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You can search and book Etihad’s own flights using this page on Etihad’s site. There’s no login required to search for award space.
All partner flights must be booked over the phone on (877) 690 0767, but you can search for space using the alternative sites below. They are sites of partners of each partner, and the space you see for award flights on those sites should be available for awards when you use Etihad miles.
Region Airlines Where to search award inventory?
Africa Air Seychelles Call Guest Service Centre
Africa Royal Air Maroc Call Guest Service Centre
Africa South African Airways ana.co.jp, united.com
East Asia ANA ana.co.jp, united.com
East Asia Asiana ana.co.jp, united.com
East Asia Hainan Airlines alaskaair.com
East Asia Korean Air airfrance.us
Europe Air Serbia Call Guest Service Centre
Europe Air Berlin britishairways.com
Europe Alitalia airfrance.us
Europe Brussels Airlines ana.co.jp, united.com
Europe Czech Airlines airfrance.us
Europe Etihad Regional Call Guest Service Centre
Europe Flybe Call Guest Service Centre
Europe Ukraine International Airlines Call Guest Service Centre
Middle East Oman Air Call Guest Service Centre
North America American Airlines aa.com, britishairways.com
Oceania Air New Zealand ana.co.jp, united.com
Oceania Virgin Australia Call Guest Service Centre
South America GOL Call Guest Service Centre
South Asia Jet Airways Call Guest Service Centre
South Asia Sri Lankan Airlines britishairways.com
Southeast Asia Bangkok Airways Call Guest Service Centre
Southeast Asia Garuda Indonesia airfrance.us
Southeast Asia Malaysia Airlines britishairways.com
Southeast Asia Philippine Airlines Call Guest Service Centre
Etihad awards are priced primarily on distance, but there is no fixed price chart. The best way to check prices is to go straight to the Etihad website and search for flights.
JFK to Abu Dhabi, for example, requires 46,765 Guest Miles each way in Economy Class. From LAX, 57,180 Guest Miles are required. From London, “only” 31,022 Guest Miles are required.
Partner award costs vary significantly depending on the airline.
To view partner redemption price charts, go here and select the airline you’d like to view. Each airline has a viewable PDF file detailing routes/regions/cost. Typically, Etihad’s prices to book a partner flight mirror what the airline charges members of its own frequent flier program.
It also tends to follow the reward structure of the host airline’s program (distance pricing vs region pricing for example), which makes Etihad Guest miles behave almost like a transferable points currency and can open up interesting values we talk about below.
While award seats on Etihad can be booked online, partner award redemptions will require a call to Etihad Guest Service Centre at (877) 690 0767.
Business awards require roughly double the miles of an Economy award. For example, Business Class redemptions New York-Abu Dhabi cost 88,391 Guest Miles, while a business ticket to/from LAX-Abu Dhabi will run 108,076 Guest Miles.
Does the thought of flying in Etihad’s “The Residence” appeal to you? For just over 1.8 million Guest Miles (1,846,788 if you must quibble over exact figures), you can snag a one way award between New York and Abu Dhabi in the El Dorado of mileage redemptions.
In nearly all cases, using American AAdvantage miles is a better bet for Etihad flights than Etihad’s own miles. You can’t get into The Residence, but you can get into First Class and Business Class for reasonable prices.
What are fuel surcharges? Surcharges apply as follows on Etihad flights (approximately): $80 each way North America-Abu Dhabi in Economy; $130 in Business Class; $180 in First Class. It also passes on fuel surcharges on partner flights when the partner imposes fuel surcharges.
Changes and cancellations are permitted.
Cancellations requested less than 24 hours before departure and no-shows forfeit all miles and surcharges.
Cancellations requested 24 hours or more before departure are subject to a 10% (mileage) refund fee.
Date changes are permitted at a cost of AED 100 (approx. US$27).
No telephone booking/service fees apply.
Changes and cancellations can be requested from the Etihad Guest Service Centre available at: (877) 690 0767.
Award seats can be booked 330 days out. Availability that far out is another matter…
You must book partner awards at least 14 days before your date of travel.
Stopovers cannot be booked. However, tickets on Etihad flights are priced per segment, so New York-Abu Dhabi and Abu Dhabi-Mumbai costs the same amount of Guest Miles as New York-Mumbai connecting in Abu Dhabi. Taking a “glass half full” perspective, unlimited stopovers are permitted, but they’re not truly free.
Most partner awards are priced by award region, so flights aren’t charged separately.
Etihad allows members to upgrade eligible revenue tickets by one cabin class.
To upgrade from Economy into Business Class, there are three levels of eligible Economy revenue buckets. For a flight between New York and Abu Dhabi, U, V, and G fare buckets (Economy Saver) can be upgraded for 83,252 Guest Miles.
The Economy Value fare buckets – L, Q, M, and K fares – would require 62,439 Guest Miles. The most flexible and expensive Economy Freedom fares, Y, B, and H, can be upgraded for 41,626 Guest Miles.
Using the same New York-Abu Dhabi example, any revenue Business Class ticket can be upgraded to First Class for 62,439 Guest Miles.
As with most upgrade schemes, the buyer will need to consider the cash differential between the Economy bucket in question and the cheapest business ticket (and possibly competitor fares). Upgrading an Economy Saver ticket for 83.2k Guest Miles when an outright Business redemption costs 88,391 Guest Miles seems like a poor value, considering that even the cheapest Economy return NY-Abu Dhabi would run $800+.
American AAdvantage miles can be used to book Etihad flights at reasonable prices. You can also use ANA Mileage Club miles, or Korean Skypass miles (which is a transfer partner with Chase Ultimate Rewards), among others.
When used well, for good American Airlines redemptions or some ‘Guest’ level redemptions on Etihad flights, you can get about 2 cents or more in value out of Etihad miles.
But as a baseline, Etihad is a unique program in that Guest Miles can be redeemed for any seat, whether or not Guest Seat award space is available. Etihad’s effective “exchange rate” works out to nine-tenths of 1 US cent ($0.009) cash value per Guest Mile on Economy bookings and 1 cent on Business bookings.
Examples: a one-way ticket between New York and Abu Dhabi in Economy would cost $1,024.30 or 110,556 Guest Miles + $29.30. A round-trip in Business Class between Los Angeles and Abu Dhabi would cost $8,228.36 or 814,300 Guest Miles + $85.36.
While Etihad does not offer a co-branded credit card in the US, cards part of American Express Membership Rewards and Citi ThankYou can transfer points to Etihad. Transfers from Amex Membership Rewards are usually instant, but beware that transfers from Citi ThankYou can take around 6 days, which means award space could be gone by the time the miles are posted to your account.
Miles cannot be transferred between members.
You can’t buy Etihad miles for your personal account. However if you’re a business owner, you can buy miles in bulk for reward incentives.
Etihad Guest Miles expire after a period of time depending on status within the program. Etihad Guest (base tier) members’ Guest Miles expire 2 years after the date of earning. Guest Silver members have 2.5 years before expiration. Guest Gold and Platinum have 3 years before expiration. Mileage expiration cannot be extended.
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