?

    Reply
    1. MileCards

      @Phyllis – More than 21 days prior to departure there is a $75 fee to change the date, and a $100 fee to change the cities you are traveling to. There is a $200 fee to redeposit miles into your account.

      Less than 21 days there is a $100 fee to change the date, and it’s still $100 to change the cites you are traveling to, and $200 to redeposit the miles into your account.

      Reply
  21. Todd Reinders

    I would like to use my miles to book a trip with my daughter. I have not been able to accomplish this on the mileage plus website. I contacted customer service and they told me I cannot use my miles for someone else. I have an associate at work who has done this in the past. Is this not a benefit anymore or was the customer service rep in error?

    Thanks,
    Todd

    Reply
    1. MileCards

      @Todd – The rep was in error – you can definitely book a ticket for anyone you’d like using the miles from your account. Hopefully you don’t have to wait on hold too long to get an agent who is more helpful.

      Reply
  22. victor

    if you have the explorer card and the first bag is free on international flights ,why are you charges the full amount if you have two bags , it seem the second bag is discounted for card holders

    Reply
    1. MileCards

      @Victor – Unfortunately there is not benefit for two bags on flights where the first bag is already fee. For that you’ll need the United Club Card which offers the first two bags free. It has a higher $395 fee but includes full United Club membership. But the 2nd bag on flights where the first bag is free is often $100 so a couple of roundtrips will make up that fee with savings.

      Reply
  23. Mellissa

    My company paid for my flights for my business trip but I am a Explorer Card Holder. Will I be able to board with the other card holders?

    Reply
  24. Catherine Massingale

    Hi,

    For the United Explorer card, you’re entitled to a special rate for the Luxury Collections Hotels. I’m just wondering do you have to use the card to book the hotel reservation, or you are entitled to the special rate just because you’re a card member?

    Thanks!

    Reply
    1. MileCards

      @Catherine – We’re not aware of any requirement to book the hotel with the card. Of course that can change at any time, so always best to call in beforehand to double check.

      Reply
  25. Donna

    I plan to travel to Italy. I have conflicting information as to what Travel Protection you offer. The booklet I received with my card (some time back) indicates cancellation for whatever reason (weather, illness, etc) but online it says only for a Dr verified illness and the amount is capped at $1500.00. Can you shed light on this? Also, my husband and I are both going and both have your card. Do we need to pay the travel agency for each other separately?

    Reply
    1. MileCards

      @Donna – Best to call the number on your card to double check everything as it can change. But the latest we have is it’s $10,000 per the Chase website:

      https://www.chase.com/online/Credit-Cards/united_explorer-travel-protection-new.htm

      As for what it covers, some of them are listed here – though there are more cases that can qualify. Again always a good idea to call. As for your husband, as long as the tickets you purchase are paid entirely with the card, or the card plus United miles, it doesn’t matter if you do it in one itinerary with two travelers, or two itineraries with one traveler each.

      Accidental Bodily Injury, Loss of Life, or Sickness experienced by
      you, a Traveling Companion, or an Immediate Family Member of you
      or a Traveling Companion

      Severe weather, which prevents a reasonable and prudent person
      from beginning or continuing on a Covered Trip

      Reply
  26. Richard

    I purchased my reservation with an Explorers Card and have 8 people traveling on the same reservation. I purchased it from Unitedvactions.com. I called United and the rep told me all people on my reservation are eligible for a free checked bag. Is this true?

    Reply
    1. MileCards

      @Richard- Unfortunately no the agent is mistaken – it is only valid for 2 people total. It used to be 8 when the card first appeared but a year or two ago they lowered it to only 2 people. Not very ‘friendly.’

      Reply
  27. Ray K. Iyo

    I purchased a ticket for my son to return home from Canada using my Explorer Card. How does he get the free baggage?

    Reply
  28. rich

    Using her United Explorer Card my wife purchased her ticket and had to make a separate reservation for me do to using my award miles. Since she paid all taxes and fees for my reservation with her Explorer card plus economy plus seating fees, will I be charged to check my baggage on our flight together.

    Reply
    1. MileCards

      @Rich- If you are traveling together on the same flight you should have no problem getting a first free checked bag for each of you. One thing you can do to make it clearer is to call United reservations and ask to have the reservations combined.

      Reply
  29. Andre

    Hello,

    I initially used miles for two people in Business Class to Mexico City and returning in Economy. However, I ended up splitting the reservation and now we have two different reservation numbers. My traveling partner has the Explorer Card, but I paid the fee for both of us with my MilePlus card. So of course the baggage is free, but I notice on my partner’s reservation, it does not offer the Premier Access option. However, I’m offered the option. Does this mean he will be able to take advantage of Premier Access? If so, will I be able to since we are traveling together with different PNR’s?

