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Citi AAdvantage mile posting delayed – how to deal with it

by on Mon April 14, 2014 • No Comment

American US Airways

Are the miles from your new Citi AAdvantage credit card not posting? We’ve been hearing heard from folks who signed up for new Citi AAdvantage accounts, met the bonus requirement quickly, and saw no miles post to their account after their statements closed.

Part of this issue is due to the merger.

For a time Citi was experiencing delays verifying the identity of AAdvantage account numbers to match them with credit card holder accounts. This was supposedly because of a systems changeover at American Airlines as part of the merger with US Airways.

Citi didn’t want to accidentally send miles to the wrong AAdvantage accounts, and the queue for verification backed up, so people experienced delays.

The systems seem to be talking now, but people are still experiencing problems like having zero miles reported after statements close.

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The most common problem is that if you meet the requirement for your intro bonus faster than 3 months the miles are getting delayed.

If that happens, you can just hang tight until the 3 statements are up and they should eventually post.

Or, if you’re in a hurry you can try…

  1. Calling Citi to report an issue. They’ll generally say they will make the request and the miles will appear ‘shortly’
  2. If you still don’t see them, call AAdvantage directly and note that miles should have been transferred to your account from Citi. They can open up a file and try to request that Citi send them over. If you’re in need of your miles immediately to book an award, American might loan you the needed miles.

Lots of people have been applying for the 100,000 mile Executive AAdvantage offer (available through May 15th) and 50,000 miles Platinum Select offer and we know you’re anxious to use your miles for summer travel.

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Chase Sapphire Preferred® Card

Miles dont expireas long as card is open
Learn more

Partner Offer

50,000 bonus points

Intro Offer

$0 introductory annual fee, then $95

Annual Fee


Foreign Transaction Fee Waived


Points Can Transfer to Airline Miles ?

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