Milecards

Advertiser Disclosure

Amex Platinum Card concierge in-app messaging in the works

by on Thu March 9, 2017 • No Comment
Google+TwitterFacebookEmailLinkedIn

centurionlounge

A few years ago, American Express launched a pilot of a program that let invited Platinum Card members directly text message a concierge with requests.

No need to deal with voice prompts, wait on hold, or fumble with entering your card information each time.

There hasn’t been much news about expanding the program until this week.

During its investor presentation, Amex said it’s working on using a combination of artificial intelligence and messaging capabilities to bring more services directly into the American Express mobile app.

While it didn’t reveal any details about timing, it did include an example of a Platinum Card concierge dining request in the presentation, where a Platinum card holder messages back and forth with a concierge directly from the Amex app.

amexplatmessaging

It’s also planning to launch direct call to the concierge from the Amex app with one touch, and the concierge will answer the phone greeting you by name.

amexplatcall

This would be a big improvement on the existing setup.

With the app, there’s no need to fumble with your card to find your card number every time you contact the concierge, and you can take care of things in a quiet place.

In the meantime, you can still directly email the Platinum concierge at this address: platinumrequests@concierge.americanexpress.com. It’s not as fast as the in-app messaging could be. You’ll get a message saying you’ll get a response from the team within 8 hours of your request.

 

The following two tabs change content below.

Chase Sapphire Preferred® Card

Miles dont expireas long as card is open
Learn more

Partner Offer

50,000 bonus points

Intro Offer

$0 introductory annual fee, then $95

Annual Fee

$0

Foreign Transaction Fee Waived

Yes

Points Can Transfer to Airline Miles ?

Still confused? Have a question?

Leave a comment below -- we'll reply shortly -- no need to use your real name. Or, use the email form at the top of the page for private advice.

"These responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered."

Leave a Reply

Your email address will not be published. Required fields are marked *

X
MileCards.com Email Alerts
Hear about new offers and tips