    Thanks so much.

    Reply
    1. MileCards

      @Andre- The Premier Access benefit is tied to your MileagePlus number but since you split it your partner’s reservation has no more link to that. Don’t think you will have a problem getting the access benefit, it’s priority boarding and as long as you board together showing your boarding pass you should be fine.

      Reply
  30. James

    Hi, my spouse and I got United tickets NYC to Mexico. flying in a few days. They were purchased with award miles and we used our Mileage Plus Explorer card to pay the couple of hundred dollars in airport fees. I just developed a bad cold and do not feel well enough to fly. My doctor said she would write a note stating that I am not well enough to fly. Can we cancel and get all our miles returned as well as get a full refund of the couple of hundred dollars in airport fees? Or, another option — can we maybe just delay our trip one week — we wold change the trip online — and if so, can we get a refund of the change fee?

    Reply
    1. MileCards

      @James – Sorry missed this but if you get a note that says you are not able to fly for medical reasons your card’s trip cancellation coverage could help. Call Chase at the number on the back of your card (not United) to get the details on what you need to do

      Reply
  31. Janette

    I applied for the Explorer card today and used it to book my tickets for November. Will I be able to use the free checked bag for myself and my companion when our flight date arrives?

    Reply
    1. MileCards

      @Janette- Yes, if you used the new credit card number and expiration date to make the purchase you will. Though not sure how you got that before the card itself arrived and was activated.

      Reply
  32. Chao

    I bought a flight ticket by using my United mileage plus explorer card, and I want to change my flight to some other dates. Am I eligible for waiving the change fee? Thanks.

    Reply
    1. MileCards

      @Chao – Unfortunately no, there is no waiver for the change fee on paid tickets, even for United’s most frequent flyers.

      Reply
  33. Gary

    My question is regarding same-day standby.

    I purchased a roundtrip domestic (US) ticket using the United Explorer card. Would I be permitted to standby for an earlier flight without charge?

    I am a non Premier Member.

    Thank you!

    Reply
    1. MileCards

      @Gary – Unfortunately there is a $75 fee for standby – either confirmed 24 hours in advance or at the airport. Only the very highest Gold and higher Premier members get it waived.

      Reply
  34. BKG

    For priority boarding; I have an existing reservation (paid with award travel miles) that I had made just prior to getting the card. Per the benefits guide, it indicates to simply add the mileage plus # to the reservation (which I did). However, United Airlines is telling me that I had to have purchased the tickets with the card to get priority boarding. That is not what the card benefits say. It does mention that you need to use the card for the purchase in order to get free baggage (which I already have anyway), but not for the priority boarding. Which is correct?

    Reply
    1. MileCards

      @BKG – Officially, according to the terms of the card you are supposed to purchase your ticket with the card. However in practice the computer system tends to assign the priority boarding even if you didn’t, as long as your MileagePlus number is in there. One way to check is to pull up your reservation on United.com as shown in the link below. If it shows when you click ‘baggage service charges’ $0 for the first bag, then everything is locked in with the card benefits (both baggage and priority boating).

      http://milecards.com/5831/how-to-verify-free-baggage-with-your-united-credit-card/

      Reply
  35. Susan

    On August 2, I purchased a refrigerator on sale for $2500 with my Explorer card. A week later the price went back to $3200 retail but also had a $1000 rebate offer if purchased between August 7 and August 20. Does Price Protection cover this purchase? Thanks.

    Reply
    1. MileCards

      @Susan – Unfortunately rebates are generally excluded from price protection, even if ‘automatic’ rebates.

      Reply
  36. Derrick

    I have a United Explorer credit card. I’m looking for a more details on the travel benefits – such as what is covered for car rental insurance and what limits/deductibles it has. Is there a pdf with this sort of information?

    Reply
    1. MileCards

      @Sherry- Unfortunately no, you need to wait until the card arrives and you activate it. But you can call them to expedite the card so you get it sooner. Usually it is pretty quick though.

      Reply
  37. Marquis Dove

    I just applied for a United credit card. I have over 40,000 miles on my Mileage Plus card now. if I am approved for this card in the next few days, can I use those miles to book a hotel immediately? (I was told I couldn’t use my points for hotels or car rentals unless I had a United credit card.)

    Reply
    1. MileCards

      @Marquis – Once you have the card in hand and activate it, should be linked to United pretty quickly, probably within a week of that. So then you could use your existing miles to make those hotel / car bookings.

