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United.com is a a very functional website. The award search is simple and shows nearly all of United’s available partners. The Flight Status section shows upgrade and standby lists without needing to log in. And you can see availability right down to fare codes if you log in with ‘Expert Mode.’
But the design is dated – here’s what it looked like in 2006, and even then it wasn’t considered modern:
But the new United has been working on a completely redesigned website…for a while.
Initially it was supposed to launch in late 2013.
Then it got pushed to ‘Summer 2014.’
And then in August they pushed to sometime by ‘year end.’
In the interim United hired a brand new head of IT last fall, and rumor has it United had to start the website project from scratch.
But yesterday, Flightglobal’s Edward Russell reported United has a new target.
It hopes to launch the new site this Spring – 2Q 2015, or sometime between April and June.
We hope it works as smoothly as the United mobile app and further enhances the award calendar.
It will probably also usher in the ability to use miles for Economy Plus upgrades, and maybe even throw in a cash and miles booking option.
Unfortunately the biggest missing link in United’s award calendar, the lack of Singapore Airlines award availability, isn’t a technical issue.
It’s a deliberate move by Singapore and United to hide the space. So don’t expect that to change.
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