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UPDATE: The glitch is now resolved, US Airways flights are displaying properly again
US Airways may be in the middle of offering a big intro deal on its main credit card right now, but it’s doing something not so helpful if you’re trying to redeem miles right now.
For unknown reasons (probably an error), the US Airways and American Airlines websites have stopped displaying the lowest priced US Airways awards, even when they are in reality available. That means you’ll see less than you should on American’s site, while the US Airways site is effectively overcharging for awards that should be available at the ‘Low’ level.
Here’s an example…
New York to Boston on December 17…
There’s lots of availability when you use British Airways’ website to check.
But nothing on US Airways using AA.com.
And on USAirways.com only ‘Mid’ and higher award prices display. The ‘Low’ price which should be available isn’t displaying, so you’re being overcharged if you book an award at the higher price.
ExpertFlyer.com confirms the ‘Low’ award space (‘X’) is available
The same thing happens with International flights as well.
Philadelphia to London has lots of availability on December 10 in Business and Economy.
Yet the US Airways option doesn’t display on AA.com
This will probably all sort itself out in short order, but if you were trying to book an award recently and didn’t find the space you needed, it’s worth checking again.
Use the British Airways website, set up an account with ExpertFlyer, or simply call American or US Airways directly. We were successful booking US Airways space via British Airways.
Tell them you’re having an issue with the website and they’ll waive any telephone booking charges.
And if you recently booked on USAirways.com it’s worth calling in to see if your flight has ‘Low’ award space available that wasn’t visible on the website when you booked.
It’s unfortunate given how hard it’s been to find surcharge free award space to Europe next summer – every available flight matters now, but if this persists it might give you a leg up on space others are missing.
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