      Reply
  38. Ryan

    Do the Cub day passes allow free admission for a family member, such as a spouse? Or would my spouse and I need to use both day passes for simultaneous access?

    Reply
    1. MileCards

      @John – It should. Often the rental car companies will ignore it anyway. But best to call the number on your card and ask whether that is typically covered. They’re pretty good about answering quickly.

      Reply
  39. Bob H

    Great site. Very helpful. We are planning to fly to South Africa on United and book the flights with our Mileage Plus Explorer card. Two of us will fly. Tickets are ~$1700 each. If a covered event were to happen, say one of our parents were to have a medical issue, would we be covered by the $1500 benefit for one ticket only? If we booked them separately would we be covered for both?

    Reply
    1. MileCards

      @Bob – Interesting question – if it shows up as two separate charges then each ticket should get the benefit. And that should be the case, since even when reservations are booked together separate ticket numbers are issued for each person. That means two separate charges on a credit card statement. But to be absolutely sure, best to call the number on the back of your card, as they can change the terms at any time.

      Reply
  40. Therese

    I would like to book/reserve a car rental with the Explorer card (primary CDW is nice). However, upon checkout and completion with the card rental place, If there were no damage, I would like to use my Sapphire Preferred card to pay instead for the 2x travel points. However booking with the Explorer card would keep me in a “safety net” just in case. Is this allowed? Will Chase ban me from CDW in the future once they find out I keep doing this?

    Reply
  41. marsha sanford

    if my flight is cancelled because of weather, or if i miss my connection because of a delay due to weather, does my explorer cared in any way give me priority in booking the next possible flight if seats are very limited?

    Reply
    1. MileCards

      @Marsha- Unfortunately no, none of the credit cards offer that. Frankly though, even as a high status frequent flyer it’s tough to get much preferential treatment other than on the standby list. Best advice with a weather delay is to simultaneously go to http://www.united.com using your smartphone to try to rebook and try calling (tough if you don’t carry a laptop).

      Reply
  42. marsha sanford

    if my flight is cancelled because of weather, does the explorer card in any way give me priority on a replacement flight?

    Reply
  43. Karen

    If I purchase a hotel for several nights ,that is prepaid and non refundable, with my Chase card will I be able to make a claim for this expense if we have to cancel for medical reasons, such as those that are outlined for cancellation of flights? It doesnt mention hotels specifically on the website -though maybe it does in the full document which I don’t have.

    Reply
    1. MileCards

      @Karen- Unfortunately no, it’s only for ‘common carrier transportation’ like flights, train, and scheduled buses.

      Reply
  44. Joyce Graham

    Made airline reservation with our mileage and booked cruise with our card. May have to cancel trip due to unexpected illness with my husband. How do I go about using the cancelled trip benefit for the cruise and flight? Most everything else is cancellable without penalty.
    With this coverage cover the cost of the cuise and flights for up to $1500 for both of us or up to $1500 each since we both have United Exporer Cards?

    Reply
    1. MileCards

      @Joyce- Unfortunately the cruise portion is probably not going to qualify for coverage, as only ‘common carrier’ transportation like a regularly scheduled flight, bus, or train counts. For the flight, the penalty for redepositing the miles should be covered. Though you might want to try getting that waived directly by United as they will often do that afterward with a valid doctors note. You can do that here:

      http://www.united.com/web/en-us/content/reservations/refunds/refund.aspx

      To use the credit card coverage just call the number on the back of your card and they’ll get you in touch with the center to file a claim.

      Reply
  45. Laura

    I’m planing to buy round trip ticket using miles. Do I have protection to redeposit miles back in case of cover reason to cancel the Trip?

    Reply
    1. MileCards

      @Laura- If you purchase the ticket with the card, the redeposit fee should be covered for a covered event. However, you may also find that United waives the fee for similar events with a doctors note.

      Reply
  46. Laura

    I’m planing to buy round trip ticket using miles. Do I have protection to redeposit miles back in case of cover reason to cancel the Trip? What is about money i paid for the award ticket?

    Reply
  47. TJ

    Does the free baggage fee apply to international travel? Suppose vy the ticket with my Explorer card and I fly Amsterdam – San Fran; the first bag is already free. Will I be able to check in a second bag for free?

    Reply
  48. mike

    Hi,
    I purchased a delta flight using my mileageplus explorer card and had to change the return date due to my mom having a heart attack. The change will cost me $1700.
    Is that covered? How do I file a claim? What documentation is required?

