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What airlines are NOT bookable via the Chase Ultimate Rewards site, and how to book them

by on Thu August 18, 2016 • 9 Comments


Chase Ultimate Rewards points from the Chase Sapphire Preferred and Reserve are great because they let you choose between using real airline miles to book flights (via transfer partners like United MileagePlus, Southwest Rapid Rewards, and British Airways Avios) and using the Chase Ultimate website to book flights directly without award travel restrictions.

With the Chase website you simply pay for flights with points, and the number of points you need is determined by the cash cost of a ticket.

So you don’t have to worry about what flights have special award seats.

The catch is, while the Chase site shows many flights and airlines, it doesn’t show all of them.

Big global airlines like American, Delta, Lufthansa, and Cathay Pacific are no problem and readily bookable.

The issue is with ‘low cost carriers’ like Southwest that don’t have traditional reservation agreements with the big travel networks and won’t display on the Chase site.

Some of those low cost carriers, including Southwest and Allegiant, have exceptions with the Chase travel center to let you book via the phone on 866-951-6592. But others have no ties at all to the Chase travel center, and it’s not all clearly labeled online.

Here’s a list of the largest low cost carriers in the world (according to Wikipedia), as well as some smaller ones that serve the U.S.

Those in bold are bookable with Chase points either via the website or over the phone, according to phone reps. Those that are not bold are not bookable directly by Chase. Note this information could change anytime, so call the travel center to check if an airline has been added.

Visible on Chase website?Bookable by phone?
Air AsiaNoNo
Lion AirNoNo
Wizz AirNoNo
Cebu PacificNoNo
Virgin AmericaYesYes
Wow AirNoNo

The biggest holes are with low cost carriers in Europe, like Easyjet and Ryanair, which are not bookable at all via the Chase website or travel center, while recent Europe to U.S. entrant Norwegian is available over the phone.

For airlines that aren’t bookable directly via Chase, there is a backup plan to use your points.

Chase points always give you the option to redeem your points to use as statement credit. And that credit can be applied to offset any purchase, travel related or not.

The catch is when you redeem for statement credit, you lose the special discount on points when you use them for travel that’s offered with premium Chase cards like the Sapphire Preferred and Reserve.

With the Sapphire Preferred, every 10,000 points is worth $125 toward travel purchases, but only $100 toward statement credit.

With the Sapphire Reserve, every 10,000 points is worth $150 toward travel purchases, but only $100 toward statement credit.

So this isn’t the greatest deal, and it would be better if more airlines were bookable via Chase, but there is a fallback.

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9 thoughts on What airlines are NOT bookable via the Chase Ultimate Rewards site, and how to book them

  1. Dianna

    I have a Delta American Express. I get 1 point for every dollar spent. Can I transfer miles/points from Chase Ultimate Rewards Visa card to my Delta card to add to what’s accumulated on Delta and book a Delta flight with the combined miles?


      @Dianna – Unfortunately you can’t combine the miles into a Delta account.

      What you could do is use Chase points to book one way of your trip, and use Delta miles for the other direction.

  2. UAPhil

    I haven’t booked Ultimate Rewards trips by phone, but I have booked two Southwest trips with Citi Thank You points by phone. It’s a painful process – they assume you’re a novice traveler, ask you all sorts of basic questions, and make you acknowledge multiple disclaimers. The first time I used just my first and last names, and had no trouble cancelling the booking and reusing the travel funds online. The second time I included my middle name; it ended up appended to my first name (without a space in between) in the Southwest reservation. Result: I couldn’t reuse the travel funds online (fortunately a Southwest res agent was able to make new reservations and apply the travel funds to them).

    Bottom line – phone booking is likely to take some time, and may introduce complications if the name does not match what’s in your frequent flyer profile or on your ID.


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