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New Citi ThankYou Premier & Prestige protection benefits for 2016: all improvements

by on Wed May 4, 2016 • 3 Comments
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Citi recently announced changes to the protection benefits offered for many of its cards, including the Citi Prestige and Citi ThankYou Premier, effective May 15, 2016.

Surprisingly, after combing through, we could find only one negative change in the lot, and a handful of really positive changes.

Update: Citi has informed us that there was a misprint in its initial benefits guide. Job loss and jury duty / court subpoenas remain covered reasons for Trip Cancellation coverage for both the Citi Premier and Prestige, which is good news.

First, the negative…

If you have the Citi Premier card job loss is no longer a covered reason for trip cancellation coverage, though the Citi Prestige still lists that as a valid reason.

That was a pretty unique benefit, as trip cancellation coverage from Chase cards for example, don’t include job loss either.

But the rest of the changes we spotted are positive…from adding sick pets as a valid reason to cancel a trip, to the most generous extended warranty coverage we have seen yet.

Always double check by calling the number on the back of your card before relying on coverage, as protection benefits can vary and change.

Extended Warranty

  • Citi will now extend a manufacturer’s warranty by 24 months, and you can add the 24 months on top of extended warranties you buy, getting a maximum total warranty period of up to 84 months.

  • This is the longest warranty extension coverage we’ve seen with a credit card – and it appears to be valid on some of Citi’s no annual fee cards like the Citi Double Cash.

90 Day Return Protection

  • This is a completely new protection that Citi is now offering. You can now return items 90 days after purchase and be covered up to $500 per item and $2,500 per year.

Trip Cancellation and Interruption Protection

  • Previously, the entire cost of the trip must have been paid for with your Citi card in order to be eligible for this insurance, meaning that award tickets would not be covered. Now, only a portion of your trip must be paid for with your Citi card. But if only a partial charge was made on your Citi card, that is your maximum coverage, so it’s not quite as generous as coverage we see with some Chase cards in this situation.

  • Previously, only the card member, authorized users, and family members were covered under this protection. Now, unrelated traveling companions are also covered.

  • Coverage reasons now include a pet becoming sick or having a serious injury and needing care from a vet – something we haven’t seen with other card issuers.

  • We also noticed the no annual fee Citi Double Cash now has trip cancellation and interruption coverage, though with lower coverage amounts than with the Citi Premier and Prestige.

Trip Delay Protection

  • Like with Trip Cancellation and Interruption Protection above, now, only a portion of your cost must have been purchased with your Citi card in order to receive this benefit. Whether you paid for part or the full cost with your Citi card you will be covered up to $500 for trip delays.

  • Traveling companions are now covered in addition to the card member, authorized users, and family members.

Baggage Delay Protection and Lost Baggage Protection

  • Only a portion of your trip cost must have been paid for with a Citi card in order to be eligible for baggage delay protection.

  • Like for the protections above, traveling companions that are not family members are now also eligible for this protection.

Purchase Protection

  • Maximum coverage per item used to be only $1,000, now it is the lesser of the purchase price of the item (for purchases made partially with Citi cards) and $10,000.

Citi Price Rewind

  • Maximum coverage has been increased from $300 per item and $1,200 per calendar year to $500 per item (or the amount charged to the Citi card for partial purchases) and $2,500 per calendar year.

While this is all good news, and in many cases the changes put Citi’s benefits ahead of other cards, a missed opportunity comes on the car rental collision damage front, where the Citi coverage is still secondary for rentals in the United States.

With some Chase cards like the Sapphire Preferred and United MileagePlus Explorer, that coverage is primary, meaning you won’t have to file a claim with your own insurance provider if you use the credit card coverage. With Citi’s coverage, you’ll have to file a claim with your own insurance if you have it first, and Citi’s benefits administrator will cover any deductible or other out of pocket expenses.

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3 thoughts on New Citi ThankYou Premier & Prestige protection benefits for 2016: all improvements

  1. Sam

    I have Citi premier and Chase sapphire preferred cards. Which is best suited for award tickets? I have just 45 min layover between connecting flights. Can anticipate luggage delay or loss. Which card would be best in these situations?

    Reply
  2. Lisa

    “If you have the Citi Premier card job loss is no longer a covered reason for trip cancellation coverage, though the Citi Premier still lists that as a valid reason.” I think one of these should be Citi Prestige, correct?

    Reply

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