    Thanks

    Reply
    1. MileCards

      @Mike – Sorry to hear about your mom. It should be covered up to $1500. Call the Chase number on the back of your card and they’ll put you in touch with the claims group. They will likely ask for some sort of doctors’ verification of her illness.

      Reply
    1. MileCards

      @Andrea – Yes it should be covered. But with these details it’s always good to check directly by calling Chase as terms can change.

      Reply
  49. Andrea Hughes

    Concerning extended warranty, you say that business equipment is not covered. What if it is personal home use of a printer? Is it or is it not covered?

    Reply
  50. Michael

    I’m traveling to France soon and will be renting a car in Beaune. Will I be covered for insurance under my mileage plus explorer card. I’d like to decline their insurance as it is astronomical. Thanks

    Reply
    1. MileCards

      @Michael – Always check with Chase directly as terms can change at any time, but from what we see France doesn’t appear to be excluded from the collision coverage.

      Reply
  51. Edward Arnold

    Is there some reason that you cannot get a PDF of the comprehensive printed “United MileagePlus Explorer Card, Guide to Benefits” from Chase, and post that on this website? Many of the questions posted here are answered in that document. Seems to me you would save yourself some work by posting it here, because most people aren’t going to keep track of where the paper document is.

    Reply
    1. MileCards

      @Edward – You’re right, that would be nice, but unfortunately Chase has not made available electronic copies of the guide to benefits.

      Reply
      1. Edward R. Arnold

        I’d be interested in knowing if you actually asked Chase for the Benefits Guide document, and if so, if they refused to provide it to you.

        Reply
  52. Colleen Mercado

    Hi,
    My question relates to the free first checked bag. My husband is the primary card holder for the Mileage Plus Explorer Card and we are both traveling together and purchased our tickets online by using our “one pass” miles . I unfortunately, after the fact, I realized I didn’t use his card when paying the minimal fee of $10 per ticket. Will we still be able to get a free first checked bag by showing his card at check in? Thanks.

    Reply
    1. MileCards

      @Colleen – Unfortunately you’ll probably have to pay the bag fee as they’ve been enforcing the requirement that you pay the bag fee with your card. You might get lucky but don’t count on it.

      Reply
  53. Dorothy kuehn

    Our flight has been delayed (on the way to being cancelled) and we have booked a hotel for the evening (prepaid in advance so we can not cancel it) that we will not be able to use as we will not make it to our destination this evening. Is there any recourse or coverage to help us with this cost?

    Reply
  54. SueD

    I have an Explorer card. It is in both mine & my husband’s name. We purchased my husbands ticket with the explorer card. When we checked him in for his flight the system was going to bill fir the first bag. He is checked in with zero bag at this point. How do I get the 1st bag free? Also, how do I use the priority boarding?

    Reply
    1. MileCards

      @SueD – That is unusual – seems like you did everything right. Would suggest calling United web support at 800-300-1547.

      Reply
  55. Ernie

    I have an explorer card and just received a package in the mail labeled “membership guide”. On the last page, the fine print for foot note # 10 says refer to the “guide to benefits for details”. Where is this found?

    Reply
    1. MileCards

      @Ernie- You’ll need to ask Chase for that document separately. It should have come with the envelope that contained your card when you first received it.

      Reply
  56. Annoyed

    Folks should know that the benefits are only for the primary card holder so our card is my husband’s name and when I travel without him, I don’t get free checked luggage or priority boarding. I can’t find that written anywhere but don’t still have “the fine print”. Seems like a convenient way to get us to purchase two cards.

    Reply
    1. MileCards

      @Annoyed – Sorry that’s not clear for you. They should put some parenthesis in there that primary cardholder must be traveling.

      Reply
        1. MileCards

          @Barbara – Yes, if you are both in the same reservation one companion will get a free first checked bag. Also any others in your reservation beyond that will have the priority boarding zone display on the boarding pass.

          Reply
  57. Kevin Lagraff

    In Turkey are we covered for collision/vehicle theft by the card. What other coverage do you recommend? How much?

    Reply
  58. Mark Ogden

    Interested in the auto rental collision/theft insurance coverage. Is it possible to add an additional driver?
    We will be traveling in France and Switzerland with another couple and would like to share the driving.

    Reply
    1. MileCards

      @Mark – Generally the primary renter and sometimes a spouse are covered when you notify the rental agency at the time of rental. But other drivers likely require another policy through the rental car company.

      Reply
  59. Michael

    On the UAL website it says the first time I charge a UA ticket on the Explorer card I receive a $50 discount but I don’t see this benefit here (milecards.com}. I haven’t charged a United ticket yet, but plan to in the next couple of days.

    Reply

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